FedEx Office Print & Ship Center

I just need to tell everyone on the staff at this store have been overwhelming helpful and kind. I had a autobiography printed where I had made a huge mistake and had to have the document re-​printed. Then I discovered that this printing had to be corrected due to a missing page in a 45 word pages. I came back and the gentlemen that helped me to fix the problem did not hesitate to do a re-​print at no cost to me. I have to thank everyone in this store for being so professional and forgiving too!
Carl Larkin

I’ve gone to this store for shipping and printing for the last few years. They have always had ok service, nothing to complain about. But today I went in with my husband to pick up some business cards and had a really bad experience. The lady who was working (K****y) was extremely rude. When she rang up our order were charged twice the amount we were quoted over the phone, and when we mentioned it to her she went on to explain that she charged us for multiple extras without ever asking us if we wanted them. During this time she was very rude and made it seem like it was our fault that they made the decisions… Honestly the money wasn’t a big deal, but the way we were treated was terrible. We ended up buying them because of a deadline we were on, but will not be going to this store any more. Very bummed and hope that they don’t treat other customers like they treated us.

Came here in the evening and they had one person working. Had ordered my print job online so just needed to pick it up. They had called and let me know it was ready. Took close to half an hour waiting for the person in front of us to spend one minute getting our order. Not good service. The girl had an in training tag. What kind of company leaves a trainee on her own?

FedEx was going through renovations when I visited to print out my Master’s thesis, so the place was a bit messy. I made the silly mistake of using their computer services ($ 0.30/minute for basic services) and printed out 13 pages of colored printing… which apparently turned out to be around $ 1.00/page.
I was completely taken aback by this price because I noticed that if you used the self-​service printer, colored printing costs $ 0.55/page. I expressed this concern to one of the employees, Mark, who fabulously assisted me with canceling the charges on my credit card and just charged me the basic price on colored printing. While he fixed the charges on my credit card, he also made conversation with me and was all-​around helpful and cheerful employee! Mark is clearly the best employee at the store.
I would have given this place 5 stars, but I have to dock them 1 star for their binding services. I wanted to have my thesis bound with a specific binding type but they informed me that in order to bind my document with that type, they had to ship it to Chico’s FedEx Center, where they would bind the document, and then, ship it back to this location. It was too much of a hassle, so I found another store to help me with binding.

Thank you for the excellent service! I had the pleasure of being assisted by Mark today. He greeted me as soon as I walked in and assisted me with my shipment the whole time (going the extra mile to properly pack my frame which was not easy to do). He’s definitely an asset to the company. If only all my future experiences as a customer could run this smoothly. I look forward to the next time I ship with FedEx because I know they have the best people to get the job done.

I have always loved this place. Tonight was a different story. I often print and do other things here because it’s quick. Not tonight. And, I couldn’t get help without an attitude for the life of me. The woman actually asked me why I didn’t just print this at home… seriously? Well, if my business matters so little, perhaps next time I WILL do it at home. Beats being treated like dirt… I mean I was literally treated like dirt. This woman K****y was more interested in the fact that it was her TIME TO TAKE LUNCH than to help her customer. I’m a nice person. But, honestly, this was disrespectful, rude and horrible customer service. If you don’t like your job, go home… just sayin’.

It’s clean, big and open. Customer service is mediocre. I think they are a little understaffed… Long wait at least when I went

Been coming here for 10+ years and always receive great service. It wasn’t until last week when I went in to have my resume printed that an employee (John, I believe?) inspired me to write this review. He was extremely helpful, offered extended advice, and was proficient with his work.

Kit has helped me print various projects here and has done an A+ job every time. He is quick, efficient, and super helpful. Each experience printing here has been great. I would definitely recommend and return.

Worst service. I had a package that was suppose to be here on a Friday and they misplaced it and said they would try to get it to me by Tuesday.

I have come here several times, for basic printing and shipping tasks. The service has always been ok, nothing special. Tonight I went here to print some things and the automated center kept erroring on me. The guy behind the counter (named Kit) went out of his way to get my stuff printed and gave me a refund on the previous things that errored. In my opinion this was excellent customer service and I will definitely return in the future.

I’ve never had a problem with anyone being rude to me at this FedEx office, and there have been several times when they went «beyond the necessary» to help me with various projects. So, I have to say that I disagree with the other posters. Can’t say I’m a fan of FedEx’s local delivery, though — THEY keep screwing up almost every time!

We own a local business in Redding. I have had my ninth great experience at this Fedex so this review is way over due. I have only used the print services so that is what I am writing about. I have given this Kinkos so many last minute projects and they have never let me down. Whether its flyers, menus or banners. They produce excellent work. Kit & John are the absolute best. There are also other staff that are kind and helpful (but I don’t know their names).

This outlet has a poor history as you can read— even from its origins as a KINKOs and in its present incarnation as FedEx Office.
In principal, I try to support the locals (PAGES) downtown Redding on Placer I have been into this store a couple of times. And have noticed an increased effort to improve their customer service and production timetables… or maybe it’s the bad economy???
The only thing is the their bids on print jobs are extremely high each and everytime!

Worst customer service. SO rude.