Head To Toe Wellness

Like others have said, it’s too bad you can’t choose 0 stars.
There are several things are wrong here…
1 — She adjusted me without reviewing my MRI.
2 — Seriously the worst two adjustments I’ve ever had (and I’ve been going to a chiropractor for over 20 years)
3 — She grossly over charged me, didn’t report how much she actually charged me to my insurance, AND didn’t submit all the visits to my insurance. She owes me over $ 130 and refuses to refund my money. (I’m filling a claim against her with my insurance company today).
4 — She was late for every appointment. One appointment she was a complete no show.
5 — Like others have said, she is too pushy, too hardcore on her sales tactics, it’s a complete turn off.
6 — The office is environment is dirty and unprofessional.
7 — I question her actual medical knowledge. Did you know that you can repair an herniated disk by drinking lots of water? …yeah she ACTUALLY spoke those words to me… I looked around the room to see if I was being Punk’d…
I was hoping to find a chiropractor that was convenient to my office. Instead I will stick with my regular guy in Foothill Ranch.

Divulging the secrets:
Now that my significant other has finally left this place, I can disclose some of the not-​so-​nice details about this business.
One thing that particularly bothered me was that they coerce you to buy multiple unnecessary treatments (insider secret), along with cross selling what you really don’t need. The environment is not as clean and sanitary as you think. Even worse, they have started hiring unlicensed and inexperienced therapists. How about a $ 50 cancellation fee for a $ 29 massage appointment? Is there even one good reason to go to this place?

I give the staff 5 stars! They are kind and very friendly.
I give 0 – 1 stars for my experience over the course of a month with this facility. I have over 4 years of clinical experience and am no stranger to healthcare or medical billing, and this place was questionable from the start. I did have better range of motion and pain relief after adjustments, but there is a chiropractors office two offices down that can provide the same service with less aggressive sales tactics that make me feel taken advantage of.
1. Right from the start Dr. Poon will try to sell you anything she has in her office. $ 100 back brace, $ 60
Vitamins, etc.
2. My treatment plan consisted of 3 sessions a week, indefinitely. At the start, this made sense since I figured we had to correct a lot of issues. But I looked up peer reviewed articles on chiropractors and learned 3x a week for extended periods of time was not going to help
Me that much more. Then I asked when I could
Just come in every once in a while, I got pushed to schedule 3x a week agin
3. I asked for a copy of my x Ray that I am legally entitled to… Still don’t have it
4. Dr. Poon claimed to verify my insurance and that my insurance only covered ²⁄₄ x Rays. She tried to get me to pay for my x Rays up front and not try to send it to insurance since «insurance probably won’t cover it.» WRONG. My sister has a bone mutation and requires frequent imaging, so our insurance is specifically Picked out to cover ALL radiology. Check your insurance before taking her word for it.
The straw that broke the camels back: I bought massage certificates for $ 30. Massages are full and you have to book 2 – 3 weeks in advanced, which doesn’t work well with a hectic schedule
Such as mine. They claim I signed a document stating I understood a $ 50 cancellation fee. I called the morning of my massage to cancel, but got no voicemail or way to communicate with the staff. (I was in a hospital for my grandma and couldn’t be on my phone often). They called
Me back telling me I had to pay fifty dollars when my massage was only $ 30! I understand the therapists are contracted and need to get paid, but I never even signed the form or was informed about this policy. Additionally, why would my cancellation be more than the massage? I have 3 massages left with Head 2 Toe but I’m so
Upset with this facility that I would rather lose a hundred dollars than go back. You can bet I called kaiser AND looked up her California license after my experience here… www​.chiro​.ca​.gov/​c​o​n​s​u​m​e​r​s​/​l​i​c​_​l​o​o​k​u​p​.​shtml
I like the staff a lot. They kept me company once while Dr. poon was half an hour late. Going here felt like I was being sold to, not being healed.

My mom bought 12 massages for the price of 29 (regular price is 59). I used one of her gift certificates today for a one hour full-​body massage.
Compared to massage envy, this place was alright. It was less relaxing because the atmosphere seemed more like a chiropractors office.
There was no quiet lounge area separate from those receiving chiropractic therapy. The massage room was a single separate room, but I could hear people taking and someone vacuuming the floor outside.
The front desk and my massage therapist were really nice. The front desk let me fill out my paperwork after my massage since I was a few minutes late. My therapist was experienced, worked 14 years in therapy and was able to detect my knots.
An hour seemed short, I feel it was an okay massage, but not exactly comprehensive, nor did it hit the spot. I would come here if you need a quick massage and don’t really care about atmosphere.

Oh my gosh I wish there was a NO stars option. If you are looking for the used car sales pitch of chiropractors, go here! If you have any experience with chiros, you know that there are some who give all chiropractors a bad name by individually charging you for everything, making a long, drawn out plan of care (how do you know I will need 80 visits over the course of the next 18 months, and you want me to pay you $ 12,000 upfront???) what if you are not an effective chiropractor for me? What if I experience ill-​effects from your method of adjustment? then I am just out the money? Dr. Poon is all about selling supplements, requires x-​rays on the first visit to the tune of a couple hundred dollars, and then talks down to you the whole time, as though nobody else in the world knows a single thing about chiropractic… and nutrition? I wasted money on someone who didn’t listen to me, told me I had poor range of motion in several areas and I am an athlete with excellent range of motion as confirmed by several other chiropractors and sports med docs through the years. If you are new to chiropractic, please, please, trust me… not all chiropractors are like this! Some actually want to heal you and can do so in a short amount of time, and then you just have to visit them once in a while. Not pleased with the person who recommended me to her in the first place. Ugh. Please, save your time. There are not really any good chiros in RSM, Many to choose from in Mission Viejo… do your research, friends. you won’t be sorry. If this Dr. actually believes the things she is telling folks, it might be time to re-​evaluate her methods. They have become unscrupulous.

So I found the Groupon for the massage here, called the office and made the appointment. Figured $ 29 for a massage would be a decent deal being so close.
I showed up on the day of the appointment and there was a mistake in the office which resulted in me waiting 2 weeks to come back in to get that done.
The Massage… was alright. I informed her of some spots on my back that were in need of some rubbing, but after the first pass, she went on to my arms and never back to the issue areas.
I saw Dr. Poon for a consult too, which was nice being that I was there already. She asked a lot of questions, and seemed like everything I answered resulted in a «hmm…thats not good.» She asked me to stretch, then would say after each one, I could be able to move much farther (without warm up).
After the consult, she insisted on coming 3 times a week for 30 visited (@$ 30 a co-​pay) for treatment.
I got the feeling that this was more of a sales approach than a doctor who is concerned about the treatment. I heard about her infomercial that she was working on too. I’m more into doctors that want to correct the issue, and not have some long, drawn out plan that requires devices, multiple treatments for something that is not a huge issue, or could be fixed in a visit.