Jared – Galleria of Jewelry

I went in on Monday with my moms cross, the diamond had fallen out and took it in after I got off work. I was greeted immediately and was told the lady would be right with me. Sure enough the lady came and helped me she was super nice and very professional and helpful. She took it in the back to the jeweler and it was a simple and easy fix. Because it was so simple the jeweler popped the diamond right in and I was on my way. I defiantly love this store. I even got my beautiful cross from here. I will continue shopping here when I need stuff. What a great clean and professional store.
I couldn’t be happier with there service.
Keep up the great work :).!

The ladies here are sooo friendly! They know our whole family by our 1^st names. Always very helpful, and giving us the best service anyone can get! This is why my family and I keep coming back!
Thank you ladies for all your help, and great customer service!!!

This location is amazing! They are so helpful and patient while you make decisions. The entire staff makes you feel welcome! Thank you especially to John who is now my jewelry guy!

I love shopping here, I usually come in when they have a Pandora promotion, my friends are always asking me to help them buy a bunch ! Every single time they have helped me so much, and when the size isn’t right, I could always come back for an exchange.
I absolutely love their customer service!

I can’t speak for the whole store, because being a young black man on a bike, I got a couple funky stares coming in. But I’d like to thank my main man John! He not once made me feel like he thought I was going to rob the store, he gave me both his personal and professional opinion on my ring choices. He remembered my name when I came back to the store days later, and the best part was that he helped me work out a decent payment plan on my promise ring. I left the store with a huge dumb smile: D something like that. I’m very satisfied and I’d like to express my gratitude. You did the damn thing John! With your help I’m going to make this a very memorable Mother’s Day for my ol’ lady. Much appreciated. If any one needs any help when It comes to jewelry or financing, go ahead and ask for John. You won’t be disappointed or discriminated against. Trust me I look pretty bummy and he didn’t even flinch letting me check out the rings.

Even knowing my Aunt and Uncle had a bad experience with Jared nearly 15 years ago I thought my experience would be better. Nope.
My sister and I went into this location to order our parents new, engraved wedding bands for their anniversary. They had my mom’s size in stock but my dad’s would have to be ordered and we would have to return for it another day.
When filling out the paperwork for the engraved rings I was given one sheet to fill out and our sales associate copied the information to the page for second ring since they were getting the same engraving. The sheet I filled out was placed with my dad’s ring and the associate’s sheet was placed with my mom’s. We were told they could engrave mom’s ring onsite and to come back at 5pm that same day to pick it up. The sales associate failed to mark an engraving font for my mom’s ring and instead of reaching out to me via my cell phone number that I provided they proceed to engrave with the DEFAULT font which I did not choose and did not want.
At the time I told myself that I should have insisted on doing all the paperwork and should therefore share some of the blame. NO. I filled out everything the sales associate asked me to and trusted that as a paying customer they would fulfill my order to my instruction. They did offer to order a new ring and have it done with the correct font but because we wanted the ring for that weekend and my sister said the default font looked fine we left with that ring. A ring which is perfectly fine and my mom does love it.
We updated the paperwork for my dad’s ring to match the incorrect font they used on mom’s.
My dad’s ring, like I said, was ordered and the receipt copy I have shows a hand-​written Promise Date of 3÷10÷15. Today is that day and, guess what, the ring is not done and they tell me over the phone that their original receipt shows a Promise Date of 3÷18÷15. The polite girl they have answering their phones and talking to the customers could not offer me any other information than «your ring is not here yet» and «I don’t know why the dates are different» which no matter how true does nothing to provide me a solution.
After asking to speak with a manager I was passed to Vicki (sp?) who took my office phone number and called me back after reaching out to whatever the offsite location is. Vicki explained that the ring had not been shipped yet and that even with putting a rush order on it the deliverery would still be closer to the 18^th as the rush orders have upto a 48hour window for notification. I thanked her for her time and promptly logged in here to provide honest feedback.
Seems that even after 15 years their attention to detail and customer service are still piss-​poor. If you are thinking about shopping at Jared, please think again!

Don’t waste your time. Their customer service is horrible!!! I hate coming here. I’m obligated to visit them every 6 months to «inspect» my wife’s ring. Just to cover my butt with the «warranty». However, their customer service has been bad. Wish they acted like this before I spent money here. Adding up what I’ve purchased between my wife’s earrings, pendant, wedding band, engagement ring, and pandora bracelet, it’s over 9K. Yet, they stereotype you if you’re not dressed nice, sales people are short with you. These aren’t sales people, they are cashiers who want to make a quick buck and move on. The tall white guy at the jewelry service section is the worst. When I met the manager I knew why. She’s the worst one of them all! Please, go elsewhere. Somewhere you will be valued and your business will be truly appreciated.

Horrible customer service!
My fiancé got my engagement ring here, and they charged him for an extra warranty he didn’t ask for. When he went to ask for an explanation, they basically told him that he signed the agreement for the warrantee, but they couldn’t show him the warranty agreement because they didn’t have it.
You might be asking, why didn’t he read what he signed? The answer is simple; they did not give him a paper to read over, they verbally asked him if he wanted it or not, so when he said no the sales lady asked him to signed the digital signing pad to deny the warranty.
My advice: if you decide to get anything from this store, make sure you know you what you’re signing for or verbally agreeing to.

Jared the Galleria of jewelry has one of the best repair centers in jewelry to date. They have a wide variety of men’s timepieces, women’s jewelry, Pandora, Levian and accessory jewelry. However do not purchase from the Neil Lane bridal selection. The actual manufacturing of this brand is prone to losing diamonds from its incredibly small and thin shank/​band. Ring sizing for Neil Lane is also a bad idea your diamonds will fall out. I worked for this place trust me. Everything else is pretty much golden at this place like I said the repair shop is absolutely phenomenal and the workmanship there is above and beyond anyone’s expectations.

Went to buy Pandora bracelet at Jared tonight. Saw a sign inside the store that says for $ 125 you spent you then get a free crystal sleigh ornament and a crystal vase if you also spend $ 300. The sales lady that attended to us talked to her (lady) manager and agreed but later on change her mind not to give us the crystal vase. We spent more than an hour to finally have the bracelet that we like. Our total purchase was more than $ 1,300. We were about to finish our payment instead In our disgust we left the store and ended up not buying anything from the store. The store did not even offer us some water. For one free giveaway crystal vase they lost a thousand dollar sale because of some stupid decision of a store manager.

Have used the jeweler for sizing and diamond repairs. A couple months after sizing down, my ring split. We noticed the width of the band was significantly thin. We returned the ring and although they repaired the split, they wouldn’t re-​thicken the band. I wonder where all the gold has been going from my «size downs», it certainly wasn’t in my band.

The best jeweler around hands down! They have been our go to since 2012 know us by name always are helpful have been through now three different engagement settings just to make me happy! Anne is amazing along with the rest of her staff Daniel always makes sure our rings are perfect anytime we need to upgrade or need gifts this is where we go and are always treated like family! Thank you for all you have done for us!

He went to Jared!
We had gone ring shopping together to get an idea of the type of ring styles and the type of diamond we liked. The sales associates were pretty helpful and patient with us trying on rings.
They didn’t think anything of my furry baby (dog) in a stroller while shopping. Most of them had dogs at home and they were amazed by how mine didn’t bark and stayed in his stroller.
We must have spent two hours trying on rings at looking at diamonds. We even took a break to have dinner before closing a deal. The point is that the staff had so much patience with us as first time ring shoppers (we only went to one other jeweler before this).
I’m not going to get into detail about their warranty, but will say that they did line out what was & wasn’t covered, along with what would void the warranty.
Unilocal 100 Challenge — 25 of 100

My husband purchased my engagement ring as well as my wedding band and several other pieces of jewelry from this location. He purchased the additional warranty on everything to ensure that our purchases were protected. Generally, my experience at this store has been exceptional. However, my most recent experience has made me doubt if I will ever set foot into this store again. At the beginning of April, accidentally pulled two diamonds out of my setting. My husband dropped off my ring and he was told it would have to be sent to their parent store due to the damage and it would be returned to me within 6 – 8 weeks. I called the beginning of June (the 8^th week) and was informed my ring was not ready and it was going to be an additional 3 or so weeks. When I spoke with the general manager, she then gave me another estimated date as it had been sent to «the vendor» and when I expressed my frustration about this, she became extremely hostile and began to argue with me. She then informed me that her employees were listening to our conversation and that if I needed more help to call corporate. She gave me the number and hung up on me. I am now in the 2^nd week of contacting corporate and the only information I have is that my ring is with the vendor over seas (though the person I spoke with couldn’t tell me where over seas), that the vendor has a 60 day turn around time, doesn’t expedite or give updates on repairs, and as far as they can tell my ring should be back sometime during the first week of July. A month longer than what was originally promised. The entire situation has been extremely frustrating, especially considering that I would not have any of this information had I not called myself to obtain an update. If I had an opportunity to choose another store with better repair options and communication, I would in a heart beat. As it stands, I will only return there to get my ring once its done and will gladly bdrive the additional distance to the Chino Hills store.

My husband bought our wedding rings from here (btw – he picked them all by himself, and I’m in love with my ring). Every time I come in for my cleaning and inspection, the staff is so helpful and friendly. Today, Michelle helped me out with buffing and polishing my ring, she was so patient, helpful, and sweet. I’m really glad my husband bought our rings from here because the customer service always exceeds my expectations and the lifetime warranty is something I look forward to being serviced from this particular place.

I bought my boyfriends valentines present here and was very impressed! It wasn’t like most jewelry stores where they storm you right when you walk in. I had time to stroll the floor and find the perfect gift! During my «stroll» I happened to walk by the engagement rings and wow what a selection !! As any girlfriend would do I relayed the great selection of jewelry to my boyfriend lol! I highly recommend this establishment.

My wife and I went in to get her a sapphire ring for our 12^th anniversary. We were promptly greeted with a warm welcome and escorted to the sapphire rings. Our sales person we helpful in finding the ring she liked showing us options from a $ 2000 — $ 200 and explaining the differences. My wife selected a beautiful lab created sapphire ring with a square cut set in 10k white gold. It was only $ 350, and even though I was willing to spend much more, that was the one she liked the best. After selecting the ring our salesperson began to try upselling us an insurance plan for $ 70. I respectfully declined, I don’t see the sense of spending 20% of the cost to insure a relatively inexpensive ring that will be worn only a few time a year. We proceeded to the register to check out and was asked by the salesperson again to reconsider the insurance plan, and again I said no thank you, again she tried to explain the benefits of it and told her for a final time I will pass on the insurance. After that her demeanor changed from warm to coarse, not rude but certainly not friendly as when we were selecting the ring. I’m sure she is paid on commission and I respect that. I am also in sales and paid on commission, but if I continued to pester my customers after they had already told me NO twice, then had a noticeable attitude change after the third NO, I would not expect them to return to me for any future business. Good selection and good prices, but NO means NO.