Pep Boys Auto Parts & Service

My name is Kevin Thomas it seems like every time I go to this store on liberty rd my van is hijacked and prolonged to get the work done. I Had new brakes, rotor, calibers, Front alignment, new tires put on front new tires pressure file stems, in March of 2015 now I am back again. I Would appreciate faster and nicer service. I am a small business owner and have been severely in convinced by the amount of time they have kept my vehicle.

I came into the 8635 liberty rd location and as soon as i walked in the store your associate Travis woody was yelling at another staff about closing down a register in a very rude and loud tone. He than turn to the customers that he was ringing you up in front of me and asked the customer did he have a job the guy said no so he asked the guy did the girl that he was with work, the guy said of course she do. He than said I feel like a man shouldn’t be living with a woman if he doesn’t work. The female customer spoke up and said how do you know we live together. Mr woody said because I said you do. Mr Woody also asked the young man did he have a criminal background. Mr Woody finally turned his attention towards me and I told him I was there to get 2 tires mounted on my car we went thru a list of things I needed and when I question him about something that I didn’t understand he said (Declined) … I told him I didn’t declined anything I’m asking you to explain to me what your suggestion. He than told me that he doesn’t talk customers into anything that they don’t want… I mention to him again that I didn’t declined anything I’m asking you to explain to me what is it that I need… he than called another associate over to help him, when the other associate got to the computer he earse everything that was on the screen. He started putting my information in computer again and after a couple of min he than yelled across the room to the associate that came to help him that I’m not doing this ticket you can have it and walked off… The associate came over and I explain to him what I needed and my ticket was wrote in five minutes he even explain to me what I was asking Mr Woody to explain to me… I will never return back to this I came into the 8635 liberty rd location and as soon as i walked in the store your associate Travis woody was yelling at another staff about closing down the Register. He than turn to the customer that he was ringing you up in front of me and asked the customer did he have a job the guy said no so he asked the guy did the girl that he was with work the guy said of course she do. He than said I feel like a man shouldn’t be living with a woman if he doesn’t work. The female customer spoke up and said how do you know we live together. Mr woody said because I said you do. Mr Woody finally turned his attention towards me and I told him I was there to get 2 tires mounted on my car we went thru a list if things I needed and when I question him about something that I didn’t understand he said (Declined) … I told him I didn’t declined anything I’m asking you to explain to me what your suggestion. He than told me that he doesn’t talk customers into anything that they don’t want… I mention to him again that I didn’t declined anything I’m asking you to explain to me what is it that I need… he than ca lled another associate over to help him when the other associate got to the computer then earse everything that was on the screen. He than yelled across the room to the associate that came to help him that she is not doing my ticket and that he can have it and walked off… The associate Troy came over and I explain to him what I needed and my ticket was wrote in five minutes he even explain to me what I was asking Mr Woody to explain to me… I will never return back to this pep boys or any other one because I know I’m not the only one that he has treated like this … I felt very disrespected by his action towards me… Mr. Woody he was not only treating me like that he was also treating his coworkers rudely.

My dad had taken me to Pepboys for the first time last summer. He’d just passed on to me his 2004 Lexus as my graduation gift. That day he made me promise to keep the car serviced and suggested I go to Pepboys where he’s always trusted the service. My first experience had me nervous my dad stood behind me stone face and let me talk to the guy. At that point I’d heard all the stories about women being taken advantage of and had my guards up full. To the contrary the guy, I think his name was Tony or maybe Tray sorry I’m bad with names, brought me to ease as he explained everything so clear. He got it done and I thought I’d learned a thing or two myself. How nervous I’d been that day couldn’t compare to the fear I felt a few days ago.
Staying true to my dad I scheduled an appointment to get my oil changed before I left for school. So I showed up at seven thirty for my eight o’clock appointment. I’d even called ahead to be sure I hadn’t scheduled for too late. When I walked through the door I noticed a difference so I walked back outside to look at the building again and yes there was definitely something different here. «Maybe this isn’t the same Pepboys, maybe there’s another one on liberty rd» I thought, truly believing I’d made a mistake. So I called dad and he confirmed that I was at right place. It surely looks ten times different from last year.
So I go back in and walk through to where the service center was only to find a waiting room. Nice I might add, just like a dealership. So I come back out and look around but there is no one here, it’s eerie at the least. So I wait and I wait it’s now quarter to eight and I’m beginning to worry that I might not be getting my oil changed. Another customer walked in and went back toward the parts and he had better luck than me because he came back within minutes with a new battery and something else and was on his way. I figured maybe I should go back there to get checked in. Went there stood and waited and no one is in sight. At this point I’m getting frustrated because the guy Brian I had spoken to assured me someone would be here. I returned to the front where there were now other people standing around waiting to be helped.
Suddenly I hear someone yell Darryl at the top of their lungs. In seconds a dark bald guy came out from a isle. He looked as if he’d just finished fighting, his shirt was hanging out and I didn’t see a name tag. He asked if everyone were being helped then disappeared through the waiting room although most of us hadn’t. Eight o’clock came and went and I was still waiting. All I could think was this was much different from the last time. As soon as the thought crossed my mind a guy came through the front door it looked like Tray or whoever but I couldn’t really tell. He held up a finger to me and I thought he recognized me which was a relief. Then in came the dark bald guy again who at this point I’m not liking his vibe. He begins yelling at the guy, who’s name I still didn’t catch, «clock out! Go home yo!» All I could think was really that’s professional The guy puts his hands up in the air as if to surrender and started walking towards the door. Then the dark bald guy does the scariest thing and that was my que it looked like it was about to be a fight and I didn’t want to be in the middle of it. On the way to my car I noticed they had made it outside and the bald guy was rushing across the parking lot as if he was going to hurt someone. After that I think I’ll try another Pepboys, Randallstown is crazy. Great place to catch a fight but the last place I’ll make my next appointment.

The employee, Troy, and the customer service manager, Clifford, warmly greeted me when I walked in @ the Randallstown store and got me the right light bulb for my car. They really took care of me. I will definitely be coming back for future services. I really appreciate their help.

I had a flat tire I needed repaired. After I entered the store, no-​one acknowledged me after a few mins. I waited in front of 2 leisurely talking employees before asking for assistance. The 1 employee took me to a waiting area & said he’d take care of my tire & showed me the bolt that was lodged in there. After waiting 1hr 15 mins, I approached the man who said he’d take care of my tire. He fled away from me, so I couldn’t even ask what took so long. I stood in a very slow line to check out. I’ll try another place next time.

I woke up this morning and realized I had a flat tire so off to pepboys I was towed. At first sight this location looked very big but come to find out the inside is separated between a service repair area and general area for products. The general area is plentiful with a variety of things that anyone would need for their car. Now the car repair area is small and very cramped with some employees who don’t appear to be the most professional. When I got the print out it said the cost for one tire and repair would cost $ 503 an I said «hell no! That can’t be right» nearly had a heart attack but the guy reprinted the cost to $ 113. The guy then stated we could work a deal giving me a discount. I thought great I like discounts! He offered to do it for $ 75 and I accepted. 25 minutes later my car is done and he requested I pay in cash as this was «his» deal and discount… so I went to an ATM pulled the cash and gave it to the mechanic outside. It was a bit shady than what I’m used to but I only paid $ 75 so it wasn’t all bad. Would I return? Hmm not if Firestone is open.

They are close to my house and offer everything for my automotive needs. With this being early winter I have to be ready.
They also offer great prices:) and that’s a must!

They advertise quality dealer maintenance that won’t take up your quality time. Hahaha
This place is absolutely awful. Scheduled a appointment for 8:00 am for a express oil change and tire rotation after reading the good reviews and seeing that they had a deal when you set up your appointment online. Tracking number 742 093 620.
Little did I know that no one shows up until after 8:30. So by 8:50 I finally got seen. I should have left way before that but shame on me. Then they didn’t have any of the info from when I made the appointment so had to give them all my vehicle info again. The manager Alvin only gave me two options the mobile 1 synthetic and the penzoil platinum oil changes included a free tire rotation but neglected to tell me that all the oil changes have a free rotation.
For the price 69.99 you would expect fast service. I expected to be out by 9 and they didn’t even get my vehicle back until 9:15. I will not be back.

Based on my experience this morning, I was ready to rate this store a 2. Based on my experience this evening and compared to the Pep Boys on Joppa road, I raised my rating to a 4. This morning, the guy that rung me up was kinda slow. He was even having a conversation with another employee about how tired he was. He also didn’t hesitate to let me carry 2 rotors, pads, 3 hardware boxes, and a bottle of brake quite from the back to the front on my own. It was quite a balancing act, and rotors are pretty heavy. Like all terrible diy mechanics, I ordered extra parts, so I had returns this evening. I tried returning to the store on Joppa road, but Steve told me you couldn’t return items to another store. He directed me back to the Liberty road store. Sounds fishy, so I currently have an email in to Pep Boys customer service to clarify that policy. Anyway, Devon helped me out this evening. After a long day of working on my car, I was tired. I was also a little ticked off based on my Joppa road experience. Devon was quick and friendly. I was in and out in less than 5 minutes.
Having said all of this, there are a few things about this store that are not so great. Both times I walked in, the cash registers up front were a ghost town. I had to wait a few minutes before someone came to help me. Also, the the cash register area is pretty messy. I guess it must be returns that need to be re-​stocked? Another review mentioned how organized the store is. That certainly is not what I experienced. Also, the trash can in the parking lot was stacked about 18 in above the rim. Overall, the store just seemed kind of messy. Maybe I hit them on a bad day. I would go back to this store. It was a lot better than waiting on the yahoos at advanced auto. Remember, my overall rating is 4. Yeah, there were some negatives, but it wasn’t that bad.

I went there because of the reviews. They were on point. That Pep Boys will stay in business for a long time. They understand a successful business depends on repeat customers and not one time only customers.

The staff here was very knowledgeable and willing to assist in answering all my questions and concerns. The manager David Lewis was very attentive and made me feel comfortable with my vehicle in the hands of his staff. I will certainly be a return customer and whenever someone needs a repair done or a part I will refer them to Pep Boys on Liberty Rd in Randallstown. Great group of guys on the staff awesome store.

The staff welcomed me when I stepped in the door and the place is immense. A mini warehouse of car accessories, cleaning products, gidjets, gadgets, and a car servicing station on the opposite side of the building. I’ve only been to this location once and I will return in the future. It is very organized, clean and fully stocked. Pep Boys has weekly deals, so, if you keep interest in things like this keep a look out. Car wax, sun visors, batteries, fuses, light bulbs, colored customizing lights, windshield wipers, etc… I loved the matching sets of Tinkerbell and Mickey Mouse steering wheel cases, trash bags, floor mats and seat covers. The kid in me got excited, but I couldn’t look at those patterns long term because my car is stupid about seat covers! Their is a service desk in the back with helpful employees willing to answer any questions, I’ll be back when I’m ready to customize my car.
For whatever odd reason Pep Boys does have a free Wi-​Fi setup, cool for me considering I us AT&T. AND they have a rewards card out now, SO GO GET YOURS TODAY!

It was funny to meet a young woman who knew exactly were to tell a man to go in a parts store. I would honestly return to this location (Savings Dependent) just because of how direct & kind she was.