Caliber Collision

Even if you do not need a repair right now, you should just drop by and meet Raphael, the General Manager. They broke the mold after creating him. He redefines genuine caring and customer service.
My wife got rear ended in her CRV. Caliber went so far above and beyond for us at such a fair price. The car looks brand new. Entirely detailed, not just fixed at the damage site. Special Kudos to Richard, who helped her through every step, treating her with such respect and kindness, making certain she was totally happy. DON’T GO ANYWHERE ELSE. EVER.

I wanted to express my gratitude to the staff at Caliber Collision Center Rancho Cucamonaga location for the recent repairs to my SUV. I originally dealt with Alex whom initiated my repair quote and while I was waiting there, he quickly called his parts distributor for my vehicles parts. He informed me when he would receive the parts to avoid down time. The repair time and completion date he promised was more then reasonable.
During the repair process, Alex kept me informed of the progress and to my surprise they were able to cut the repair time in half.
I have to be honest with you, I was a bit concerned with how quick my vehicle was going to be completed. As peace of mind to myself, I stood on the fact that I had dealt with Caliber Collision in past incidents and used several different locations. There had never been an issue with the repairs. I kept my fingers crossed just in case.
I know that sometimes things happen and a perfect scenario can quickly turn into a nightmare. As luck would have it, a day before I picked up my vehicle, Alex and myself conducted a pre-​inspection on the damaged and repaired area. We noticed a couple of areas that required minor touch up.
I have to be honest with you, I immediately felt a horrible gut feeling and wondered if this location and staff had rushed on the work. To my surprise Alex remained calm and informed me that those issues would be taken care of before I drove off. Although this was only a pre inspection, it seemed as I was going to have an awful experience.
Alex and now a new person Raphael, the shop manager got involved to ease my concerns, both of them gave me their word and guarantee that I had nothing to worry about. A simple adjustment and my vehicle would be just like I drove it off the dealer lot.
Sure enough, the next day when I received the vehicle, it was like new. It even smelled like it. These guys are true professionals and the staff there are very nice. I can’t say enough about them. My SUV looks great and I’m back on the road. Thanks for everything guys, you truly are the best…

Sincerely,
V. Reyes

The thing is, when speaking about customer service, is that Caliber does not have customers. They only have Friends and Family. Raphael, the General Manager, has no peers. Not just in this business, but anywhere I have done business. My wife got rear ended in her CRV. Caliber went so far above and beyond for us at such a fair price. The car looks brand new. Entirely detailed, not just fixed at the damage site. Special Kudos to Richard, who helped her through every step, treating her with such respect and kindness, making certain she was totally happy. DON’T GO ANYWHERE ELSE. EVER. Tell Raphael that Michael K sent you, and I guarantee your expectations will be exceeded in every respect.

I’ve taken my car to Caliber Collision prior to my most recent experience so it was an easy decision to bring it straight to them for the repair work.
There was a few mix-​ups along the way but Caliber, and Ryan went above and beyond the call of duty to make sure my experience was top notch. I recommend them to anyone needing repair work.
The desk is very helpful, the text messaging service to give you status updates on the car, and the knowledge of the service advisor of the car’s progress along the way was very impressive. It felt like an overwhelming amount of work of what needed to be done to the car, but they took it in stride and were my only contact for everything.
I wouldn’t hesitate for any reason to bring my car into Caliber!

Unfortunately we had a minor fender bender last week. Our insurance company; State Farm referred us to Caliber collision.
Hats off and big kudos to Caliber. Worked with our service advisor, Eddie. He was wonderful to work with! Besides the text messages received while the car was in for repairs, Eddie also called us with updates.
Bottom line is if you need vehicle repairs CALIBER ON 9TH STREET IN RANCHO CUCAMONGA IS THE PLACE TO GO.

Best auto body shop in Rancho Cucamonga. My car was in the middle of a 4 car pile up and had major front rear damage. Ryan was there to help me through the entire repair process. Every time I called he was there and able to answer any questions I had. It took about 3 weeks to repair my car. Caliber Collision made sure my car was 100% tested and safe before they and gave me my car back.
All of their work has a lifetime warranty and I know if I have any problems I can give them a call.

Did a wonderful job, couldn’t ask for better service and the work done on my Tahoe — perfect! Big thanks to Eddie for everything!!! Very kind and helpful.

Waited for an hour for nothing! They seem unprofessional, don’t know what they’re doing. All my information were inaccurate so I need to redo them all. Customer service was terrible!! smh

I would have to say this place is great and has really good customer service! From the girls in the front to the adjusters (especially Ryan) and the mechanics working on my car. They are all so helpful and always make sure you get taken care of. I would defiantly recommend this place to anyone who needs a car repair.

I had a great experience with Caliber Collision. Our service advisor Mark Cruz was outstanding! I was concerned about the extent of damage to my car after being rear ended at a high speed on the highway. He was very thorough and even came to work on a Saturday to oversee things and made sure my claim was handled on site with care and extra attention which really made me feel at ease. Thank you Mark!

Great customer service. Ryan went well beyond to help me out. Kept me updated and was always available if I needed anything. Car was fixed looks brand new. Thanks for the good job.

I can’t begin to tell you how much I really like this place caliberscollisions not only are they kind respectful and courteous but the work is fabulous. I brought my car into their place they took very good care of my car is in great shape I have used them before and every time the service is really fabulous perfection and on time Pedro is the one that help me this time but every time I have dealt with calibers collisions I’ve never been dissatisfied. And can’t beat the warranty of this and the service

My vehicle was slightly damaged after a small fender bender. The rear bumper cracked and had scratches. The rear taillight was also chipped.
So after filing a claim with my insurance, we scheduled an appointment with Caliber Collision. My husband and I dropped my car off on Wednesday evening and they told us it would be ready to pick up on Monday. Every day I would receive a text message from Caliber Collision informing me of the process and each time, it stated that my car would be ready on Monday June 8^th.
When Monday June 8^th came, I received a text message in the afternoon saying my car would be ready at 5:00PM and to give them a call to confirm we were coming so that they would have my car washed. We called to confirm we would be there between 5 – 5:30PM.
At 4PM, we received a called from Eddie stating that my car WOULD NOT BE READY after all because the taillight didn’t fit. This was a bummer because I was anticipating on driving my car to get to work on Tuesday so I had to drive my husband’s car instead.
My car was ready the next day (Tuesday) so it wasn’t much of a delay. The ladies at the front desk were always prompt to greet us. If it wasn’t for the miscommunication about when my car would be ready, they would have received a 5 star review, but overall I was pretty pleased with the overall experience and the work they did on my car.
¹⁰⁵⁄₁₀₀ Reviews for 2015

My friend recently had a fender bender and he got his auto fixed at Caliber. They did an excellent job and the customer service was outstanding. James was extremely helpful and professional. Two thumbs up!

My experience with Caliber was outstanding. My car had quite a bit of damage and they did a thorough job. Richard stayed in contact with me several times a week until it was completed.
My car wasn’t driveable and they had it towed to the shop. The repair exceeded the rental car coverage and Caliber picked up the extra day.
Their offices are clean, the staff extremely courteous and helpful.
I would definitely use them again but I hope I will not have to.

I am very satisfied with the services. Drop my car Thursday and it was ready Friday.
They accommodate for me to pick it up Saturday. The manager was there, introduce himself and he Check my bumper to approved the work. It has been the easy repair ever…
Great place !!!

I can’t say enough about how great my experience at Caliber was. The office was nice and clean, the service was impeccable, and even the coffee was hella good. I got into two accidents in the same day (I’m a good driver, I promise), so out of AAA’s approved locations, I decided to bring my car here. They give you periodic updates on the progress of the repairs which is very convenient. Shouts out to Richard, who was very, very helpful. Got my car back today, which was ahead of schedule, and it looks better than new! They even washed and cleaned it better than the car wash I go to…

Farmers Insurance referred me to this location. Was very simple setting up the appointment to take in my vehicle. When I arrived, the secretaries were courteous and informed me I would only be waiting a short time. After a small wait a gentleman (sadly cannot remember his name) working there stated he would be processing my information. He inspected my car thoroughly and took note of the damage. He was very pleasant to talk to and did not seem the least bit bothered by my questions. When finished, the secretary provided me with the needed paperwork and informed me Enterprise would be picking me up shortly. I will repost once I receive my vehicle. So far I am beyond pleased with their service.

Words cannot express how grateful and blessed I was for being the recipient of an extraordinary generosity and excellent customer service from the entire staff of Caliber Collision — Rancho Cucamonga.
I brought my daughter’s car in for some body work. Mr. James Krauss, the Shop Manager was very thorough in his explanation of all the work that needed to be done and provided me with a detailed cost breakdown. I received frequent status updates through text messages, emails and phone calls.
One of the phone calls from Mr. Krauss made me cry… for joy! He told me that the staff who were working on my daughter’s car were so touched with my story that they were very excited to use their time and talent in restoring the car to almost brand new!
Thank you, Luis — Body Technician, Eduardo — Painter, Brian — Parts Manager, and Mr. Krauss for going over and beyond the call of duty. The car indeed looked almost brand new! Thank you for the speedy service and excellent attention to details. Thank you for a job well done! You are all deeply appreciated. I’m pretty sure that my daughter looked down from heaven and smiled when she saw how happy and grateful I was for your out of this world authentic kindness and excellent customer service! I will definitely recommend Caliber Collision — Rancho Cucamonga to all!
Sincerely,
Jean

I had a fender repair that needed attention, My insurance company, Liberty Mutual recommended I come to Caliber Collision and have the work done.
I was given an appointment and an estimate. The final cost was less than the estimate. Work took a bit longer than I had anticipated but it was excellent. The car was returned clean.
I could not have asked for more attentive staff and quality work. I was kept informed every step of the way and would not hesitate to recommend them to friends and family.