AMLI At Empire Lakes

Been living here about 10 months. There has need two break ins and also mail stolen. Only one trash place in the north side always full and a mess. The parking on the weekends is a nightmare no parking. In the first 3 months I had so many issues with the sink, bath, and dyer.
The only good thing is the location and the apartment layout is ok.

The gym equipment has not worked in over a year. The appartments are cheaply done my cabinets are falling off, loose bolts and screws all over the place. Can’t wait till my lease is up. BEWARE

I lived at AMLI at Empire Lakes for 10 months in 2014 – 15. The staff was really nice, especially Chelse (though she doesn’t work there anymore). And the price was really really good for the quality of the place.
My rent was $ 1550 for a 1^st floor 2 bedroom 2 bath apartment with a garage, and with a golf course view from the patio. I don’t think of myself as a rich dude, never thought I could afford an apartment with a golf course view! The appliances and quality of the apartment was great, and I really liked the layout of our place. It had a kitchen island, which I rarely see in apartments at this price point.
I literally looked at 10 different apartment complexes in Rancho Cucamonga and Ontario. As soon as I saw AMLI, I knew this was the one.
Gym, pool, spa are all great and usable. There are also fancy amenities I never got to use, like a yoga room, movie theater, and beach volleyball course. Ontario Mills and Victoria Gardens are nearby for shopping. Closest park is Milliken Park, 2 miles away.
Two downsides:
— Trash: There’s only one trash area and it’s constantly overflowing and gross. If you live far from the north end, like I did, it means having to drive there with your trash in the trunk of your car every few days.
— Parking: You get your one garage or assigned spot, but your second car will need to find its own open spot. The parking spots close to the apartments are a bit sparse, so you might need to walk a bit.
Overall I really really liked living here. Only reason I moved out was that I got a job in Orange County.

I had a 3pm appt to view the property after I was already here at 2 pm but just so everyone else saves themselves the trouble they don’t do walk in tours and now it’s 3:12 pm they aren’t here yet and their doors are locked with a note that says they will be back at 3:10 so late from their posted time AND I had a scheduled appt at 3pm with an email confirmation… and as I stood here and waited a current tenant told me they only have ONE trash bin for the entire place… ridiculous!

I’m currently a tenant here (about a month) and I love my place and the layout but that’s pretty much it. Their customer service is terrible. They never answer calls (which people have complained about for MONTHS), never soap in the gym bathroom, gym is missing a set of weights and even though it’s open 24 hrs the yoga studio is not which makes no sense. They’re also probably thee only complex in Rancho that has ONE trash dumpster so everyone has to put their trash in their car to go dump it. Gross. I hope they resolve these issues ASAP considering how long tenants have been complaining about them. If they could just keep their amenities up to par and answer calls I’d be a happy camper.

I have lived here for over a year and it’s terrible. I’ve complained about the trash situation, but all they say is that the fire dept won’t allow another one. I guess the piled up trash and over flowing bins aren’t a fire hazard.
I have complained about parking. Cars are not to be left here in one spot for over 48 hours at a time. I guess the cobwebs on the cars are made by super spiders.
Finally, last but certainly not least, my upstairs neighbors. I have complained to the office over a handful of times. These people up there are flipping amazing. Pun intended. I don’t know how they can make so much noise! I told Britney that they literally sound like they’re bowling up there and they’re throwing things all over the place. It also sounds like they have a gymnastics team up there with all the running and bouncing off the walls. My walls shake. At night I have to turn a fan on and some night music for my kids to sleep. It still keeps them up. I’m afraid one day they’re going to come crashing through my ceiling. Yes, I will admit that I give them reminders that there are people down here, nothing helps. Britney says it’s just apartment living. Ummm no. I told her we pay just as much rent to live here as they do why can’t we have a little peace? But once again, «it’s just apartment living». I believe I read in my lease agreement that this behavior upstairs is unacceptable.
Also this dryers squeaking problem. Maintenance is great and all, they do what they can. I asked what he’s doing so I didn’t have to keep calling. He said its wd40. That’s all they do and it never fixes the problem. He even said that’s all they’re allowed to do. A new, WORKING dryer would help.
I’m sorry to the office staff that I have to look further for some better results.
I would like to see who responds this time so I can have at least the noise and dryer issue resolved. I don’t need my kids grades suffering because they can’t sleep. Especially my youngest who is afraid to sleep because of the shaking walls.

If i could i give it less than one star i would.
«Pet friendly»: FOR $ 50 PER PET PER MONTH AFTER A $ 500 PET DEPOSIT
«We fix it within 48 hours or you live rent free»: LIES. I SHOULD HAVE LIVED AN ENTIRE YEAR RENT FREE
*Trash constantly overflowing, absolutely disgusting
*Absolutely RIDICULOUS parking (i had to wait 6 months + pay for a second gate clicker for my daughter)
*They will do anything they can to keep all your money they can when you try to move out
*Constant smell of marijuana
*Some stairwell lights are broken more often than working
Don’t waste your time or money on this place.
UPDATE: The manager that commented back to my review simply stated everything they are SUPPOSED to do, they do none if it, do not be fooled.
*the exact words from the office regarding the marijuana smell were «there is nothing that we can do bc we do not know if it’s medical or not» but an apartment full of young college guys with constant drinking, parties and loud music? What does that tell you?
*we constantly had work orders and workers did not show up to fix them, one time we got so frustrated we just asked for the screws and said we’d do it ourselves, so they gave us the screws, but the wrong ones of course
*if residents are the ones stealing bulbs that just shows you a little about the area but the bulbs weren’t missing, just not working
*we had on our paperwork that employees were not to enter our apartment w/​out authorization but the office and workers completely disregarded that
*we understand the pet deposit is common at apartment complexes, but $ 500 down + $ 50 a month for an indoor cat?
They will look for any way to get and keep your money, so glad we got out.

Amli at empire lakes is set in a beautiful location and the apartment is definitely spacious and beatiful, but let me start with how amli has represented themselves since I moved in .
Not only were they not contacting me prior to move in to let me know what I needed to bring in after being approved and that I needed to make sure my roommate was there to sign the lease I had all my move in money and my car full of things ready to move in to have this young lady inform me after I signed my lease set up my renters insurance and put utilities under my name she stated I couldn’t move in because my roommate was not there and when I asked for my money back because they were not trying to rectify the situation or try to work something out with me the manager gladly gave my money back (terrible customer service and not my first run in)
Mind you before moving in I had to call them everyday for almost 2 weeks to finally get someone to answer me.
I was so fed up with them. I moved out in may due to some issues and tried to get my name out of my lease because another occupant was moved in without permission I tried to get her on the lease but nothing was done to remove me and add her as the responsible party. She has been living there and yet I am going to be held responsible for their careless behavior it is truly sad.
My ex roommate put in a 30 day notice and they were quick to jump and send me an email stating I was responsible for a 60 day which is fine but when I’m trying to get this fixed and calling them and leaving messages once again they do NOT return my calls, very unacceptable!
When I called earlier today the answering service informed me to send a fax over to leasing office to have them call me. It made me laugh, how unprofessional. I should not have to chase these rude amli employees.
I work for a 630 unit property that works with affordables and market rent homes, we are swamped and yet still make sure we take the time to take care of our residents. This place is a sad excuse to not be able to call me when I leave messages to call me back.

Most of the Amli staff have been nothing but irresponsible, nonresponsive and lack integrity when it comes down to resolving issues within the apartment complex. I’ve used the residential portal to place request and the next thing you know it, they don’t respond or close it out. I’ve recently had a issue on Thanksgiving when my stove went out. The first available moment I had, I placed a call to express the inconvenience I experienced and all I get is we can put a request in but can’t give you a time when they’ll be by. Like really!!! You could at lease provide some sort of service recovery comment other than that. I received a call yesterday from a associate at 1:38p that service will be by. I adjusted my entire day to stay. Guess what I’m still waiting and it’s 5p. m the next day in which once again I did not leave but was told someone did come by but no record of it. I ask for the corporate office but they demonstrated the same work ethic as their local associates so all i can ssy is they want your money but wont make it comfortable for the residents. I’m very done Done Done with AMLI. June can’t come quick enough for me. Btw, the next post YOU WILL PROBABLY SEE WILL be from an associate stating «I’M SORRY YOU FEEL THE WAY YOU DO…» WHATEVER. BTW I’M STILL WAITING.

I’ve lived in the complex for a couple of years and everytime Chris Hernandez or Phillip from maintenance have fullfilled work requests, I never have a problem! Keep up the good work guys!

I’ve been here for almost 3 months and could not be more excited to move out! Issues that were apparent when I moved in — from as simple as a burnt out light bulb to as obnoxious and dangerous as windows that don’t open easily (particularly the bedroom window that won’t open without extreme effort a la fire hazard) — STILL have not been resolved. If the office ever answered their phone, I guess these may have been fixed. Considering it took up until a few days before my lease was supposed to be signed and apartment ready for move-​in before I got a response that everything was a ‘go’, I shouldn’t be too surprised about their lack of communication and effort to make this apartment enjoyable and liveable. Unfortunately, they’re more concerned with pressure washing and painting so they can deceive a new crop of tenants into moving into this place…
Run for the hills! I would, but my gate remote doesn’t work… and they’re usually broken anyway.

My husband and I lived here for almost 3 years before buying a house. I have no complaints. If there was a problem, it was fixed promptly. They would email and post about activities they had every so often for residents… it was nice how involved the office would get. Each year they have a pool party, with food, music, and prizes given out!
As for the staff: Emi, the property manager is very sweet and cheerful whenever you see her. Preston and Gary (maintenance) are friendly and efficient. Britney, I believe she’s the office manager… she is also very nice and welcoming. All in all a great place to live. You’re close to everything! Ontario mills, restaurants, freeways, Victoria gardens mall… all within minutes.

After living with my mother in law for almost 2 yrs this place is like heaven! I could care less if I have to walk a distance to the trash can or if my guests have to park outside the gates when they visit. My kitchen is huge and the apartment is beautiful! Yes the staff is hard to get a hold of, but they are just trying to do their jobs.

I lived at AMLI for 3 years. Getting into an apartment is super easy. Getting out is another story. For future tenants now deciding to leave AMLI please photo copy and get the name of the person you hand your final documentation too. Now I’m being threatened by a collection agency over a payment I knew nothing about. They don’t call you or email you, Haley Flower (the assistant manager) said she mailed the final statement and the letter they sent got sent back because they didn’t have a forwarding address so they went straight to a collection agency. They had my phone number but decided not to call because they are unprofessional. So now me and my families credits may be hit due to their lack of reaching out and Haley said she would call the collection agency and tell them they will fix it so our credit will not get hurt… LIES! She says things on the phone and then takes it back. Don’t trust them. The fact an assistant manager would say something and they lie about it is bad business. Please please be careful with your documentation because they will lose it and claim you never gave it and will not contact you. The collection agency will for them why? I’m still trying to figure it out.
I would not recommend staying here. There is only one trash can and they say they have open parking but when 5 o’clock hits good luck trying to find a good parking spot. I say go somewhere else. They just don’t seem to know what they are doing and are very unprofessional.

We have visited empire lakes few weeks ago,
and we were fond of one apartment in it. Then we decided to make an application to apply for it. We were told that we have to wait until they approve our application. We asked them to give us result ASAP as we stayed in a Hotel and want to move in immediately. They said that the result will come out in one day. And we provided bank statements Passport Copies and other documents as they required (I thought it’s absolutely enough to prove our credit). Then we came to their office next day, they said that our application is still under pending. We keep asking them to give us result ASAP, whether it is approved or NOT. Then they told us it should take times to process our application, and even we apply other apartments in U.S.A will also wait for at least few days for the approval. Then they kept us waiting for their approval over 3 days! Every time when we came to their office, their answer always be perfunctory. Few days later, we realized that we shouldn’t count on them anymore. And we found there are heaps serviced apartments in Rancho Cucamonga. Then we called and made appointment with some of them to visit their apartments. Surprisingly, all the other serviced apartment providers said that they can offer us quick approval after they checked our bank statements. We finally choose another apartment provider to sign the lease agreement and it only took 10 minutes!!! We are just wondering why the Empire Lakes Amli cheated us and abuse our trust to them? We don’t know their background check standard, all we want to say is we just want a Decision come out in reasonable time. You can refuse our application, that would be fair for both parties! But please don’t waste our time. And if you really need money, we can give you hundred bucks and you don’t need to just take us the NON-​Refundable application fee. May god forgive you!

If you Love — Plies of Trash, Insects, Unresponsive staff and Outdated Appliances then AMLI at Empire lakes is the place for you. If not look somewhere else.
First off this Large property only has ONE Trash area for the entire complex, that is always overflowing, If you are not close to then you have a long walk ahead of you.
We have a very bad insect problem throughout the property, likely due to all of the trash that residents keep in their apartments and garages to avoid walking to the ONE & ONLY trash on the property.
(Uodate) The bug problem has gotten completely out of hand, and management is no help. I keep a clean apartment but I keep getting bugs. I don’t know if they are from next door or what but this is out of control.
(Update) Every other apartment in the area seems to be able to keep green grass but we have broken sprinkler heads all over the property and the grass is brown.
The office staff is terrible at entering work orders and calling residents back. I have placed several work orders with the office that were never entered causing me to return to the office to have them tell me its not in the system. Calling will not help you have to talk to someone in the office in person. It’s
The appliances are not a deal breaker but they are a little dated, and I would expect more for the price and what other apartments in the area offer.

I had a great experience living in this apt complex. It is not the most luxurious but very pleased with the management and their services. Very friendly and helpful staff at the front, especially Brittany.
My unit was facing the golf course with mountain view, and it was WORTH it! It was worth the extra dollars spent monthly. The unit was old and definitely needs updating, but the view made up for it! It was quiet for the most part, which was very important to me especially after my call shifts (no loud music or people), complete serenity!
Very dog friendly complex, and although there were a few irresponsible owners who don’t pick up after their pets, the landscapes were well kept.
There’s only one trash bin for the entire community, but I didn’t mind the walk.
All my service orders for anything wrong with my unit were met with promptness. Moving out was smooth and easy, and I immediately received my deposit a couple weeks after.
I can’t speak for all the units in this complex, but mine was facing the golf course with a mountain view, and I would have extended my lease had I not relocated for my job.

Honestly, I had a good experience living in AMLI at Empire Lakes. A few things could have been better but overall it was nice. We did not have issues with other tenants at all. People in the front were very nice for the most part. Maintenance responded quickly and fixed our minor issues the first time around. Parking is a bit frustrating because it fills up quick, there is only 1 main trash bin in the whole community and security at night is hardly ever seen. Pretty light set-​backs if you ask me. Overall, I enjoyed living here.
Ps. There is a manager there by the name of Sarah (Not sure if she’s still there, I moved out in June of 2014). She was very sweet and super helpful the entire year I stayed there. The rest of the girls there were nice too but she def stood out to me and my wife.

Location, location location. This place is located near lots and lots of shopping and eating establishments! The gates on both the Milliken Avenue and 6^th St entrances are broken just about all the times I come here. Not sure if this is being done by tenant’s or guest’s but Maintenance needs to take care of it. It seems pretty quiet here for the exception of the courtyard/​poolside area’s. There’s only one trash location/​bins located by the north exit gate (weird to say the least)

I love AMLI at empire lakes. The location is great and the staff is very helpful and friendly. We’ve lived here for over 2 years and there isn’t much to complain about besides some of the residents that leave their trash around the grounds or leave their dog poop in the grass or on the side walk. And even with how busy the maintenance workers are I have seen them picking up trash and poop and doing what they can to keep the community clean.
I also see many children at the pool without adult supervision which wouldn’t bother me much if it weren’t for the fact that they are running around and cussing around the little babies/​toddlers in the pool.
Other than that we have enjoyed living here. If we have a problem it is addressed in a timely manner and the staff always greets us, especially our son, by name and with smiles. Kudos and keep up the great work AMLI staff!!!