T-Mobile

Boo! The manager was falsely advertising the Galaxy S6 and wouldn’t honor the price posted.

Great customer service! Jasmine was very helpful in getting me a new iPhone 6. Payments way less then Verizon. Happy to be part of T-​Mobile

It’s so disappointing to me that this is the closest location to me. I continue to go back in the hopes that the service will change, but no luck. I finally decided to write a review today after giving it a finally shot.
I visited on Friday in the hopes of paying my bill. A simple transaction. After waiting for 3 – 5 minutes, an employee finally approached me and asked what I needed. I told her and she wrote my name on the waiting list and told me they’d be with me shortly. Nope. After waiting a few minutes, and surveying the store (4 employees, two with costumes, the other two standing at computers), I approached the employee who had written down my name and asked how long she thought the wait would be and where I was on the list. She said I was behind one person and that it would be a few minutes. This seemed to vague, so I asked how many people are being helped right now. She then clarified I was actually behind 4 people, two of which were currently being helped. All four where new phone purchases, which is at least a half hour transaction and the two being helped where still picking out phones. So, my few minutes would be at least an hour. I then left.
This is always the case for me at this location. The staff is rude, they don’t clarify what’s going on and are never willing to pull up to a register and take a quick payment for an existing member. Sad. The sale always takes priority.

By far the best customer Service Representative I have had in awhile. Not only was DeNique very professional but gave exceptional customer service. I did not mind the wait because I left with all my needs taken care of and another great reason I am a happy T-​Mobile customer. If you are interested in T-​Mobile or just stopping in for regular service he is the to go to guy. Thank you DeNique for your amazing service I will be returning.

This location is always very helpful… on Christmas eve literally as all the stores were closing I needed to buy a iPhone for my brother… I called and they actually let me on after they closed and let me get the phone. no complaints

I just set up my account today. Jazmine totally hooked me up with my account my phone, a screen protector and a case.
Ask her to toss her phone. She will totally do it to prove the durability of the case and screen protector. I was sold.
Great service. Thanks Jasmine!!!

Victor was amazing and very knowledgeable. I originally went to the t mobile located at the colonies in upland and the sales guy I felt knew absolutely nothing about the phone I wanted. I walked out of there fast and watched a YouTube video about the phone I wanted. I figured I’d give another sales person the opportunity to make some money before ordering online.
That’s when I went to this location and Victor knew more than what I had researched. He was very friendly, informative, efficient and patient. I would definitely go back to this location for all my needs

DeNique was SOOOOOO HELPFUL when you in this store ask for him. Junaid and Eli were also helpful, funny and entertaining.

If I could give negative stars I most definitely would!!! This place has the worst customer service and management. Almost terminated my contract due to this location!!! Avoid this location at all cost!!!

Amazing experience !!! I would never take my business anywhere else. This store rocks and T-​Mobile rocks !!!

Came in here to open 2 extra lines with my wife. Cindy who greeted us with a smile walked up to us and right off the bat started helping us out. Even told us about the family plan and we happened to save and extra 30 bucks. Me and my boy walked out with brand new iPhone 6s Plus and we walked out extremely happy!!! Who ever are the managers that run this business should keep an eye out for your employee Cindy she is extremely awesome!!!

Love this store everyone is always polite and HELPFUL. They also have many devices and accessories on display and they all work properly.

I really like the associates at this location! They are super fun and really helped me out! I would gladly drive out of my way to be helped by anyone here

Awesome store! Super helpful and knowledgable. Highly recommended for all of your needs.

Switched to t mobile a few months ago and have had nothing but problems with getting our reimbursement to pay off our old carrier. The program doesn’t work anything like we were told in the store. Traded in our old phones and did everything we were told to do. The representative in the store even pulled up our info from our old carrier and everything, told us no problem, balance would be paid in full by t mobile. Balance owed to old carrier is $ 1100 and t mobile only gave us $ 276, now we’re stuck owing the balance. The whole thing is very misleading. Had we known we never would have switched. Anyone else have the same problem?

If I could give this store a negative, I would. I am currently on the phone with the collections department because Ryan didn’t properly cancel our plan when I called him a mere 18 hours after signing the agreement. I canceled our plan, or so I was told. Now, I am told that I must pay a $ 200 payment for his mistake. This is absolutely bull crap.

I will never come to this tmobile again, I was in here for an hour and they took people before me and was just unprofessional, worst experience in my life. It should be shut down if that’s how it’s going to be ran, it gives tmobile a bad name, people should never come to this store at all. I would give this store zero stars but you have to give at least 1.

If I could give this location a –5 stars I would! If you can avoid it at all costs, don’t patronize this T-​Mobile location. Worst experience ever. Associates are very rude unprofessional and disrespectful to paying customers. Will never go back to this location again!

Made multiple trips, we’re told two different things about using ‘jump’. Saying, yes I am able to use it, and, no image not able to use it. Both trips, involved a heavy traffic flow of customers, so my experiences felt rushed. During my first visit, the customer service rep, told me he was going to speed through my service, because he had an Angel’s game to attend to, which is apparently more important than my satisfaction.

Dont buy from TRAVIS!!!
Customer service here is terrible associate argued with me that my phone bill was over 200 dollars (Sir it’s been 200 for the last 6 months) After calling my girl and wasting her 20 minutes to confirm only to find out he was looking at a completely different account. Worst part is 3 days later my phones off from having not paid a payment!!! Wtf??? Call and ask for help! They want me to drive back down there??? Oh god this place is pathetic. Try Verizon across the street