Macy’s

Went last week with my mom on Friday I think around 4 pm. My mom returned some sunglasses she bought and the girl had such an attitude towards my mom, I honestly don’t know why. By the way she has short black hair.

This review is strictly for the Chanel cosmetic department. I went to buy a Chanel foundation maybe even more but the manager in charge there is this old lady that thinks she’s superior to everyone who shops at her counters and dosnt look like a bag of money I thought it was just me who noticed her giving me dirty looks and my mom mentioned it to me when we left Macy’s. I would suggest going to another Macy’s like Montclair way nicer people at there Chanel counter. I’m considering if this happens again getting her name and calling corporate.

My favorite store, a lot of different brands in the same place. Always a lot of sales, the quality of the merchandise is really good and you can find everything there.

Located at Victoria Garden’s, this has to be one of the nicest Macy’s I have ever been to. This particular Macy’s is unique in which it only sells items for women. There is another Macy’s location here (not too far of a walk) that sells items for men, children and for the home.
On the 2^nd floor, you will find a large selection of dresses. These dresses are for evening wear, bridesmaids, wedding wear, mother of the bride/​groom, and prom style dresses. Some years back when I got married and when my brother got married (separate years), my poor mom had trouble finding the right dress for that special day both times (I like to think my wedding was better because I got married first, j/​k). If only I knew about this Macy’s location with it’s large selection of dresses, I would have brought her here (surprisingly the Macy’s locations closer to our home did not have much of a selection and my brother’s mother in law also had trouble finding a dress for the wedding too, at that time. They both also did not find much at the Nordstrom store locations either).
In this Macy’s store, I was also surprised to see all of the other brands that they carry, as I don’t generally see these brands at the other Macy’s locations. These brands include Coach (handbags are on the 1^st floor), Dior (fragrance, also on the 1^st floor), Vince Camuto and Tahari.
Not that I am a big fan of Macy’s, but I would shop here with my mom and probably would find things that I like here. And if I come here with my husband, he can help carry the bags :) because that is what husbands are for, lol (male Unilocalers, please don’t send me hate messages).

This review is strictly for Veronica at the Sheisado makeup counter! I came in originally to look at the Clinique products and try the BB cream and Veronica came over from Sheisado to help me out. As I was trying it on I noticed it was kind of cakey so I went over to the counter she usually works at and tried the BB cream from Sheisado line. It is AMAZING! She was such a huge help and gave me some free samples of other products which is nice that I can try it out. I have never tried any of those products before so I’m glad I was introduced to them! I ended up getting the BB cream in light and it’s SO nice on your skin! Very hydrating! I will eventually be back for other products!

Very nice tailor with good customer service

Went to Macy’s today and was extremely disappointed at the customer service in the women’s shoe section by a person named Ed. Now I’m 7 months pregnant, I’m not saying that I should get special treatment but it’s not a good idea to be rude to a pregnant woman. He first took a customer ahead of me and then when he was done, he looked at me and said he needed to get something from the back, left the register, went to another register and took another customer. Then when I told another customer service rep what happened his response was «well it’s because this Dept is commission based». Okay, I wasn’t buying shoes but I bought clothes and decided that insoles was the last item I wanted and since the insoles are in the shoes section. Apparently because of that I’m not important. Come on Macy’s! Very very disappointed. I will not be coming here anymore.

Had a not so good experience at the Lancôme counter here. Henna said she had many years of experience in makeup. It didn’t show with what she did to my face. Friendly lady but clearly lacking in new makeup techniques. She laid on super thick eyeliner on my lid. Added super thick eyeliner under my eyes. Plus uneven eyebrows. It was just horrendous. I had to run to Sephora down the way to have them help me avert this crisis before I was an embarrassment at the wedding I have to attend today. I’m a Lancôme fan, which is why I decided to stop by their counter at Macy’s. I figured I might as well get some help with my eyeshadow. Never again.

I went as always to Victoria Gardens Macy’s woman plus section and got the best service from the floor manager, she was amazing!!! I got there just as they were putting a bunch of new dresses out, she was making sure all was going well and then turned her attention to me. I do not wear dresses and really didn’t want to look!!! I wish I would have gotten her name, but did not. She was a tall thin and of color. She was great, followed me to the dressing room and asked if all was going good as I tried the dresses on. She even searched for the right size and it is being delivered today
THE BEST Macy’s SERvice I have ever received

This location is huge and has great selection but I think that is also its downfall– it’s too huge! It’s hard to find someone to help you and when you do it takes a while to get through your purchase, fittings etc. I made an online purchase and wen to pick up in store… Had to was five minutes for assistance and another ten for her to go and get my order. Still good service m, she was helpful and nice but don’t make this a lunch time run!

Had an awesome experience tonight at the MAC counter with mark he helped my friend and I select the right lipsticks that we wanted. Took the time to try them out on us and asked if we needed help with anything else. Thank you again mark for all your help! Will be back again because of your great customer service.

Usually Macy’s is not my favorite place. But Kathleen at the Channel counter really made my buying experience amazing. She was polite and really made it a point to sign me up with a plenty card. Kathleen will be the reason I only come to Macy’s for needs.

I bought my mom a coach purse from here, that purse ended up being a fake purse. Their stuff isn’t org and I wouldn’t recommend buying any name brand products here.

I love shopping especially at Macy’s but my experience today was the worst. I live far but decided to make the drive down to this Macy’s because I wanted to look for a particular outfit for work. I was in the junior department by the Levis Jeans and encountered an extremely rude employee. My cousins and I were talking and enjoying our shopping experience. My cousin suddenly stopped and I asked why and started laughing and the employee by the name of Taylor looked at both of us, gave us a dirty look and said «ok» as she rolled her eyes. It was very rude I didn’t even continue shopping. I purchased two shirts in another department and left the store. I was really disappointed because I know Macy’s is very customer service based and it is unfortunate that they hire people that are rude. I suggest you stay away from Taylor if shopping at Macy’s.

This Macy’s is the only one in the Rancho area so it is very busy during holiday times. There are always sales in every department and they are open longer during busy times like Black Friday (also open at midnight) and during Christmas time. They are a decent sized Macy’s and this one is only one floor but I believe there is another Macy’s inside of Victoria Gardens that houses the other departments (men’s and children, I think?) What I like most about this Macy’s is that they have a decent sized make up department including a Mac Counter. I come here for all my department store needs and if it isn’t here (which is rare) I’ll go to the Montclair location. Parking is plenty and this place is almost always stocked. I’ve experienced great guest service during especially busy times (like Black Friday) but when it is the middle of the week and there’s no rush they cut back on staffing and when there’s more than 3 customers it’s hard to get help in a timely manner. Overall, it’s a good place to shop located in a convenient location.

I recently had one of the best customer service experiences I have ever had at this particular Macy’s! I was doing some shopping online and saw the PERFECT silver shawl/​wrap for a dress I was planning on wearing to a wedding. The info online said that this Macy’s had 4 in stock.
When I went down to the store, I did not see the wrap on the floor. The lady at the counter had said she saw them the other day, but they must have gotten moved. I searched all over the store for them and could not find them. The lady at the customer service booth then called a manager named Miriam to see if she knew where they were. Miriam said that they might be downstairs where they had moved all the shawls and wraps a few days ago. I told her I already looked over there but they did not have the silver one I needed.
Nonetheless, I still went back downstairs to see if I could find it. After searching for another 15 to 20 minutes and with the help of another sales associate, we could not find the silver wrap. I was devastated because the wedding was that evening! The sales associate said that it might somewhere in the storage room, but it would take her a good 20 minutes or more to try to find it. She did NOT seem happy about having to go look for it in the storage room.
Suddenly, Miriam appeared out of nowhere with the beautiful, sparkling silver wrap in her hands. She had obviously spent all that time trying to locate it for me, and then on top of that she took the time to try to find me in the store! For all she knew, I could have left the store by then, but she still took the time to try to find me. I just couldn’t believe it. I feel like she went above and beyond to make sure that I got that specific wrap and I am so VERY grateful to her!

Love Macy’s at Victoria Gardens.
That they have two locations is outstanding IMO.
More choices for everyone.
It’s one of the few places that I purchase clothes at.
Along with having a large selection, owing to the dual stores… their customer service has always been top notch.
Trying to find shirts that fit well is always a pain. (wide shoulders & a small waist) When looking for a shirt with proper French cuffs I must have looked perturbed… A clerk, who’s name I sadly cannot recall, came to my aid… she gathered up a selection to choose from… and away we went. Excellent service and I left with a couple new shirts. That they happened to be on sale was a bonus. Score
Clearly one of my favourite Macy’s stores.

I went into Macy’s not to long ago to have my Make-​Up done at the MAC counter, a make up artist by the name of Alex did my full face of make up, along with matching me to some amazing product. I had such a great experience, she was very friendly and had an awesome sense of humor, she made me feel very comfortable. Not only was the service good but she was very informative about the product and what works best with my type of skin. She also instructed me throughout the make over and I felt comfortable enough to try and replicate it at home myself! I will definitely be coming back here for all future events that require my make up done!

Love this place I get too much stuff all sorts of different stuff from Cologne to shoes, shirts cool place !!

PLEASE DO NOT BUY LARGE ITEMS AND NEVER GET THEIR WARRANTEE.
I bought a mattress that cost over $ 3,000.00 about 5 years ago. It had a 10 year warrantee. The mattress has bulged on the sides and is collapsing. The only person who slept in this bed was my skinny 21 year old son. It was never abused but it literally falling apart — seriously — the sides of the mattress on both sides are collapsing by 2 to 4 inches!
Today — I learned that MACY is declining my request for a warrantee replacement because they said — «The bulging came from someone sitting on the side of the bed». This is unbelievable and it is a very open and defiant attempt to not live up to their warrantee.
If you buy anything more than shorts at Macys, you are throwing your money away. They will never live up to their warrantees and they will not stand by the quality of their goods.