Roadrunner Rv Resort

The park is in a beautiful location and it is well kept but the competency of the staff is abysmal at best. We had a difficult time setting up a reservation initially. The staff couldn’t get the dates correct. We had to make a change in our reservation date (due to a serious safety concern that garnered national attention-​outside of my control) and the staff only begrudgingly changed the date due. Their cancellation/​refund policy doesn’t allow for emergencies and the staff in General is not well versed on their own policy as I was told differnt things In During the same conversation on several occasions, leaving me very frustrated. I tried to be reasonable and move my dates out 45 plus days but the staff was inflexible and advised my only option was to I «borrow a truck from someone» since the truck I own to pull my 5^th wheel vehicle broke down unexpectedly and I couldn’t keep my reserved dates because I had to wait on parts for repairs. I even offered to provide receipts showing my repairs but was simply told that if I do not keep my reservation I would forfeit my deposit. Roadrunner RV Resort just lost a long time (10+ years) patron.