GNC

We went to the GNC inside the Mount Shasta Mall in Redding. We have been using the GNC B12 and Multi — Vitamin for awhile. We went into the GNC to try to find a good protein powder for my family to use after exercising at the gym. The staff was incredibly helpful and went out of their way to explain the pro’s and con’s of the different powders. The Manager heard us talking, and she took time to come out of her office and recommend a particular protein for my growing son. The prices are a little high, but the service and product is good so far.

Don’t know about the former review but once I figured out where the store was located (Mt. Shasta Mall), the staff at GNC was quite helpful. As usual, when you first walk in the staff wishes to assist. I opted to review the items on the shelves solo until I needed some questions answered. Jennifer and Zach were helpful in answering all of my questions (I had several). Didn’t see a «man beast» as somebody else did previously, just some people working for a living.
I had a minor error at checkout (mis-​marked item) and when I was charged a price higher than was on the shelf, I asked Jennifer about the difference. The price on the wall was for a smaller amount of product than I had purchased but she and Zach corrected the error, sold me the higher priced (higher volume) item at the posted price which was about a $ 10.00 difference. They were very helpful and apologized for the oversight.
I will go back to this store when I’m in town and in need of more of their products.

Stopped buying GNC products and shopping this particular store when a man beast provided extremely hostile and rude customer service several years back. The store in Redding does not honor GNC’s customer service standards nor do they honor GNC’s customer satisfaction for your money back policy. I never even asked for my money back I simply asked to exchange a product I mistakenly bought 10 minutes before unopened with the receipt. Would not provide an exchange and literally laughed in my face. Spoke with the manager who said they could not provide a refund or exchange once you walk out of their store which is in direct violation of GNC’s money back program. I let them know they lost a customer for life. And, I am sure they really did not care. Beware of this store.