Dustbusters

I purchased September 21, 2015 the above voucher as a gift for my son and his wife they had just moved into their new home. They had booked their appointment for 12÷15÷15 and Dustbusters did come and what a mess to come home to. owner came home from work to an ok job as she entered the lower level family room area and then entered the living room area on the main floor and the Christmas tree was on the floor and decorations all broken and from the tree stand water all over all the gifts and on the hardwood floor. My Son called me right away from work to see what I could do to help his wife out with this mess. The tree star and some decorations had been placed on a chair but the rest of the tree and water was left there, no one called us to say there was an accident so that we could get this cleaned up to prevent further damage. So now the hardwood floor is damaged and the gifts cannot be used or returned due to they are soaked. The ordainments that were very special since my son and his wife got married new year’s eve of 2015 and a lot of people gave them as gifts, and my son is a fire fighter and army reserves and a few that were special were broken.
Not sure how anyone can have this happen and not call the homeowner to state there has been an accident and let them be notified. Also these two are professional people and Dustbusters has made a very poor impression.
Picture coming home to this mess tree down and water on hardwood floors and gifts soaked and decorations broken
***SO IMPORTANT WHERE WAS THE CALL TO THE HOMEOWNER AND TO LEAVE THAT ALL DAY
Dustbusters advertises Insured and Bonded but don’t mention they do their own filings and choose not to submit a claim when one is warranted. BEWARE

If I could leave less than one star I would. First we were given this cleaning as a house warming gift by my mother. We decided to have the house cleaned for our annual «Festivas» party. The Living Social was for 3 man hours and as the owner explained to me on the phone (while yelling at whoever in the background) it’s two cleaners at for a total 1.5hrs. Ok that’s fine… Fast forward to about 6pm and my wife calls me saying the tree was knocked over, the presents are soaked, the tree is still plugged in!, and the house doesn’t look any better than when we clean ourselves.
So I leave a voicemail for the owner to call me ASAP. I get a call at 650am asking me «what’s the problem». I begin to explain to her the damage to the ornaments, presents, and the hardwood floor. She puts me on speaker so someone can interpret to the cleaner. The cleaner claims the tree was like that when she got there and my 10.5lb Shih Tzu managed to jump over a 2 foot tall barrier and climb over the giant boxes and knock an8 foot tree down without killing herself in the process! The owner while on speaker begins to scold the cleaner on the phone. So I asked for insurance info to put a claim on her insurance, that she blatantly advertises they have on their website; she wouldn’t give it to me.
So they noticed the tree down and water everywhere right? You think they’d call me or clean up the water, unplug the tree to prevent a fire, or move the gifts? NOPE, NOT A CHANCE!
If you want subpar cleaning and to deal with a ridiculously rude owner then sure I highly recommend them.

I have used dustbusters twice for top to bottom cleaning… I didn’t have any issues. the were on time and cleaned well. there prices are very reasonable. I do wish they were more automated and able to email but thats only because email is easier for me with a busy schedule, i dont get home until after hours, but I would totally use them again. I was very pleased with the work they did and plan on using them,…Keep up the good work…

I purchased a Living Social deal for 3 man hours of cleaning. I called to schedule an appointment to have my house cleaned for Friday. The woman who answered the phone said she would call me the day before to confirm the time on Thursday (which did not happen). Then she leaves me a message on Friday stating she has people scheduled for Saturday to come clean. She gave me a time frame between 11 – 12. It was 12:30pm on Saturday and no one had showed up so I called her to confirm someone was coming. She said she would call them to confirm and call me back. After waiting 45 minutes to hear from her, I called again and then she tells me there is no way to get a hold of the cleaning professionals and that they should definitely be there. When I questioned if the cleaning was actually going to happen she said «yes» and then rudely hung up the phone. We waited until 3:30pm on a gorgeous Saturday afternoon and finally gave up and tried to salvage the rest of the day with our toddler. Very poor customer service and they should hire reliable cleaning professionals they can actually get a hold of when obviously this is not the first time they have no showed for a job!

I wish I had read the reviews before buying a LivingSocial coupon for them. Hilarious now to see the Unilocal responses from 2013 of the Owner/​Manager, Karen saying that she’ll never do another social media deal… she shouldn’t! Can’t handle it.
My experience with this company from beginning to end was awful. I cannot state that hard enough. When I first called to try to schedule something — multiple weeks out — I was told that they couldn’t commit that early. They would make it tentative for the day but only lock down the specific time on the day before. Since that was inconvenient for me, I asked if it was possible to at least get the afternoon, preferably late, because no one would be home in the morning of the day we were requesting. I was told that would probably work. A couple of days in advance, I called to see if I could get something more specific, and was treated like a second-​class citizen by Karen, who continually complained about «You LivingSocial buyers.» When I called her out on her attitude, she backed down, but said she still could not commit to a time because their «regular» customers might have requests that would override LivingSocial buyers. «Fine,» I said. 24 hours in advance of my requested time, they left a message to confirm that 2 workers would show up at 3:30 PM. At 4:30 PM on that day, one of the workers called to tell me that they would arrive in about an hour — «Are you still expecting us?» Yes, I was! So they were ~2 hours late, which was difficult to deal with. My wife was waiting for them and just started cleaning herself. When the team of 2 arrived, she asked them to clean up other parts of the house. They did a terrible job and I had to come in the next day behind them to LITERALLY mop up after them. I cannot recommend anything other than to AVOID this company.

Used a Living Social voucher. Scheduling was easy; cleaners were friendly. But they forgot to call about time period the day before, as they said they would, so we had to find a different day. On the day of, the cleaners showed up 10 minutes after the designated window and wore their shoes in the house while cleaning (we don’t wear shoes in the house!). Cleaning job was okay, but not very thorough. Disappointed as I had hoped to use them regularly. I’ll have to keep looking…

First of all… let me just say that I am very… very. skeptical of all these one star reviews I see. Something is definitely fishy.
Like many of the other reviewers here, I came across Dustbusters because of a Living Social deal. I thought the name and the logo were cute and the price was right so I decided to splurge on myself with a little professional house cleaning!
Time flies and I called them yesterday because my voucher was going to expire next week. The woman who answered the phone was very helpful and told me they could squeeze me in today. I was pretty surprised and happy.
Two people arrived to clean and it was a win win for me. The time I would have spent cleaning I used to get some work done. The cleaners were very nice… very professional and like a whirlwind of activity. My bathroom and kitchen are both sparkling. and my hardwood floors.shining.
I am definitely going to make this a once a month thing. Very impressed and most of all… happy that I don’t feel as though I need to do any extra cleaning for company tomorrow.

I purchased a Living Social coupon for this company before reading these reviews and I wish I hadn’t. I had the same frustrating experience most everyone else has. First, the phone rang and rang for 2 days as I unsucccessfully tried to reach them and it was not allowing me to leave a message. Finally, I got a hold of the owner but she couldn’t schedule a cleaning without consulting her calendar which wasn’t available and told me she’d call me back in a few days. A few days went by and no phone call. Then a few days later I get a message that they’re coming tomorrow and I’m not home tomorrow!
Just very disorganized and unreliable. Living Social was aware of the issues from other customers and refunded my money promptly.

I called yesterday and my apartment was cleaned today. I used a living social coupon for 3 hours of work and 2 cleaners came for about 90+mins. It certainly wasn’t a deep cleaning, but I wasn’t expecting one based the time limitations of the certificate. My place is certainly much cleaner than it has been and I am very happy with the results. I would recommend the service for the ease of scheduling (especially being accommodated on short notice,) the ladies who came were very pleasant and did a good job cleaning with the time allotted. They brought their own cleaning supplies and vacuum.
For me this was a luxury, if I could afford it I would do monthly or bi-​monthly clean. I am giving them a 4 stars based on certificate usage b/​c w/​o it it would be too pricey for me and I might have expected more. (I would do 3 stars for full price.) A good experience overall!

I’ve used Dust Busters twice now and had excellent experiences both times! The appointment was very easy to book, the cleaners were prompt, efficient, and friendly, and the job they did was excellent! Our entire house looked like new when they were done.
I’m so surprised reading all of the negative reviews! Honestly, nothing bad to say about them at all. Jane, one of the cleaners, was so nice and friendly! And both times they did a fantastic job. I would recommend them. The only reason I’m giving 4 instead of 5 stars is that without a living social or group on, it’s a little pricey.

This company is run by rude idiots. I’ve never used them — and never will — but every single week they call my house and tell me my cleaning day is Monday. I’ve called the company over 10 times to politely tell them they have the wrong number… and a week later I get another call: «it’s Dustbusters and your cleaning day is Monday!» When I answer the phone and explain AGAIN to the woman that they have the wrong number, the woman switches from friendly into a complete angry rude jerk… she has actually SLAMMED down the phone in my ear. Like it’s MY fault she’s calling the wrong number! Meanwhile I’ve never been anything but polite and professional. I wish I could say the same for this company. Judging from the other reviews here, I’m not alone in my experience. I can only imagine how they clean a house… ugh. Stay away from this company!

My wonderful husband surprised me with a deal he got on Amazon for Dustbusters cleaning. He did this shortly before the wedding knowing that I didn’t had the time to keep up with the house in the final weeks before the wedding. However, that also meant we didn’t have the time to wait around for 3 hours for the cleaning to actually happen. Alas, we waited until after the wedding to schedule. The first available date was quick which I was surprised about because I figured there would be backup from the Amazon deal (I find local businesses often under prepared for these deals — anywho…) The initial appointment was supposed to be for a Thursday and they would call on Wednesday with a time. Wednesday comes and we get a message saying that Thursday would not work and they would try for Friday or Saturday. Neither of those days worked for us (which is why we originally scheduled for Thursday).
I called and left a message that these days would not work and to please call back and reschedule. I received a call on Friday and scheduled for the following Thursday. On Wednesday we received a message stating that we were on the schedule for someone to arrive between 2:30 — 3:30. It is almost 5pm and no cleaning crew, no phone call, nothing. I’d also like to note that it was for 3 hours of cleaning and they supposedly close at 5pm. Arrival time between 2:30 — 3:30 with operating hours until 5pm does not three hours make…
I didn’t even get the chance to rate the cleaning because they never showed — thankfully Amazon will refund, but this is undoubtedly one of the most unprofessional experiences I’ve ever encountered. Do not waste your money because you will just be worried about getting it back. Horrible company.
Btw — you have to put something in the rating, but it would not be one star. Much like the other reviews — this company would be negative stars.

I used a Groupon for three labor hours of house cleaning. To be honest, I forgot about it until I got a reminder that it was about to expire. I called DustBusters four days before the Groupon was to expire. The woman on the phone was very friendly, and offered me a time slot the next day. She told me that her agency needed a window of one hour for their people to arrive, and that they weren’t sure if one person would show up for three hours, or if two people would show up for ninety minutes. So, assuming that they would show up on the late side of their window, and planning for the contingency of one person showing up, I blocked off four hours for them to do the service.
On the positive side, nobody minded that I have a big dog. I’ve had people hired to do services in my house refuse because they were afraid of dogs, so this was a concern for me.
On the negative side, the window of time elapsed without anyone showing up or calling, so I called them. The woman on the phone told me that nobody was scheduled to come to my house. I insisted that they come, and they had to schedule new people to come, and it took them more than an hour from the first phone call (there were three phone calls before they would assure me that anyone would arrive at any particular time) to arrive.
When they arrived, they cleaned the two rooms I had asked them to clean. They were really filthy, and they did a fairly decent job. Not great, but decent. So, a three-​star job, minus a star for dropping the ball on the appointment. All in all, they finished before the four-​hour window, so no real harm, no real foul.

No amount of reputation restorer can help out this business as the number of bad reviews prior to and this one. I should have read the reviews before buying the Groupon; my mistake. I scheduled appointments for three separate occasions and the cleaning people never showed. I wasted my time waiting at my house for about a total of 8hrs. Groupon has refunded my money. They rarely pick up when you call. They do not coordinate with the cleaning crew, nor let you know if there are any delays. This is a very badly run business.

I purchased a deal through Amazon Local for 3 hours of cleaning (90 minutes by 2 people). Scheduling an appointment was easy but not ideal. They gave me a date, but they wouldn’t commit to a time until two days before.
The day of the cleaning they called at 7:45am asking if they could come 2 hours earlier than they had schedule — which I agreed to. After waiting an 1.5 hours, I gave them a call — and they said they were lost the whole 90 minutes. I don’t know why they didn’t call if they were indeed lost. Anyways, they finally showed up past the original time they had promised (2+ hours late).
The two women did a decent cleaning job — but disappeared after about 70 minutes. It would have been fine if they had completed my entire apartment — but there were areas left that hadn’t been cleaned/​dusted. Not impressed.
If they are using these deal websites to gain new customers — they should also make an effort to impress us so that we want to go back to them. I’m definitely not going to.

This is another negative stars review. Do not deal with this company. At 11am we called to inquire about a cleaning appointment and spoke with a person who changed the price on us several times during that phone call. Apparently there was availability for 3pm the same day, so we made the appointment. Within about half an hour we learned that we would not be home at 3pm, so we called right back to cancel or reschedule. This time no one answered, so we left a message specifically stating that no one should come at 3pm, that we want a call back to confirm the cancellation, and we left our phone number, twice. No one called back.
At 2pm we called again and left another message stating the same thing — do not send anyone, we will not be home, the appointment is cancelled, and please call back to confirm. No call back.
At 6pm we returned home to find our door wide open and three non-​English speaking strangers roaming around our house. A screaming match ensued, in Spanish, during which they:
1. Lied that they tried calling us
2. Lied that the owner gave them the key to our house (they showed us a key, but it had someone else’s name on it, and obviously did not fit our door)
3. Tried to make us feel guilty that they won’t be paid if we kick them out.
We had them leave immediately. Attempting to ascertain what they did or did not do while they were there, we saw that they:
1. Broke some items in the baby’s room
2. TOUCHED the baby’s bottles in the kitchen
3. Went into areas that were specifically EXCLUDED when the appointment was being made
4. Moved around a ton of other items in the excluded areas
5. Touched and put away (where it took us an hour to find) stuffed toys from my toddler’s bed
6. Left someone else’s nasty toilet cleaning brush ON TOP of my washer (while each of our bathrooms has its own brush)
7. Rearranged our closets by deciding what goes where
8. Wow…
At this point we don’t know what, if anything, may still be missing. I just left a message for the owner that we are calling the police to report a breaking/​entering. We still don’t know how they got in.

I bought a Groupon for Dustbusters, and successfully scheduled an appointment. The cleaning went well & I was pleased that my husband had also purchased the same Groupon so we could try them again.
Unfortunately the second time I tried to schedule an appointment, Karen rudely explained to me that it was «limit one per address.» («What are we going to do? Send 10 cleaning crews for each of your 10 kids?») I carefully read the fine print and pointed out that it was actually «limit one per person» and if I had 10 kids with Groupon accounts, they should certainly honor each Groupon. She then told me that it was Groupon’s rules and that I had to call them so they could tell me that I couldn’t use it. I spoke to her boss and he explained to me that they used Groupon to get new customers and could not afford to send a cleaning crew to the same address twice. Neither of them would listen to the terms of the Groupon that I had purchased, which clearly allowed two people from the same household to purchase the voucher. He suggested I give my voucher to a neighbor!
So I called Groupon and they said that there was no limit per address, but they could not force Dustbusters to honor the Groupon since it was their business. Groupon apologized for the mess and refunded my husband for his voucher.
I will never use Dustbusters again.

I don’t normally write reviews, but I feel everyone should know what they are dealing with, with Dust Busters.
I bought a Living Social deal for Dust Busters and it was a total ripoff. First of all, the deal says 1.5 hours of cleaning, but the cleaners that came told me it was only an hour. I should have known they were shady from the beginning. I had moved out of an apartment and I needed the empty bathrooms (2) and kitchen to be cleaned. Three people showed up, but didn’t clean at all. There was soap scum in the bathrooms, the empty cabinets and refrigerator hadn’t been cleaned, they left garbage on the floor and I then had to pay another company to clean it again, per the landlord’s request.
I called Dust Busters to request a re-​clean or a refund and Karen was extremely short and rude to me. A few days later a man from «customer service» called to inquire about what happened. I told him and he said he would look into it. No one ever called me back. I tried to call the company again, but no one has returned my call.
I urge you to stay far away from this company. They are one of the worst companies I’ve ever dealt with, essentially just taking people’s money. I think that’s called stealing.

If I could give this place negative stars, I would.
I purchased a LivingSocial deal for this place, and after some other negative experiences with LivingSocial, this will be my last deal.
When I called to schedule the appointment, the woman who answered the phone asked about parking. I explained that I live in Boston, but I’ve never had a hard time finding a place to park on the street. There is metered parking, and also free street parking on the other side of the road. She said this would be fine, and I scheduled the appointment for 8AM Saturday morning. On Friday, they called to re-​schedule for 10:30. Okay, fine.
The day of my appointment I called at 11:15 when they still hadn’t shown up, and the same women who answered the phone told me she’d call them to see where they were at, and call me back. 30 minutes later and no phone call from her, I called again. She told me that they weren’t picking up, meaning they were at someone else’s house. At 1:30 I called again, this time no answer. At 2:15 I finally received a call that the cleaners were at my apartment, but couldn’t find a place to park. I counted NINE available metered parking spots just from what I saw from my window (this is unheard of on a Saturday afternoon in the city…), to which she, annoyed, said she would have to call the cleaners to see if they had any quarters. A minute later she called back to say that they didn’t have quarters, so we would have to reschedule after I waited for nearly four hours for them to show up.
At that point I asked her for my money back, which was clearly the wrong question because she lost it. She started yelling, talking over me, about how «LivingSocial takes 75% of the profit anyway» and that her people shouldn’t have to pay for parking… and then she hung up on me.
Needless to say, I did not actually have the cleaning, however if the customer service was this horrible, I can’t imagine what the actual cleaning is like.

No idea why Unilocal decided to filter 22 of 23 reviews for these guys. Maybe they’ll filter me, too.
I bought an Eversave deal for this company for a 3 hour cleaning (2 people for 1.5 hours). I called and scheduled for two days ahead; no problems at all. They showed up on time, they were completely nice, thorough, and timely. We’d been pretty lazy about cleaning for the last couple months, but the place is sparkling now.
No issues with scheduling, call backs, or missed appointments. So if you’re worried about buying their deal, I wouldn’t be. It’s a good price, especially if you live in Boston.