O’Reilly Auto Parts

Ridiculously helpful. I had a number of questions regarding a thermostat change on a BMW. I went in there 4 times that day! Each time and even with a shift change they helped me almost enthusiastically. Thanks.

These guys saved our road trip to Oregon last week. We rented a Hertz car and about ²⁄₃ through the trip I went to charge my cell phone so I could continue using it for GPS. Well, all the outlets were DEAD. I stopped at a Hertz shop in Redding and they were useless. They don’t service cars and they don’t exchange them, either. They referred me to their roadside assistance who told me to go to a local car parts dealer and have them replace the blown fuse (assuming this was the actual problem). So I went to this shop in Redding and although we found the fuse box, none of the fuses were labeled, and none of the charts on the Internet matched my car (2012 Passat). So, this O’Reilly team, in 103 degree heat, figured out which fuse was blown and replaced it with the right one. They also added some fuses that looked like they were missing for me, in case I might later discover something else doesn’t work. Two of their team members helped me out, and I am forever grateful! 5+ stars!

My wife and I are travelling around the US pulling our 5^th Wheel trailer and had a problem with the alternator on our truck. I called the Dana Dr. store and Dan answered the phone. He said the part was in-​stock and he would set it aside for us and offered some tips on installing it. When we arrived, Dan came out to our truck and used a mobile analyzer to confirm the problem was with the alternator. I purchased the alternator and began installing it. During the installation I could not get the serpentine belt back on. Dan got me a special rental tool for the installation. I was having problems doing it myself. During his break he notice, I had not completed the installation and came over to check things out. Dan provided the extra set of hands I needed to complete the installation. Then he again hooked up the mobile analyzer to confirm the problem was resolved. I have never received such good service. Dan truly helped us out of a jam and cared about our truck getting fixed. Dan’s service has made me decide to purchase all of my future car/​truck needs from O’Reilly.