Luu Automotive

Ben is the only mechanic i trust !
I travel to him over 30 miles and it is well worth it.
Ben is most honest mechanic i ever seen, he would tell upfront if your car does not need a specific service if it is not needed indeed, he would not upsell you, like many mechanics do.
He has very reasonable prices, but the quality and honesty is that sets him really apart.
I heard about Ben from my coworker who used his services for many years, this is my third year with him and i am so happy.

Ben is great! The service is excellent and my repairs have always been done right. I still bring my car here even though I moved twenty miles away. Highly recommended this place is a keeper

Had my cars done by these guys for maintenance to suspension issue. No complaints. They have gone above and beyond. They are now my go to mechanics.

These guys are still good ! Recently had tires changed and also a lingering check engine issue, Ben explained what’s essential and what not, provides good suggestion on taking good care of the car. I only wish if they were closer. Thanks guys !

I highly recommend Luu Auto for anyone who is looking for an honest, knowledgeable, and fairly-​priced mechanic’s shop. I bring my car here for anything it needs, whether it is for an oil change, a repair, or an aftermarket parts upgrade. I feel like I can count on Ben, Francisco, and the rest of the Luu Auto crew to give me the best quality work on my car at a fair price, and always with the customer’s best interest in mind. Thanks Luu Auto!

Wheels mounted and an exhaust installed. Excellent. Best customer service I’ve dealt with for a shop. Detailed explainations and honest opinions even if it saves you money. Ben and everyone there were great and I highly recommend bringing your car here for whatever your car needs are. I would recommend you make an appointment over the phone first.

There are many reasons to bring your vehicle here, but I will just name a few. Experience, knowledge, honesty, communication, value and transparency. I have had several vehicles serviced here throughout the years. Ben and Francisco are just great at what they do. I only recommend this shop to friends and family. You will be very pleased with the entire experience. I hope they are around for a long, long time.

I always dread taking my car for repairs thinking I’m going to be taken for a ride. They kept me updated every step of the way when repairing my vehicle. Also there rates seem less then most independent repair shop or dealership. Ben, Kenny, Francisco, and to all the other employees Thank you!!!
Trevor
Well I wrote that about 5 minutes after I left the shop. Then about two days later my driveshaft began rattling like crazy. Found several bolts only finger tight. Tried to discuss but got blown off. Or basically was told «have it towed in and will be looked at when available». Basically they could care less. So I let it go and fixed it myself. But then recently tried to get a call back from owner to discuss another repair needed as I wanted to give them another shot. But never got a call back. So I retract my above statement. I will never ever recommend this shop again! It’s pretty sad that these types of shops still exist. Fortunately I’ve found a few thorough, respectable and honest shops in Randolph area.

I’m very picky about who services my Saab, and the guys at Luu have definitely earned my business. I had them install new tires and perform an oil change. The service was flawless, the price fair and no upselling. Kenny was great to deal with. The best part was that they found that one of my reverse lights was out, and diagnosed the problem as a broken wire. They showed me the broken wire, made the repair and didn’t charge me a penny to do it. This is something that would have cost about $ 100 at a Saab repair shop. Overall, very impressed by Luu.

Great service! I decided to bring my car here because I was tired of the dealership service center trying to get more money out of me. During my last dealership visit I was told I needed about $ 1200 worth of work, which I knew was b.s. I brought my car to Luu and they told me that everything fine, and they did exactly what needed to be done. Basically, they saved me over $ 1,000!

Great service. Francisco is excellent. He explained the services done to my car in detail. I appreciated all of his recommendations. I plan to come back to Luu’s again for my next service appointment!