Graebel Van Lines

We moved 29,000+ pounds from Brooklyn, NY to Madison, WI and Graebel did a terrific job. From our sales rep, RayAnn, to Jim the Relocation Coordinator, Hubert our head packer and his team, Jim and Sharon our drivers and the 4 AMAZING delivery guys who had to haul our boxes and furniture up 3 flights of stairs in 90+ degree heat and humidity, it was an amazing experience. We used Graebel on our move from Seattle to NY 11 years ago and wouldn’t use anyone else. Both times they did a great job. There were a couple of wrinkles, but overall, it was as good as it could be. They consolidated our belongings from 2 states, stored everything until our house was ready, and delivered early. I hope I don’t ever move again, but if I do, I will call Graebel for sure!

Never, never, never use this company. What was supposed to be a simple move, turned into quite the nightmare. We were moving from the Jersey shore to Florida. This is our seventh professional move; the first with Graebel. In other words, we know how to pack a house. The surveyor, Mr. Ciampi, got it WRONG from day one. They sorely underestimated the number of items in a five bedroom home. Movers showed up late with one man short. Driver tells me truck is too small and will send for a second truck. Driver left for 2 hours and left the 3 stooges to move boxes and furniture into the truck. Driver says second truck cannot come till tomorrow. This is a vacation home so we did not live there full time. Driver says we don’t need to take an inventory because he knows how to separate out my things from the other homes already on truck. Driver says they will put the overflow in my garage. The overflow will only be outdoor furniture, grill and the like. We are ok with that only that is NOT what happened. Upolstered furniture, antiques, boxes of clothes, etc all ended up in garage. Most of these items, including a chandelier, were not even wrapped. We did take pictures. The garage was so full that they broke the garage door attempting to close it. My husband and the driver got into a shouting match with the driver getting in my husband’s face. Driver takes off WITH MOST OF OUR ITEMS in his truck. We are left with NO inventory, Bill of Lading, etc and he left all of his packing materials strewn on our lawn. Keep in mind, while all of this was occuring — all SEVEN hours of it (supposed to be a three hour move) — I was on the phone with Graebel in Randolph asking for help. I spoke with the Relo coordinator, Jim, as well as their «customer service rep» — a joke, Cathy. NO ONE was able to help except to say «we are sorry, this isn’t how we do business.» Well, it is how they did business. The following day I was finally able to call their Corporate Headquarters in Wisconsin and speak with the Director of Customer Service, Tina. She was very helpful and got the process moving. Our items came a week apart with was unfortunate given we were trying to move into a house. As we unpacked items from the second truck, it was obvious how haphazardly things were packed.
I will say that the 2 crews in Florida were very helpful and respectful of our things. Upon the second truck’s arrival in Florida, the head of the Southeast Division of Graebel paid us a visit to see if the move was going well. That was appreciated. Overall, a TERRIBLE experience.

Graebel managed to make an otherwise smooth international relocation a drawn out, painful process.
Don’t get me wrong. The sales manager was fantastic (as was the packing crew), then once you sign up you get handed over to a customer support group who are dangerously incompetent. Their inability to provide timely, accurate information was astounding. Really dysfunctional, which just adds to to the stress of an international move.
Misinformation, multiple unexplained delays, damaged and lost items that Graebel claims insurance won’t cover. If this is what you are looking for in a service provider, then choose Graebel! For everyone else I would recommend staying away!

Just used Graebel to move from Arizona to New Jersey and had a really good experience. Professional, friendly, and reasonable prices. The only reason I selected 4 rather than 5 stars is that for the delivery in NJ, the movers called to advise they would arrive between 8:30 and 9:00am, but they had some delays and a phone call to let me know they would be about 45min late would have been nice. I will definitely use Graebel again in the future!

[ Unilocal didn’t save the first draft of my review, so got lost on page reload :(]
Avoid like the plague. Lots of stuff got broken — I filed about $ 6,000 in damage claims. Their claims handling process is painful and takes a lot of time. They lost stuff. Were totally incompetent in arranging temporary housing (as part of corporate relocation), lost my housing reservation. They mishandled taxes. I spent countless hours on the phone trying to straiten out one mistake by them after another.
Wouldn’t wish this kind of pain on friend or foe.
— — — — -update based on Graebel’s comment — — — –
Given Graebel made a comment, I feel i should respond, less someone get misled by it. I would never ‘rest assured’ when dealing with them. I left out lots of details of additional unpleasantness dealing with them. For example, the misleading and un-​productive claims process. It was more like a war of attrition — I only made progress once the claims person got tired of going back and forth with me. But at the end of the day, even after the claims process and repairs, I have belongings I liked that are much worse for having been moved by Graebel.

Very pleased! Movers came on time. They were polite and conscientious about not banging the walls. Gave helpful tips on how to successfully reassemble furniture.
within minutes after the movers left received a follow-​up phone call from customer service to make sure everything was satisfactory.
A well-​organized, well-​run company.