Harry Ritchie’s Jewelers

Me an my boyfriend bought jewelry here to start building credit. They accept almost everyone I believe so that is really nice. The lady that helped us was so helpful and knowledgeable about everything. I think her name was Patricia.
The store has a pretty good selection too.
We will definitely be coming back!

I had the worst experience with there manager, we spent over $ 5000 in there and get treated like crap. Since Lisa left the customer service sucks! I was told they wont warranty my wife’s wedding set because I did not take it in there to get checked, I have proof I got it checked at another jeweler the wont accept that, sorry I was not near them to get take it there. then I have a $ 400 watch I bought there the rude manager wouldn’t even look at it to tell me why the date wont stay set. I will never go back there again

I had a great experience here. My husband and I both wanted plain wedding bands. They didn’t have anything I liked in the womens selection, but I found exactly what I wanted in the mens section. The staff didn’t make me feel bad about my choice at all. They walked us through their service plan and did not pressure us about not getting it. There was a bit of a communication error with my ring that resulted in it still being unfinished two days before my wedding. The manager went out of her way to make sure that it got done first thing the next day, and offered to deliver the ring to our rehearsal site personally all on her day off. That wound up not being necessary as we happened to be in the mall when she called saying it was done. But the willingness to do that for us really made me feel special. She handled my emotional mess perfectly, and still delivered great customer service despite how rude I had gotten.
My brother and sister in law also got their rings from here. The same manager is always super flexible with them as they live two hours away, and usually come into town on very short notice, so their cleanings are not always «on time». They have never made them feel bad about it, and are great about working around their schedule while they are in town. The staff just goes above and beyond in those regards.

Got an engagement ring here. Paid extra for protection. Ring got lost/​stolen but since there is no proof that its gone they can’t help. $ 1200 down the drain. Never again will I go there.