Work Out World

I worked here for 3 years. This is definitely one of the nicer clubs. You get so much for what you pay for. Trust me, I’ve looked at a lot of other gyms. You usually pay big money for a 24 hour gym.

Omg this gym is disgusting… twice I’ve went in and found open condoms on the locker room floor and told staff and they laughed! A lot of the machines are not in working order, some even with tape on them. They have rude trainers that go around harassing people. The showers are grosss… Just avoid avoid avoid

I don’t even want to bother with the stars. It’s whatever with that
This location has several pluses for me. ²⁴⁄₇ which was a plus initially. The have way more than a few machines so guessing even when super busy it’s more than enough for everyone. I come during the very off hours so it may be 5 other people here then.
My issue is the ladies room/​showers. Everything in it looks like someone had it in their garage, had a sale and WOW franchisee couldn’t pass it up. The scale is the absolute worst ever. It has surely come from the dump or has just been here way too long. That type of scale needs calibration a few times a year… yeah, right. That would explain the extra 3 lbs one reviewer said it added. Now it’s up to about 9 lbs. The lockers are a total mess. The curtains are hanging off. One shower stall has a curtain folded in half with 4 hooks holding it up. With it folded of course it does not reach from wall to wall. Who thought that made sense? Guess it’s good there is no mold.

Watch out for WOW! The gym is ok but the financial company ABC FINANCIAL used to process payments are RIP OFF ARTISTS! BEWARE!!!

I am uncertain of how this place received so many negative feedbacks, so I decided to give this place a try (3 months to be exact) because I just moved to Randolph. A majority of the feedbacks are connected to their billing practices, so I am not arguing that factor. I am leaving a feedback according to the service and space that I am paying for on a monthly basis. Also, this feedback is coming from a member who utilized other W.O.W’s in the past. Let’s say I am very glad that I ignored the previous feedbacks and tried it out for myself.
The following reasons are why I enjoy the Randolph W.O.W more so than a previous W.O.W where I obtained my membership.
–Staff Members are super friendly and staff members reflects the Randolph Community, which impresses me to no end :.)
–If you seem tired, they care about you enough to give you free water… yes, they care very much so about members here
–The parking lot might look full, but it might just be because the classes are amazing (I haven’t tried it yet, but I know that if it’s good people will line up for it)
–I have claustrophobia so I need to make sure that my fear doesn’t arise when I’m working out on a machine. This is never jammed packed like other gyms. It might seem busy, but there’s enough space for someone like myself with space issues :.)
–Manager is super friendly and accommodating. Jose is a kind hearted person and if you have any issues, he has an ease that will make you feel comfortable.
–The locker room area is okay, but come on– this is a gym, how fancy can it get?
–I’ve been to other prestigious gyms and paid way too much to fight over machines with other uptight members– so no thank you.
I think that there’s a lot of misconceptions according to previous members, but I say give them a try again. They have impressed me to no end and I think that you just have to prioritize why you are there in the first place… to get healthy.
Thanks :.)

Other W.O.W. Gyms in the area (Taunton, Brockton, Waltham) are cleaner and have newer machines; but those pieces of equipment are probably LEASED. The machines and free weights in the Randolph gym are OWNED. So «that» in-​its-​self makes the gym look DINGY.
But what makes this gym 5 STAR to me are the employee’s and the cleaning staff. They really care. From the Maintenance Staff to the Trainer’s to the Front Desk Staff to the Manager who manages both the Norwood and Randolph Gyms at the same time. All the machines are well maintained and the Shower Area’s are well maintained by their Housekeeping/​Maintenance Staff. BUT… LOL the lockers are DINGY! LMAO! but they work.
They keep this gym very, very clean and keep in mind $ 10 or $ 11 /​month is not a lot to pay… but it’s well worth it. I workout either @ 8:00am or 8:00pm when the gym is slower or sometimes @ 4:00am…YES this is a 24 GYM!!! Thank you WOW Randolph!

I’m very torn about giving this gym one star or three stars.
3 stars — For the price $ 11 dollars a month (no contract) this is an affordable gym for someone looking for a gym without any frills. They’ve recently done some renovations removing a very dirty carpet with a rubber matted floor throughout. It also seems like they alleviated some of the congestion with some of the equipment. It’s 24 hours and if you live in the area, you can sneak in and then sneak out. The majority of the equipment is in proper working order.
The clientele is one that is appropriate with a place that charges $ 21 a month for full access. In many cases, these people are as friendly as other places were I’ve paid 4x as much. They ask if you’re done. Some smile. I’m not ripped like a professional body builder, but I’ve workout around those types and they’re generally friendly. It’s a normal gym.
1 stars — Here’s the thing. The staff is quite unhelpful. You walk in and rarely does anyone actually look up and greet you. The girl who signed me up for my membership — couldn’t have cared. When I swipe my pass, a prerecorded message wishes me to enjoy my workout. Very tacky.
There was one situation where I was running on a treadmill, where the belt was slipping and gliding intermittently. I alerted the staff member and he/​she didn’t even ask me to point out the machine. She said, there was nothing she could do — not even put an out of order sign on it. Someone could tweak or blow out a knee on that machine.
And that’s a big problem about this gym. Some of the equipment is in need of disrepair or on the verge of breaking down. They had this black rope that was for months half-​torn. Some of the dumbbells were warped, or were loose and moving around. They needed to be tightened. Having been to other gyms, I’d never experienced a loose dumbbell anywhere, let alone found the same one loose again and again. As I wrote, the majority of the equipment is working, but to have 15−25% of the equipment malfunctioning is quite appalling — as people can get hurt, or at the least not receive the benefits of working out.
Going back to the staff, very rarely do I see them helping keep up the equipment. Talking about the dumbbells, for the last four months, they are really in place. It’s not like they are simply out of order, whole racks are missing. It’s impossible to get a workout in without searching the entire gym for a specific weight. Did I say whole racks of weights are missing? Unlike others, I’ve only once in months seen a staff member racking weights. Most of the time, they’re hanging out in the front chatting amongst themselves, or if it’s this one dude, he’s chatting with the few hot high girls.
I think 2 stars is right for this place.

Crappy and ghetto. Had an awful experience with a staff member and they will not let me cancel. The child care is also scary. Little kids watching your kids? Nope. Cramped weight room full of A*holes. The staff member in question threatened my husband and myself and told us we were not allowed to work out together and use 2 machines. Then accused us of being racist. And this is who they have working there. It should be WNW «women not welcome» in weight room.

Went there Christmas week of 2011. I’m a member and go to other WOW locations more than this Randolph one. It was only my 2^nd time there. Walked in the ladies locker room and within 5 minutes saw LICE flying around. *GROSS* (Lice live/​breed in the wet drains in the sinks & showers.)
Spoke to the manager (Jessica) and at first she seemed surprised, blamed it on the restaurant next door (claimed they share pipes with them??) and then admitted that they already know about this problem and that the «night crew» deals with it. Well, hello, if your customers are complaining about it then the night crew is not fixing the problem. She apologized but did not offer a firm «This will be fixed» solution. I’m not paying to go to a lice-​infested gym where the management allows the problem to continue. Disgusting.
So now I am contacting the Randolph Board of Health:
(781)-961−0924

PRO’s
24 hours (LOVE IT)
$ 11 per month
CON’s
Dirty as hell. (I dont blame the staff cuz i see them cleaning all the time but they can only do so much and so fast)
Muddy flim dirt like stuff on the floors of showers. Think it moves on its own.
Weights are all over the place. Again. i dont blame the staff i see them picking it up but members just leave it there right after so i am always hunting down on stuff…
things can be much better.
Good luck

I would have to agree with the last post, that it seems most people’s issues are with the billing practices. I have been a member of MANY chain gym’s such as Planet Fitness, LA Fitness, etc. and they all have billing issues. I reccamend asking a lot of good questions before you sign anything or give over your account information.
The gym itself is ok. There is a lot of equipment, but it is not kept up. There seems to always be four or five staff members working, but just chatting about when I would rather see them cleaning and picking up empty water bottles, etc.
The MAJOR issue I have is their false advertising about a women’s only room. The «women’s only area» is actually where the fitness classes are held. Therefore, if you go after work time, there is no area because there are classes from 5:00pm to about 9:00pm every night in there. Also, there is limits access to the smaller weights and balance balls, etc. because they are all in that class room and the door is locked once a class begins.
What I do like is that I have NO CONTRACT. I pay $ 11/​mo, which is a regular membership plus access to any WOW and I cancel at any time with no penalty. I can’t go tanning or access the classes, but those things are not important to me at all.
All and all, it is mediocre, but with the ideal location and no contract, I am going to stick with it until something better comes along. I also think that if enough people spoke up about the «cleanliness» of the facility, something would happen, but I think most users just take it as it is. The staff are actually nice if you have any questions too, which is a plus.

it’s pretty bad when a local tv news station does a story on them because of so many complaints…
read the story:

Be very careful at this place. they’ll try every trick in the book… even stalling so you can’t cancel within the state law given time period. If you go there for a tour they ask and keep your driver’s license… which I never understood other than to give the salespeople a way to keep you there. I know I used to work there.
Then there was my first week at the front desk.(true story unfortunately).when an older out of shape man on his first visit who was told by a so called trainer to warm up on the treadmill. the man. collapsed on the treadmill from a heart attack and became wedged between the machine and the wall (partly because the machines are packed so tightly in the place).he died. After the fact I was told there was an Automatic Defibrillator Device hidden on the wall behind a cold drink machine. There was a first responder defibrillator training a couple of weeks after this… timing is everything.
All of their locations operate the same way.

Do you want bad ok well as much as I want to say it’s good and god it is so close to where i live I have to be honest they are awful with a capital a. First of all parking is a fight if you going when most do rush hour. You walk in boy it stinks. Hit the locker rooms and its smells of chemicals and it just needs to be cleaned better and more often. Dark place spend a little bit of doe my god I have a log I want to follow but I feel like I need a flashlight come on guys you spend a ton on marketing i know it can be pricey but just go 100% of the way like other clubs. The equipment is fine well it is not dated so good job on that guys but you still need the other patrons to sometimes wipe of equipment and put some towels out too hmm they used to but they stopped doing that no idea why but it makes no sense. Good luck if you want to cancel it is way too hard to do and I know others that tried and it was just a nightmare dont even ask me ok. one time i tried to cancel and they said i had to go back to the place after i was told to call so i went in person waited for 10 min repeatedly told hold on then i was forgotten then i just left too frustrating. they need more benches too in the free weight area too much useless equipment which nobody uses they can get rid of it well if they actually watched whats being used they would realize that and ask people that use the gym hey what can we use that we dont have they def dont. on a good note they have classes at not additional charge. again another nightmare want to use a second branch its not treated normally its like somehow on thier system different and yes i joined and cancelled a few times but i got tired of this place and the bad service. once i went in and there was ehmm a guy i was told by the front desk that was in the mens locker room and well police came. like i said i want to like this place its near where i am and well the people and facility are just not good i hope they would reach out do some focus groups or something and fix the many problems and stop being in denial of the issues i saw another website with similar reviews as mine so trust me this place needs to work on this i do wish them well i want a good gym nearby.

I went into this gym for a trial. It is the worse gym I’ve been to! Inside is quite dusty and the lighting are so dim!

I just joined about 2 weeks ago– my girlfriend has been a member for a couple years. I was hesitant because of the negative things even she once said about the trainers approaching you and the initial sign-​up fees. Long story short, I went with her for a tour because we had nothing else going on. The gym sales guy offered me a $ 10/​month plan, no contract, with an annual $ 39 fee to «lock-​in» the monthly rate. The staff members weren’t annoying at all during the signup. He did offer me a $ 20/​month plan that included classes, but I declined it, and that was the end of the sales pitch. There is a lot of weight lifting equipment that is in great condition and I haven’t had to wait to get on my preferred machines. There are a lot of treadmills, ellipticals, and bikes, again, no wait times to get on these either. In the (6) times I’ve gone to the gym, not one personal trainer has approached me– but I’ve seen plenty of them working out. I don’t think they come up to anyone anymore– you probably need to schedule a session at the front desk if you’re interested in that. I would recommend work out world if you’re looking to lift weights and use the machines. The low cost is what really won me over (at roughly 13 bucks a month including that annual fee).

. As far as gym equipment is concerned it isn’t bad HOWEVER their billing practices and sign up fees are quite questionable. They try and lure you in telling you to put 500 dollars down and then they you can end up talking you down to 20 dollars down. Yeah, how does that happen? Can you say scam?
This place isn’t worth it. If I had to join this gym, which has acceptable gym equipment and an OKAY locker room, I would say pay cash and do not pay a huge down payment!

Two of my friends are members so I have gone with them any number of times as a guest — all I can say is THANK GOD I didn’t sign up! The bathrooms/​locker rooms are gross (rusty lockers with nasty stuff left in them), the floors are uneven (I mean huge hills under the rugs that you trip over if you are not super careful), most equipment is old and the staff cranky at best. Atmosphere in general is cave-​like (dark, musty). Aerobics schedule sucks too — especially at night (after 6:00 pm). The last time I went as a guest I called first (wanted to be sure that the guest pass price was still $ 10) and was told yup — $ 10. Got there and the chick behind the counter couldn’t figure out how to process the $ 10 payment so some sleezy sales person comes over and says he has to talk to me about joining the gym first. I say no thanks, just want to join my friends in working out tonight. He then says the price is $ 20! Go to Planet Fitness — no aerobics classes but it is CLEAN, with new equipment, ok staff, tanning included.

This gym isn’t anything fancy, but I don’t understand these seriously negative reviews. It is what it is – a pretty basic gym with average equipment. This particular location is pretty big, and the parking is okay. I love that they’re open until midnight – not so much a bonus for me now, but when I joined I had a part time job in Canton and I didn’t get off until 10, so this location was super convenient for me, it was right off Rte 24 on my way home to Quincy, where I used to live. Now I frequent the Waltham and Medford locations, reviews to follow.
I would also like to add that it seems the gripes in the other reviews are with their billing company, not the actual gym, so it’s not really fair to punish the gym itself. I personally have neve had an issue with ABC Financial though, and I have been a member since May of 2007.

Wow (no pun intended) that last review was similar to my experience, except that I agreed to their «corporate rate» and wasn’t yelled at. Let’s hire a lawyer and open up a class action suit for faulty advertising???
I pay $ 50\mo for TWO people, and I am able to go to ANY WOW…
Little did I know, that this gym is even more GROSS than my previous one, and I didn’t think that was possible.
Most of their equipment is OLD…
However they do have a few elliptical that have TVs on them.
The weight room is FULL of meatheads who stare at any woman who dares to walk in there as if they just insulted their mothers.
The locker room is dirty… the lockers are rusty, and it smells like bad breath… the hand soap smells like a combo of incense and stale cigarettes… talk about encouraging bad hygiene… I bring a bottle of hand sanitizer with me to bath in.
The entire place has old nasty carpet that looks like it hasn’t been replaced since 1989.
There’s free daycare here, but I wouldn’t bring a child here unless you want them to catch an illness…
I wonder if the Health dept. patrols this place?
DON“T join this gym. If I could get out of my membership I would.
I’ve been to the Brockton WOW and it’s significantly better… but not GREAT.

I don’t know why people are negative about this place — the price is right with plenty of equipment both cardio and machines/​weights and the place is clean — if you’re close to this location it can’t be beat