Pep Boys Auto Service & Tire

This location of Pep Boys is the one preferred by my husband and I. We have been patrons of this location for almost 4 years. I usually schedule an appointment when having my car serviced because they are always busy. Mauricio was very helpful and had his hands full as he swiftly handled many roles both calmly and professionally. I observed him help in-​store customers, take telephone calls and when I left he was working on my car. Usually someone is there helping but today he performed a one man show very well! Mike did a great job on my oil change. Carolyn was missed as she is another hard-​working technician that usually helps my hubby and I, takes time to chat about our car needs and wears many hats too. Thanks all of you at Pep Boys on another job well done! Of course we’ll be back ;)

I’ve been here a few times and really like the place and the staff. They always fit me in quickly (same or next day) and they’ve always stayed close to their time estimates. The inside waiting area is pleasant and there’s also a bench with some shade outside. They’re cheap, and seem pretty honest.

Great customer service, every time I go there they take care of my vehicles right away. I recomend them to all my friends. It’s great experience every time I go there. I have pepboys at my walking distance but I’ll rather drive 4 miles to these guys and get my maintenance done. These people are awesome and best. Keep up the good work.

The staff working at this auto repair shop are super nice especially to Guillermo, Mauricio, and Carolyn and the rest of the staff, they’re friendly and ready to help people, as a customer I brought my BMW to fix my rear break and rear tire and I thought they don’t know on how to fix it but I got surprised when they finish my car it’s like brand new again and I like their waiting area free coffee and I hope with free donut next time, overall nice place to bring your car for repair

HORRIBLE customer service!!! I’m standing here 4^th in line without even an acknowledgement or an «I’ll be right with you.» I have an appointment at 8:30 am. It’s now 8:42 The guy at the cash register is obviously oblivious to any customer service skills whatsoever. He has been helping the same guy for over 30 minutes. Even the customer apologized for the wait, it didn’t even come from the worker. This is not somewhere where they acknowledge appointments even if you make one. Do not come here if you expect service! I waited in line with an appointment and left giving my money to another company! Unfortunate that I had to give up my morning for this.

I love going to this particular Pep Boys because the staff there is so friendly and always do a great job on my vehicles, it’s hard to find mechanics with Integrity style and grace, some people say the police and the fire department are the heroes I say the guys at Pep Boys are.
Thanks, G, Mauricio and staff.

This place is terrible. Came in at 1045 for my 1100 appointment to get new front brake pads. The guy said it would be 30 minutes to diagnose. After an hour and a half, they finally get my truck in the bay for the diagnosis. The guy came back and said I need new front pads and a little shaved off the rotor. Said it would take 1hr 45 min/​2 hours. 3 hours and still waiting now…
So here I am 5 hours and 30 minutes after my 1100 appointment and they still aren’t finished. I can see the mechanics in the bay’s and they are «stroking and joking» the entire time. No consideration for the customer. I’ll never come here again. Terrible customer service and the price was expensive. Simple brake pad change and these guys can’t get it done in a reasonable time. Horrible!!! Stay away!!!

Incredibly slow. Came in for an oil change and was told it would be 90 min. We were fine with that knowing it was a weekend. We went to make sure of the wait time before walking around the area and they added an additional hr to the wait time in less than 5 minutes from when we gave them the keys. We came back 2.5 hrs later and they still hadn’t even pulled the car in to change the oil. This time, they said, «Oh, it won’t be done for another hour.» By the end, we wasted 3.5 hrs just for a quick oil change. Never again.

Omg. didn’t expect the all star Service
The Manager Maruricio… Told me n. charge
Came 2 weeks ago to have front light bulb
Replace well it was a dealer part t h ey didn’t
Have brought part from dealer came to him
They took time put it on No charge
Koodles. .Mauricio your showing Great
Customer Service
Remora Shaw will be back…

Took my sons car in for breaks. Guillermo and team was very helpful and trustworthy! Great fast service.
Thank you Pep Boys!

I’ve had the pleasure to come here a few times for different occasions and I’ve always gotten amazing customer service. For either oil change, brakes, tires, alignment, you name it. They are really helpful and nice people. I find it amazing they work all day and are always willing to stay a little longer to help people. These are the kind of people who make a difference in the world, not matter the job you have it’s all about helping. I highly recommend this location, I cannot name an specific employee because they’ve all been really nice.

All i can say is that these guys bailed me out of a potentially expensive and very disruptive situation with my Z this weekend.
My serpentine belt disintegrated while i was in Fontana and after locating a replacement part at an Oreilly Auto in San Bernardino, i was able to setup an appointment the same day. Got the car towed to them where Mike and Carolyn, took great care of me. My car was up and running within 2 hours and getting a tow back to south orange county was not needed at all.
I am so impressed with the level of customer service they provided me and with how well they accommodated my situation.
Thank you Mike and Carolyn!
Malko

Service was awesome! I called, came in and John fixed the leak in my tire in minutes!!! And had me done in 5 minutes:) i went to another place before and said itd take an hour. they were very friendly. I recommend this place

I had a slow leak tire yesterday & it was packed with customers. Carolyn called another Pep Boys to see if they cld fit me in to get a tire. Unfortunately the other store was just as busy, but that didn’t deter her. She spoke with her Mgr and they got my tire put on in less than 45 min. I will definitely come back to ths Pep Boys on Foothill/​Rochester for tires again! They are awesome!
Thank You Carolyn.

Went in today for an oil change and Guillermo is a man of his word! Great manager, great experience and I will definitely be coming back. Thanks Guillermo and staff!

Update:
Customer service and management were really responsive and apologetic and tried to make it right.
So I changed the 1 star to 4
Crappy service.
If they mess up, don’t expect them to make it right by offering you something as compensation… their excuse was… hey, mistakes happen… we’re human.
No…that’s why you have a computerized inventory system, so a tire that shows in stock actually should be there.
— Made me make a 30 min drive 3 times to finally get the tire.
— Never once called me when they said they would.
— When I asked if they could throw in installing the tire on a loose wheel for all my troubles and lost time, he offered me 10%!!! off… that would be $ 1.50 off… wow, how generous.
I didn’t ask for half off on the tire… all I asked for was installing the tire on a wheel that wasn’t even on the car… would have taken them 10 minutes and not cost them a dime.
The guy at the register said «sure, no problem».
The service advisor actually had the worker pull the wheel off the machine… they already had started taking the old tire off the wheel… unbelievable!!!
They would have had a happy customer by performing this little service… now they got a pissed off ex customer

I first brought in my car on ⁴⁄₂₁. Yesterday (June 30) I finally had enough of the bullshit run around games that was being handled at this place and finally took matters into my own hands.
We contacted Pep Boys earlier in the day because we were promised a full refund around mid may because nothing they did fixed my car. They said that the refund was going to be sent as a check through the mail. Over a month passed and nothing. All I ever got was «oh the manager just stepped out, or call back tomorrow.»
Yesterday the manager says, «Oh I’ll call corporate when I have the time and see the status of the refund. We don’t have a lot of money at the shop, so we’ll more than likely half to split the payment if they approve.»
I’ve come to not trust a word out of anyone’s mouth so i ended up just calling their corporate office. I told them exactly what had happened to my car and how I was treated for nearly 3 months. They were absolutely disgusted at how I was being treated and promised to do something.
We called Pep Boys a little while later and the fucking manager tells us, «oh hey! I called corporate and they approved your refund! Come on down!» Don’t act for a single second that you put in ANY EFFORT for me. I had to wrong all your mistakes, I had to call corporate, I had to fix EVERYTHING that you all did!
Since April, you all RUINED my car. You all continued to destroy it and continued to charge me! I pray to God that this review keeps everyone from bringing their car here because it will get fucked at the end of the day.

Used to go to this place before it was bought out by Pep Boys. They screwed up more than once on my truck with routine work.
Do yourself a favor and go someplace else.
Time and trouble is what they give along with a half-​ass job.

Came to get my oil changed and was told that it should be done within 30−45mins and they will give me a call. So I end up walking around the area, came back after 30 mins but they seemed to be pretty busy. After an hour, they still didn’t contact me nor tell me when will it be done. But two customers before me were done. I end up going up to the front and asked for my car. A guy told me that he will check my status and he left the room and came back like 10mins later and said ‘how can I help you sir?’
I reminded him that he was suppose to check for my car’s status, he then went back and came out immediately and told me that it should be done within 15mins.
Are you serious? It takes appx 1hr 30mins to get my oil changed?
Waited for another 15mins and was told that it should be done another 10mins.
Conclusion,
Took them 2 hours to get it done.

I went in for a check engine light. I was told the cause was misfirings on cylinders 1 — 4, and that I likely needed new plugs. $ 110 for all 4 incl. labor. No problem.
While they are putting the plugs in, they find that one of my ignition coils is completely shot. It’s all burned up and broken. They brought it into the office so I could see it. It absolutely has to be replaced, no question. I can’t even drive the car at this point without it being replaced. How much I ask? $ 200 for one of them, we’ll have it in 15 mins.
I checked later online, and those coils cost $ 50. Now I’m aware that they are going to mark up prices, but $ 50 online to charging me $ 200 is absolutely ridiculous!
They saw that I had an emergency, knew I was in a bind, and they raped my wallet for 4 times the cost of the part I needed.
They got me this time, because I really had no other option at the moment… but I can guarantee that I will never bring business to this facility again, and I will do everything I can to ensure others are warned away.