Stanley Steemer of Rancho Cucamonga, CA

Callled stanley steemer, they were supposed to clean my rugs and furniture, and they did a terrible job, charged me $ 740 dollars, had to call them back, they didnt want to redo it, but did, and still did a half ass job, do not go with stanley steemer i promise you there a rip off, they tell you all this crap what thell do and, when it dries, its still dirty my carpets are a few years old, rhey say our machines are very powerful and all that riff raff, dont make the same mistake i did, there lazy, say what they do, but they con you into believing it, never again ‚!, go with someone else dont let them screw you like they did me!!!

So far, Beverly Maxie (Customer Service Rep in Accounts Receivable) has been a gem. I had so many questions about so many things like logistics, water based solvent MSDS, water source, etc. I was happy with the quote and can’t wait to schedule. I really hope the rest of the staff is as courteous, helpful, and respectful as respectful as Beverly. Sincerely, Martha

If I could rate Stanley Steemer with zero stars, I would! I set up the appointment over 2 weeks in advance. I had scheduled a time from from 8a-​10a. When no one had shown at my door at 10a I called the 800 # (did not have the phone # for the exact location who was being dispatched to my home nor was it ever given to me at the time of making the appointment. I was only told the technician would be coming from the Rancho Cucamonga location) I told the person on the phone that no one had showed yet and was requesting an ETA. When she called the Rancho Cucamonga store, I was told that their system was down and they would send a technician out right away and would be there in apps 30 minutes. I then asked «why did I not get a courtesy call?» The women on the phone said «well you’re talking to me now». I couldn’t believe her response. I asked to speak to the contact at the Rancho Cucamonga store, the dispatcher said she did not know the number but had the extension number and transferred me. That gentlemen at first said it was not true that the system was down and then the next thing I hear is that it was down. I was told there was no way of contacting me because the system was down but yet the 800 # dispatch had all my information. If the system was down, as a courtesy they should have called all the customers scheduled for that morning. I know if they tried hard enough or cared at all to make an effort, they could have gotten all the customers information scheduled for that day and given them that courtesy call. Basically they screwed up and had no intention of admitting it, no intention of apologizing for it, and no intention of making it better by offering a discountI I DO NOT understand how a company has no regard to their customers satisfaction. I told them to cancel the job and 30 minutes later, who comes knocking on my door… the Stanley Steamer technician! I didn’t answer the door so he calls me. The Rancho Cucamonga office didn’t even call their own technician to cancel coming out to my home. What a complete mess the administration side of Stanley Steemer is. I will NEVER hire Stanley Steemer again! What a waste of my time!!!

After a long week of looking for someone too come clean our carpet i came across Stanley Steemers. They met all the requirements I was looking for, we wanted someone out the same day, wanted them to have good reviews on Unilocal,and most importantly be affordable.
Called them up around 10am and they said they can have someone out by noon YES… Around 11:40 I get a courtesy phone call from Gabriel to advice that he’ll be at my house by 12 that’s awesome. Sure enough 11:59 he’s at my door. Really really really nice guy, very friendly and knowledgeable. He went through all the details of what he’s was to be doing. Very professional.
Halfway through I get a knock on my door and it’s another employee for SS (I forgot his name). He also was very polite and said he was here to check on Gabriel just in case he needs help moving furniture around and to ensure that Gabriel is meeting our expectations. That’s awesome, they have quality control which means they stand behind there work.
2 hours later Gabriel was done, he made sure he didn’t leave a mess behind he thanked us for our business and was on his way.
My wife and I were very very pleased with the results and would not hesitate to call these guys up again. I have what looks Like brand New carpet in my living room and in my family room. All of that professionalism, the quality control, the quality of work for under one fifty.
I would not hesitate to call these guys up again. Very Very pleased with the results.

I had Stanley Steemer come out to clean my tile and grout in my kitchen and bathrooms yesterday 7÷14÷2015. I could not be more happy. The scheduling was easy and availability was convenient. Pedro and Andres arrived on time and got right to work. They were both very pleasant and professional in the care and service they provided.
I will definitely use their services in the future for all my tile, carpet and wood floor needs. Thank you.

My wife and I chose Stanley Carpet cleaning to have our annual cleaning for our sofa, love seat, and carpeting in two of our closets. They came out yesterday, the day we called them and they did a terrific job! This is the first time we have used Stanley Carpet cleaning and now we don’t plan on using anyone else. Both sofas look a LOT better than they did a year ago right after we had a different company clean them. The two workers, Gabriel and Mario, were both very nice and worked hard while they were here. Yes, they did recommend we purchase both their conditioner and protectant but they were not pushy about it. Because those two items were reasonable we decided to pay a little more to have them put on our sofa and love seat. When they were finished with the job none of the items they worked on felt saturated which pleased us. Still, we left everything to dry overnight, just to be on the safe side. They were also very neat, and took a lot of care not to damage anything in our house, such as bringing the equipment upstairs to do our upstairs closet. They also made sure none of our flooring was wet by the time we left. We would use them for our flooring but it’s mostly laminated flooring and not carpet. Also, the three dispatchers I talked to on the phone related to this job were very friendly and helpful, especially Matt who I just talked to a little while ago. Next year we plan on using Stanley Carpet cleaning again and will ask for both Gabriel and his partner, Mario. Stanley Carpet cleaning I am sure might cost more than SOME other companies but in this case the old saying «you get what you pay for» applies. By the way, be sure to ask for the senior’s discount if you are eligible, as we were.

I could have saved $ 20 and went with another company. But I figured they are professionals and will get the job done. And they did!!! Cleaned up my sofa and ottoman right up. Thank you guys! Just offer better promotions for the riverside area. Other companies are offering better deals for new customers. Anyways thanks!

These guys did a fantastic job! And they were very pleasant to deal with. They did up sell me on a prepaid four time cleaning package but it is a good deal and I did not mind.

Terrible upsell. Quoted $ 450 and the team they sent tried to berate us into a $ 1800 bill once they saw our house. Told them to get lost. Awful experience, would give zero if I could. Do not fall for their ad.

Tim and Saul came out yesterday to clean our carpets that had not been cleaned in 8 years. They were extremely professional, gave us an excellent price on two large rugs we were going to just replace because we didn’t think they were worth cleaning.
They showed up when they said they would, were polite, professional and clean. The wall to wall carpet looks wonderful and the area rugs look like new.
We will definately use them again.
Sandra in Corona

Great service, on time, professional and pleasant. They have cleaned my carpet 4 times now and I only call them.

Cleaned up with the other guys couldn’t. Better price better service will be repeat HAPPY customers!

This location sent out Francisco & Jose yesterday. They were professional, courteous & diligent. I was pleasantly surprised, because I had a bad experience I had last week with another cleaning company. I highly recommend them and will be a return client

First time using Stanley Steemers today and will use them again in the future without hesitation. I used the online reservation system and was amazed not only to be able to get an appointment the same day but so soon. The dispatcher called about 30 minutes after making the appointment letting my know the crew was on its way over from a near by town.
Omar and Alec arrived shortly after the phone call professionally dressed, with a smile and great attitudes. They explained the whole process to me and I showed them the trouble areas I’ve been having with my wife’s dog and they went right to work. They were very cautious and caring to my house and moved furniture as necessary to get the carpet cleaned as much as possible. These guys worked their butt’s off to get it done right.
I’ll be honest, I was hesitant to call a carpet cleaner owning a carpet shampooer of my own but tired of poor results I made the call to the name I’ve seen around for ever Stanley Steemer. Omar and Alec’s work ethic, knowledge of their job, cautious mentality with my house and furniture and great attitude sold me hands down. They did an amazing job and with a smile the whole time.
If your on the fence weather to call in the pro’s or not, do it this company and their employees are top notch

We called Stanley Steemer for the first time on the recommendation of a friend. Today Andy and Gabriel came to clean our carpets. They showed up on time, moved whatever furniture we asked them to, thoroughly explained each step in their cleaning process, and they were both very courteous and professional. They took special care to make sure that their equipment did not cause any damage to our home whatsoever, and were very attention to detail oriented. Whenever possible they even cleaned under the items of furniture that could not be moved, and even cleaned a couple of smaller rugs at our request and didn’t charge us for it! These guys were efficient, and our carpet looks close to new, even though it is 10 years old. We were thoroughly pleased with the service and do highly recommend Stanley Steemer for carpet cleaning, and definitely will use them again in the future. No hidden fees or charges, paid exactly what was quoted, hassle free appointment process, e-​mail and telephone appointment reminders before appointment day – outstanding experience all around!

Today, Omar Maldonado, and Wilson Martinez from Stanley Steemer (in Rancho Cucamonga) came out to our home and cleaned 4 areas inside; (The living room, dining room, stairs, and the upstairs hallway. We are so pleased with the results! Our carpet is 10 years old and we had never had it professionally cleaned. We had previously used a Hoover cleaner which we purchased ourselves. After dogs, kids, etc tracked across it constantly over the years, it was in dire need of a pro cleaning. The before and after difference is incredible! Both Omar and Wilson were very friendly & professional, and worked hard as a team to get the job done! They knew theirs jobs well, which is something rare today, and they really cared about doing a good job! The carpet looks as good as the day we got it! Both my husband and I are just so happy and we will be calling on this team again real soon. If you are looking for a carpet cleaner who not only talks the talk, but walks the walk, call Omar & Wilson at Stanley Steemer! Thanks Guys!

We contacted Stanley Steemer in Rancho Cucamonga to vacuum and wash the carpet in our newly purchased property.
The previous owners owned a cat and we explained that to the associate when he arrived to clean the property. We asked his opinion about car hair removal and he assured us he could remove it.
He spent about an hour and a half to clean and left. The next day when we inspected the property we noticed there was still cat hair all over the carpet in one of the rooms.
We contacted their office, they sent someone to inspect it and after a 30 minute conversation, and two phone calls to their office they returned our money.
We appreciate the fact that they returned our money but we wish they would have inspected the place before turning it over back to us!

No Show! Very Unprofessional!
We had a 4 hour window of 3 – 7 on a Saturday. They called and asked if they could come early but we could not because he had a party to go too. They said they would come later, 7 rolled around and they didn’t show.
So I called them and the operator said someone arbitrarily rescheduled us for Monday. They never bothered to call and let us know. The whole reason i went with them over the other local steam cleaners was because they said they could come on Saturday since i had furniture being delivered on Sunday.
I will never use this company again. Very unprofessional from such a big company. They put us in a bind and they have lost a customer for life. I would not recommend them, infact i will recommend the local steemer, Happy Carpet Care, they came at 8 pm that night, what a life saver!

Our fourth time using Stanley Steemer from this location but first time using the easy online reservation system. Richard and Omar showed up on time and immediately started pre-​spotting the three rooms in question. Our teenage daughter’s room was a mess and these workers made it look new again. They were careful not to damage the freshly painted walls by putting up wall protectors. Top notch work for a fair price. I highly recommend Stanley Steemer, especially from this office.

Hell of a job Art and his crew did on my carpet… ON TIME (real important to me) and quick but made sure the job was done right. I will be back as a long time customer. Thanks guys. J. Young