Enterprise Rent-A-Car

Solid vehicle, even at compact car rate. Excellent, timely and very personable customer service. Many thanks for your consistent attentive delivery.

I actually booked my rental online @
, but of course you have to do the final paperwork & payment through the physical location.
I had a question about the pick-​up service and the person who answered the call was very professional and helpful. Though Enterprise is not franchised, each store has a «territory» in which they can pick-​up clients, if your pick-​up location is outside their territory you have to find an alternate way of getting to the rental location: car service does not apply.
I was happy with my car. It was clean and in decent condition. I actually got a free upgrade because my original car was not available. We did discuss car insurance, but there was no mention of the other services for tolls, locked gas price, etc. As an aside, it would have been nice to mention the no cash toll on Tobin Bridge (maybe for future drivers).
Returning the car during non-​business hours was hassle free, since I had paid in advance for the car, I just had to drop the keys in the drop box, and there were no issues afterwards.
I will definitely rent from this location again!

Don’t suggest renting from here. They will tell you one thing, and have you sign something else, so be very careful when signing contracts here! You must make sure to take the time to read what is on it, and not believe what their staff/​mangers tell you they are charging you!
And once you realize it’s happened, forget about getting anyone on the phone! I’ve been waiting for the manager to call me back for over a month!

I’ve always rented from these guys over the years when I return home for a visit. The staff is always friendly and helpful (they even gave me the weekend special this time for a shorter stay saving me $ 20 or so). Points off for how dirty the interiors were on both my recent rentals. I had to windex the windshields so I could see when the sun was hitting in that way and the upholstery was insanely filthy. I understand the deal I was getting but it was still a bit gross. The staff told me the weekend special is really popular but maybe too popular for how much staff they’ve got taking care of the car upkeep. Love having a gas station right next door for the return fillup.

Horrible customer service at this location. Slow to rent and slow to return the car was dirty and it wasn’t the class of car that I reserved. Avoid this place if you can

The customer service and professionalism is seriously lacking at this location. I had rented from the location in south boston and returned my car here in Randolph over the weekend. I called to confirm and pay and the associate in Randolph said he was TOO BUSY and to call the south Boston location. I called south Boston and Mitchell was so nice and professional and took care of closing my account.

Wow! Can I say impressed? I’m not easily impressed by customer service or by rental car companies. But my experience here far exceeded my expectations. Joe was amazing to work with. Fast, easy, professional, efficient service. I got exactly what I needed and wanted. Joe’s colleagues went above and beyond as well. I wish I needed to rent more cars from this office. I will always go back and have already recommended them to my co-​workers. Thanks!!!

I wasn’t surprised to see the low ratings for this Enterprise location. Let me just say that it is very important to check over your contract before you walk out the door because they will likely add additional «coverages» to your contract and not explain them, like they did to me. When I called afterwards to question this, I was told that this was the «basic coverage», however, on the car that I had just rented from there a few days earlier, they did not add the additional coverage that they charged me for this time around. The associates here will be your best friend and treat you with a smile, but beware of their motives.
P. S.: If you are paying for your rental with an American Express card you can DECLINE every single coverage.

I’m giving this two stars for a few reasons. Lets start this adventure at the beginning:
My car was in the shop because some girl hit me, so this Enterprise being right next to my work was perfect. I go in get a car, I’m told there will be about 20 – 30 dollars worth of taxes at the end that I will be responsible for but I can just send the bill to the other party’s insurance (as she was at fault) and I would be reimbursed. Questioning this I called my insurance and was told that was not the case at all, I was given 30 dollars a day to cover all costs incurred including taxes and fees. I went back to enterprise and told him this as the information he gave me was wrong. Instead of putting me in a smaller car he just let me stay in the same one and adjusted the cost (thank you).
That night as I am sleeping soundly in my bed in my house that happens to be on a dead end street, the young girl coming from one house down smashes her car into my parked rental car doing extensive damage. I immediately call enterprise and report the damage and have them come tow the vehicle. I used my debit cart and had to put 300.00 dollars on hold while i was using their rental. The next morning I called Enterprise Randolph and gave them all the information of the party that hit my vehicle and asked them if they could pick me up so I could get another car. I was then informed that I owed them another 200 for the deductible and would have to put another 300 down for a rental. HAH. That is 800.00 for a rental car. I explained that this was unreasonable and was unable to obtain another rental car.
The other party’s insurance accepted liability and this is going on three weeks later I still have not received my 300.00 that they held the day I rented their car. The information i was receiving from the assistant manager differed from the information I received from the manager and her information differed from the information I received from their Claims department.
All in all they are a bit confused and the hassle has not been worth their rental, which was discolored all in the front bumper and was not vacuumed on the inside. If I have to go through all this I wish at least it was a nice looking and well cleaned vehicle!
Update: Two weeks and some change later I recieved my money back.