Best Western

This place could possibly have the worst customer service I have ever experienced. I stayed with a friend over the New Years weekend and had reservations for three nights. We had to leave a night early to some issues back home. The manager told us that even though we were not using the room we would be charged for it. «We have many rooms vacant and you told us you were going to stay so now you will have to pay». Horrible customer service, taking advantage just because your not fully booked is no way to treat guests. Your employees need to learn customer service.

We decided to take a trip to celebrate our anniversary in November (we’re a little late posting our review!)
We booked the reservation online, and chose Best Western because it was a good deal, had good reviews, and is dog-​friendly.
Tom made the reservation, and prior to our trip, I called and let them know this trip was for our anniversary. I asked if there was a package I could purchase to have something special in the room when we arrived, as a surprise. I spoke to Courtney, and he said he could definitely put something together for me!
Courtney checked us in. We arrived at around 9:30pm (late start), and he offered to help us out if we were unable to find a place open to get dinner.
The location of our room was RIGHT on the river, and the view was absolutely breathtaking. When we walked into the room, waiting on the desk was a bottle of champagne and chocolate covered strawberries from Rocky Mountain Chocolates, with a handwritten note from Courtney and Sydney (the owners), wishing us a Happy Anniversary! This touch really started off our anniversary weekend right.
Everything was clean and comfortable, and we got a great night sleep in the comfortable bed.
At night, we sat right next to the river around the fire pit. The atmosphere was perfect. We bought the stuff to make s’mores, and the icing on the cake was that they had a tree with a note attached, «Snowman Arms & Marshmallow Sticks». How Cute!
Every morning, a free, made to order breakfast was offered. The cook was friendly, and quick. We had Belgian waffles, eggs to order, and bacon! So delicious. (Great coffee, too).
On Saturday nights, at the slope within walking distance from the hotel, there is a thing called the Torchlight Parade, which has people skiing down the mountain in a zig-​zag procession holding flares. It was amazing!
This hotel was comfortable, laid back, and relaxing. It was just the trip we needed, and the staff really completed our stay in Red River! (The dog loved it too!)
(See our pictures!)

Very clean and updated double room for $ 90 a night at the last minute mid week. No complaints at all

Stayed here and loved it. Mark did an awesome job making sure all our needs were met. The owners obviously take pride in their hotel. Lots of new upgrades that really make a difference. Recommend room on river side of the hotel. We will stay here again on our next trip to Red River.

Not sure about the weird bedbug review and super glad I didn’t read that before we decided to stay here. Service at front desk was excellent. Got a great room for a very fair price. Clean. Recently remodeled it appears. I cannot imagine that this place would have bugs. It’s a nice stay. Highly recommend it. Do, yourself a favor and get a room on the river side. Beautiful and relaxing.

Only one other review on bed bugs? ONE? Usually, when you see ONE review on something like «bed bugs» the poster likely brought them with them!
Come on… this place was clean and the staff was friendly. We parked our Tahoe on Wednesday night and didn’t move it until we left. You can walk to the chair lift and any restaurant in town. This is a great place to stay. Mike the manager was always in the lobby chatting up guests and they make a hot breakfast with waffles and eggs each morning. To be fare, its not much, but its more than you could expect and good for a hot breakfast!

Bed bugs. Avoid. I truly was going to write a good review for this hotel based on my first impressions. The room was renovated and clean. The bathroom had some issues, including a toilet seat with yellow stains and scratches that had been painted with white-​out. Aside from the bathroom and a problem due to the clerk’s inability to find my reservation, it seemed decent for a ski town.
But then morning came, and we found little red dots moving on the beds. And not just one or two but at least ten visible ones and who knows what under the mattress. We immediately called the front desk, asking the clerk to come and see the bugs firsthand so he would know we were not making up a story. He too casually said that he believed us and that he would let the manager know.
He called the owner, who gave us the room for free. I then called Best Western corporate to make sure something was done about the bugs. I also called the Taos County health department and left a message but never got a response. We initially told Corporate that we had not been bitten, but we later found out that bites from bed bugs can take a while to appear, and a week later we had red dots all over — on our faces and arms and legs; it was awful.
I received an email from the manager of the hotel, the text of which is below for full disclosure. But he essentially said they found no sign of bed bugs, which was hard to swallow when I had pictures and bites to prove everything.
Long story short, avoid this hotel. Poor management and vermin are not something anyone should experience ever at a hotel.
The email from the manager:
My name is Mike Patel and I am the Property Manager Of the hotel you recently stayed at. I apologize for the problem you had during your stay at our property. I came back on Monday and Immediately inspected the room myself. We have striped the whole room and have not found any sign of Bed Bugs. We are really concern about it and we have made an appointment for someone to come look at it from Taos NM. Again I apologize for the all the trouble and is there is anything else we can do for u please free to contact me directly on my cell 731−733−8148
Thanks
Mike Patel (PM)
Best Western River’s Edge Lodge
301 W River St
Red River, NM 87 558
877−600−9990