Runnings of Red Wing

Great store! We loved the canning supply aisle — huge selection! The store has everything you could possibly want! We came into town visiting and ended up spending more money than we should have.

My chainsaw was repaired by Runnings, Fall of 2012.
Dropped off a Stihl chainsaw with the request that they take a look at it and see what it would cost to make it operational again. It had not been run in a few years and I’m elbows deep into a bike project. They said they’d call with an estimate. Great.
Call they did … to tell me that the saw was done and I could come and get it. Ahhhhh? What about calling with an estimate, and what is the bill?
«About $ 100» I was told.
Okay.
I dropped by to pick up my saw and pay the bill. After waiting a seeming eternity it becomes clear that they can’t find my saw. So they bring me back in the shop area to ID it. I finally find it and… then they can’t find the bill. I wait another 20 minutes and then just leave. Without my saw. I had been in the store for 40 minutes at this point.
(A point: their computer system seems like a detriment to actually getting people in and out of the store quickly. I looked over the guy’s shoulder and viewed the screens and masses of entry boxes. We put a man on the MOON with little more than a clock radio, okay?)
I called the manager and explained to him what had happened. He was aware of my situation and said they’d been experiencing a lot of turnover in the repair shop and this was why it is just coming out of a sea of disarray. I also mentioned the estimate on repair suddenly becoming a bill. He said that he’d adjust the bill for me and that I’d be happy.
I return to the store. The bill is presented. There is no adjustment. I mention this to the clerk helping me.
He takes me back to the shop to find the original bill (I think). I am wondering at this point if they are going to just kill me and get this over with.
He finds the bill, and stares at it, clearly ruminating over what to do. He wants to help. He is anguished by this situation. I can’t do simple arithmetic either, so I say, «How about $ 65?» He is awash with relief. «Okay, $ 65.»
We bring it to the checkout and he hangs for a few minutes to try and get the check out clerk to do this quickly. He leaves. Then more chaos ensues as the checkout girl can’t get the register to work correctly because of the numbers on the bill. «These SKUs won’t automatically enter the price,» she says to me. I own some SK wrenches but am actually no longer dumb enough to blurt stuff out like this now that I am old. I just hang, decide to buy some candy.
Like 10 minutes later I am paying and leaving.
I go to Runnings at least once a week to get something, I prefer it over Menards and Ace. They are trying and they’ll get it.
Saw runs great.