Henry H Nguyen, MD – ENT & Sinus Center

Had an initial visit. Coming into my appointment I was extremely nervous not knowing exactly the process of what they actually do, after speaking to the Dr I got very comfortable and my nerves started to diminish. Very professional and caring for his patients. I had few questions regarding my insurance ask to speak to the office manager her name is Maritza she was extremely helpful and friendly and felt at ease. I would definitely refer this office to friends and family.

We all know something is wrong when sites as such are used for a platform to vent. As an individual in the medical field I appreciate good medicine. The office of Dr. Nguyen office although, a very busy ENT office, high volume of daily calls and patient load, his office has excellent patient care. Dr. Nguyen is one of the best ENT providers in the Inland Valley area. As a patient of Dr Nguyen I know in great confidence that I am in the best of care. Although with long wait times, understand that there is a lot going on behind the counter and the providers there spend time with each patient and are dedicated in completing a thorough visit. His office staff works hard to ensure that you are treated with A + customer service! I highly recommend this office for any ENT needs!
A man who is a master of patience is master of everything else. — George Savile

Save yourself a headache and go somewhere else, anywhere else. Came here one and only time for a 2 o’clock appointment (that I set 2 months in advance), by 3:30 I was still waiting in the (tiny) lobby full of frustrated patients. 4 or 5 other patients kept complaining to the office staff about the wait time and the staff responded with rude remarks. I finally asked for my I.D. back and left this place. What’s the point of setting appointments if you can’t honor them? I only wish I could give this place negative stars. Not like it would matter to them though as they obviously don’t care about their patients.

Incompetent Office Manager!
One star, because without Unilocal won’t allow a review to be submitted without it. My daughter had a 1:30pm appointment. We arrived at 1:15pm. By 2:45, WHY are we still sitting in the front office? So, I go to the front desk and ask what is taking so long, ESPECIALLY after 6 people whom came in after us have been called to the back? I was told it is the first of the month and it just takes longer to check insurance. I looked at the «lady» closely to see what is really wrong with her. Because that statement is BS. After, a 2 minute exchange, I asked to see the office manager. Out comes Maritza. I explained to her that we’ve been waiting over an hour and 10 minutes & her front desk person STILL HAS NOT confirmed our insurance, can’t find CT diagnosis can’t locate the referral authorization (I brought in and gave it to HER with my drivers license and 2 insurance cards). So, I don’t know why she was looking for it. Anyways I asked Maritza to assist her employee to speed up this process. Maritza replied to me, that by me talking to her (the office mgr) I was the reason, Why they were slow. How ridiculous does that sound? It makes no sense… 1:30 appointment 2:45 I’ve had it we leave. 3pm called Prime Care Inland Valley placed a grievance. 3:45pm grievance submitted with Blue Shield. 4:30pm grievance submitted with Anthem Blue Cross. Maritza you need customer service training and Office management courses. GET IT TOGETHER. You have lost 2 patients for Dr. NYUGEN.
******Complaint filed with the San Bernardino county department of public opinion.

The only reason I am giving this place two stars is simply because Dr. Nguyen is amazing and was extremely helpful. The front desk staff on the other hand is the worst I’ve ever had to deal with. They are extremely rude, they seem annoyed half the time and they get upset for asking them a simple question. The physicians should definitely evaluate the people they have running the front desk. They have no customer service skills.

I appreciate reviews and take them into consideration. I read the negative comments and can sympathize with these people. However, none were specific to the doctor. Dr Nguyen was very impressive. He saw my problem took the time to analyze me, when other ENT’s rushed me through and gave me a 1 minute analysis. He saw that I desperately needed to have my tonsils and uvula removed. He was very concerned about my problem. Scheduled me for surgery in a two week time. I am almost fully recovered, but my breathing improved immediately after the surgery. I can breath and sleep better than ever. I truly feel that I couldn’t have gone to a better Doctor. I am truly appreciative of his kindness and professionalism. In times where it seems that doctors are all about the money and lack consideration for their patients, he was, excuse the pun… A true breath of fresh air… Thank you Dr. Nguyen.

Came in for a scheduled appointment and they didn’t have me listed. They couldn’t fit me in because they overbook. The lobby is full of people waiting for their appointments that was scheduled at the same time. The doctors here are about quantity not quality. «Let’s heard them in and make them wait.»

Dr. Deborah Roy, had a great team working with him. First he is a straight forward, professional that listens to the patients needs are. A+++
Thank you to Yalisha in the back office. She is very helpful and friendly. From taking my vitals to setting up appointments everything seemed to flow smoothly. Even when they fit me into their schedule after I showed up late. On point for sure. Thanks again.

Dr Nguyen is the most qualified, experieced, and caring ENT Doctor. He is the best ENT physician that I has treated my symptom. He cares for each patient and really took the time to exam and check all my symptoms and answered all of my concerns. He is an amazing doctor. I highly recommend him.
Dr Nguyen’s office is located in a very nice business area with plenty of parking spaces. The waiting area is very nice and very clean. The office staff are professional and friendly. I have no problem making an appointment to see Dr Nguyen when needed.

Have had issues with sinus blockages for a while. Saw quite a few ENTs who recommended a surgical operation but I kept putting it off because I didn’t want to go under the knife.
A friend recommended Dr. Nguyen’s Balloon Sinusplasty procedure and that worked like a charm! It was a simple outpatient treatment, I didn’t have to take a week off work and it solved my long term sinus problems! Very experienced Doctor who was patient to explain the procedure to me. Thanks!

I don’t understand why there are so many bad reviews. I had a very positive experience at the center. The receptionists were very friendly and bent over backwards for me to get my authorization problems sorted out. In my opinion all of my expectations were exceeded. You girls rock!!!

My mom was referred to Dr. Nguyen by her primary doctor. I have to say that Ent & Sinus Center is very a busy office and now I know why the doctors are amazing professional and very thorough. The staff is also great although they have a millions things going on with the phones ringing none stop and the amount of patients they see the ladies still took the time to assist me with my moms insurance issues. I am not very versed as far as insurances authorizations and so forth but the ladies at the front took the time to explain and educate me on the process. I really appreciate the assistances.

I got a referral for Dr. Nguyen in May 2015 for my son. I called and was barely able to get an appt. for July 29^th, 2015 even though my son has needed this apt for a very long time. I then received a call June 4^th with a message telling me that the Dr. wouldn’t be in on that day and I needed to reschedule. So I called back and the woman on the phone said that she could book me a little closer with July 17^th at 1pm. I wrote it down immediately and even called my husband so he could put it in his schedule as well. On July 17^th, I sent my husband to the appt. with my son since I was still recovering from giving birth earlier that week. My husband arrived early as suggested by the ENT center but they were not open when he arrived (They open at 1pm after lunch). A whole bunch of people were standing out in front in a line so my husband had to stand in this line in the sun waiting for them to open. They apparently schedule a whole bunch of people for the 1pm slot even though they only have 2 Drs. My husband then said they sent home a guy a couple people in front of him saying that they had no record of him being booked today. He left pissed as would I. Then my husband got to the front to check in and they told him the same thing, that I never had an appt. for today and that it must me MY mistake! They proceeded to tell him that the best they could do was October to which my husband did not want so they made «courtesy» appt. for him on August 5^th at 1pm! The same time, they seem to make for everyone they piss off and have to fit in. When my husband got home and told me, I immediately called them and got their message for over an hour before someone finally answered and she said the same thing about not having a time booked for me. I then proceeded to give her the dates that I received the call and booked but she was like, «But you don’t know the name of the person who booked you?» I then told her that they should have taken my son as a courtesy for THEIR mistake but they obviously have many mistakes to try to fix since they do not have their practice together at all. I cancelled the appt. my husband made and then called my primary care provider for a different referral to a different ENT DR. No way this business will get a dollar from me! Horrible customer service skills, they overbook patients, they misplace bookings or just don’t log them in and then they have to try and fix it by booking everybody after lunch in some Russian roulette of «will they take you?!» Absolutely disgusting practices! I would never recommend this practice to anyone!

Had a 1:00 appt, got to the office at 12:45 the line was out the door! Received our new patient package, turn that into the receptionist and then the wait started! Going in 1 hour of waiting, front desk employees are rude! Well it 2:30 and we have not seen the doctor yet! Why is it they can charge you $ 25.00 for a missed appt, but they can be 1 and ½ hours late in seeing you and don’t refund you your co-​payment?

This doctor is probably a good ENT, but the receptionist are just not up to par. I specifically asked my doctor not to send me to the same ENT that I went to last time because I didn’t have a good experience with there staff. Apparently they moved and I couldn’t remember his name, but same result. I was given the wrong address by my doctor not their fault, but the girl says hurry up and I’ll get you in. I get there and while I’m explaining what happened the other receptionist says that’s not our fault. I was beside myself so I grabbed my referral and walked out.