Randolph Sunoco

Very Good Customer Service, Great Work Being done there and Price is always Fair, always had my Vehicle back in a Timely Manner.

Bill, the mechanic there charged me $ 679 dollars to put in a starter… I kid you not. A freaking starter. I had bought a brand new starter (96 avalon starter for my 96 toyota avalon) beforehand for $ 149 and the guys said he could install it to me over the phone. Once i brought my car in and left he gave me a call back FOUR HOURS LATER, told me he couldnt install the part i bought and had to use «his part» and that he had to replace my relay and fuse which costs about $ 50 for both parts and about 30 – 1 hr of additional work. I come in the next day to pick it up and of course this cheating coward is not there to answer any of my questions on the bill, on it he charged me $ 235 for «his part» (the starter he used) $ 35 for the relay $ 5 for the fuse. Without going into how insane those part prices are (except the fuse) he then had the balls to charge me for 5 hours of labor… LMAO 5 HOURS OF LABOR TO INSTALL A STARTER AND REPLACE A FUSE AND RELAY. Icing on the cake??? the $ 235 starter he got and installed in my car was REFURBISHED. The asshole lied to me about not being able to install my BRAND NEW STARTER so he could upcharge me a REFURBISHED PART for $ 235 dollars. $ 86 more expensive then the brand new part!!! Needless to say this guy tried to scam me big time but he does not know that I have co-​workers that deal with people in the BBB (Better Business Bureau of MA). I just filed a very detailed complaint against this sunoco and guess what? Apparently this Sunoco had many pending complaints for the VERY SAME REASON! So many people have complained about this particular Sunoco upcharging their customers ridiculous amounts and doing additional work on cars without customer’s permission. My complaint with the BBB has already in process and now we are awaiting a response from sunoco. Please everybody if you have a complaint with this sunoco, file a complaint with the Better Business Bureau of MA. This place has SO MANY complaints against them. Bill is a liar and cheat, never bring your car here. I hope the Better Business Bureau shuts this place down soon or at least get rid of their cheat of a Mechanic.

I’m always afraid to try new mechanics and now I know why. I brought my car to Bill almost 2 weeks ago. I left my car overnight with him after he promised he would call with the estimate. Bill left for the day and never returned my call until I called the next morning. He said, I’ve ordered your parts for your car and will get back to you with a quote. When I called the dealer, Bill never called for the parts even though he told me that he did. This was a blatant lie. I waited around 7 days just to be told that nothing was ordered. It was a simple part that would take 2 days to get in. I have never experienced a car mechanic that the customer service was so poor. I thought it would be more convenient because it is close but sometimes you are better off going a little bit further away to deal with someone honest and ethical. If I could give no stars I would.