Enterprise Rent-A-Car

Easy to work with. We had a good experience with them.

An average rental car company and office. Meets my expectations, but that’s about it.

I was having car issues and the auto repair shop was giving me the run around. Thankfully they are located in the same plaza. I was able to get a car rental quickly!!! Thank you very much Enterprise I was able to pick my kids up from school on time!!!

This location is so clean, and so are their cars. I was previously at a different location when I received my rental car, which was full of dog hair and dog smell. After two days of driving it, I called this location and they had me in and out in a beautiful clean SUV in minuets! I’ll definitely be coming back to this location if I ever need another rental.

The reason someone has a good experience or a bad one is 100% due to the employees & Mark is best of the best! We have rented a car many times from the RSM location and we will not go anywhere else because of Mark. We had a complicated situation and he handled it so professionally he has made us even more loyal then we were before. Ask for Mark and you’ll be in great hands!

I’ve never had a bad experience renting with Enterprise. I always go through Costco, so I get a pretty sweet deal. The staff is consistently courteous and professional.

2 stars — but before we get into that, I’ll say first that Dustin is awesome — and if you have a chance START with talking with him. It could save your entire experience. It gave enterprise that extra star.
Now onto the 2 stars: Their cars are dirty. The one they tried to give me literally had the bumper hanging off. It made a loud «popping» noise through the speakers every 5 minutes — regardless of whether the radio was on…
But I was told «that’s the only one we have».
Suddenly, a M. Night Shyamalan twist: because my car was booked through Ford (my regular car was in the shop), I was apparently required to get a Ford rental.
«Oh, we shouldn’t have even given you that! Ford won’t pay for a non-​Ford rental.»
So now the crappy car they gave me, the «only one on the lot», they couldn’t even give me. Luckily they’re open for 3 hours on Saturday — just how I wanted to spend my weekend.
The story ends with Dustin helping, looking for Ford’s at any enterprise within an hour drive, and there still being none in stock. It ends with me getting a non-​Ford — the dealership manager paying it out-​of-​pocket and saving the day.
Nice job Enterprise (so obviously sarcastically).

Two problems: First, their cars are not clean and in good operating condition. Second, they will try to upsell you on expensive insurance, telling you it’s required by law. If you pay for your car rental with a major credit card, chances are your credit card covers your insurance. Also, if your car insurance policy covers a rental car while your vehicle is being repaired, you probably have the same level of insurance coverage when you are driving the rental car (check your policy, of course, to be sure). When Enterprise knows your insurance company is paying the bill, it’s unethical for them, in my opinion, to be pushing the extra, unneeded insurance coverage at over $ 20 per day.

I had a great experience with this company. I had a rental car for a week and they made it easy and hassle free! After speaking to my insurance company, they called me not ten minutes later asking me when I would need my car and going over the options and details. Ten minutes later! That really made me feel reassured and taken care of. I will definitely come back to them if I need another rental!

Go see Mark and Colton at Enterprise. These two employees of Enterprise exemplify customer service and true customer user experience. Always good to keep our purchases in RSM… Happy there are here to help

I always rent from the Rancho Santa Margarita office and over the years it does not matter who is working there the customer service is always the same, outstanding. The staff is always very professional and courteous. Thank you to all of them who have worked with me these past few years.

I could go into the long back story of how I ended up here but I’ll go ahead and skip that because it isn’t pertinent to this review. What is pertinent is the customer service with a smile, provided by Mackenzie. She was pretty darn cute, but that isn’t why she gets a good review. She gets a good review because she was very polite, helpful, and genuine. I would recommend this site to anyone that could use a rental car.

Friendly, professional and super helpful! They went the extra mile for customer service! Zach, Mackenzie, the entire team! Highly recommend!

And again, another review for this awful place… I swear I never have an easy, smooth transaction with this company. They always seem to come up with bogus charges. I have rented 4 cars from Enterprise each and every time something new pops up. Unfortunately, I use them because of convenience and they are within walking distance of my body repair shop. The customer service is awfully poor, if a customer is upset they hang up on you, nothing has changed 2 years later. They don’t deal with problems head on. The customer service has been the same for years and it’s awful. I had a friend employed by this company and he quit because he didn’t like their business ethic, he felt they were criminals trying to snag a dollar anywhere they could. He got tired of taking advantage of people he claimed. This time it was 100 $ refundable deposit just to rent the car. They said it’s because I went through insurance, but the 3 other times I used it, they didn’t once put 100 $ refundable charge on my card. The CSR claimed «We’ve always done it this way, it’s in case there’s damages or gas issues»…Wait a minute, always? No this is first I’ve heard of it. Normally I’m responsible for damages, I’m responsible for gas. If this has been a thing since inception why is it that I am hearing this the first time on my 4^th visit? And why was my card being charged without my knowledge? I believe that’s against the law. Simply awful customer service is your answer, swine.
WOW, let me update yet again 4 days later. After all this the RSM location refused to rent me a car, so I went to Lake Forest… The transaction went smooth and I’ve had the car 4 days and then today I was pulled over by police for what I assumed as no reason, turns out the damn tags on the car expired in JULY, I rented the car August 3^rd… After sitting on hold for over an hour, I am nowhere near getting a replacement car. Car cannot be driven and Enterprise has to tow it. They wanted me to drive to John Wayne if I wanted another tonight, what a joke. NEVER RENTING FROM THESE CLOWNS EVER AGAIN! I should be driving a rented LAMBO for all the crap Enterprise has put me through this week, I think I’ve been on hold for a total of four hours throughout the day…

Busy location here. Staff is real nice and they’ll pick you up if you’re stranded somewhere. Just make sure the price is set in stone… because Hertz???

This review is long overdue. We rented 2 cars in the holiday season of 2014 which is a very hectic time for car renters. Our experience at Enterprise in the Antonio Parkway location was excellent. Megan was extremely helpful. She never stopped looking until we got a car to drive. She went the extra mile in accommodating our request. I highly recommend Megan. She is a very effective representative of Enterprise.

I frequently use Enterprise for our car rentals and they are always very professional and willing to go the extra mile to give you great customer service.
I would definitely recommend Enterprise if you need to rent a car!

This place is not as bad as you would expect considering some of the earlier reviews. I was forced to rent a car for 3 weeks while getting a new transmission. Enterprise’s prices were exactly as quoted and no up-​sell for additional charges. The customer service was fine, the location convenient for us suburban RSM folks and I had no issues except for the fact that the car’s upholstery looked like someone must have lost their damage deposit — it was steam cleaned but was terribly stained throughout. If I needed to rent again, I’d definitely come back here!

I have rented a car from here twice in the past year while my Honda was being repainted, and again this week while replacing my cracked engine block. Since the dealership doesn’t provide loaner cars, even for recalls, I have no choice in renting a car and hoping Honda reimburses me.
The first time I reserved a car on the phone and it was very pleasant and easy. This time I reserved online at midnight the night before, again super easy. I showed up 20 minutes early and they told me I’d have to wait around because the car I reserved wasn’t ready, was told if I wanted to leave now, I could upgrade to a new Carolla for $ 5 more a day. I told Jeff I didn’t really care and I would just wait. He said you know, we will just give you a free upgrade and get you out of here. Great!
The car was awesome. USB and AUX jack. The aux jack wasn’t even needed since I could sync my phone using Bluetooth and listen to my music, make phone calls, shoot-​even talk to text (which I didn’t use) The tires were cheap, but that’s to be expected on a rental. I laughed while taking corners and the tires would squeal like I was some sort of mad woman!
Both times renting the tank wasn’t full, a little over half full… Which is fine, I guess… at least it wasn’t empty. Dropping off was a breeze, in and out in 5 minutes. Hopefully my car doesn’t have any more issues so I won’t be needing a rental anytime soon, but if it does at least I know I will be well taken care of here!

Excellent service. When both picking up and dropping off, I was in and out extremely quickly. The guys working were very nice as well– even remembered my name after returning my 4-​day rental car. I was given a Toyota Camry, which I fell completely in love with. I wish I had been told how to use all of the fancy features when I got it from them, but I’m sure the guys would have told me if I had asked… I was just a little starstruck to be driving a car newer than 2005 I guess.
Also, this addendum after reading numerous 1-​star reviews (I promise I’m not being payed, haha), I think people need to realize how rental car companies/​Enterprise works. No, they are not going to tell you your insurance covers your rental. They are a business. Being a 21-​year-​old college student in OC for the summer with my only family in Michigan (translation = trying my best at this «real world» thing by myself for the first time), I WAS a little taken aback when the representative kept using big words about insurance I didn’t understand. But I did my research prior, and knew I didn’t need insurance, so I just kept declining, even though I had no idea what he was saying. Lesson: do your research, know what you’re getting into.
Secondly, they are not a car dealership. They are not going to necessarily have the exact car you want! I wanted an economy (to save on gas as I took my weekend trip to Modesto), and the smallest they had was a Camry (classification= «full size» car, which was four classifications larger than I wanted). I asked them to reserve something smaller if it came in, but realized booking my car the day before that I might be stuck paying the extra 40ish bucks for the 4 days. Again, know what you’re getting into. You can call around to other local Enterprises/​other rental companies (like I did), but you need to realize that a lot of times it’s take what you get.