Sprint Store

Usually i like this Sprint store but management has changed and now they are just fraudulent. I stopped in to add a second line on 10/​17, worked with Joel, who was nice but rather persistent. He said they were having a promotional and I could also have a tablet, FREE. At first I said no, I did not need a tablet, had one {but it was older and could use updating}, what we needed was a second line. After about 30 minutes we had picked out a small, inexpensive phone and again, Joel said, he could through in the tablet, FREE or give me 150.00 in store credit. Well there is only so many accessories one can have with their phone so with his persistence, I agreed to the tablet. Now the story begins.
First, It took over an hour for the manager to sign off on the «purchase», then they did not have the phone in stock so we had to go to the sprint store on Howe Ave — they were very nice but the phone kept having problems, you could not call the phone as it would only go to voice mail and you could not get email on it, so, within 3 days, that phone went back to the sprint store on Howe Ave, they were very nice, took the phone back, no questions — and no additional charges that we are aware of. {nope, not even the 35.00 restocking fee} and refunded the taxes I had previously paid.
Now I am looking at my bill, there is a 10.00 charge for a third line and a 15.00 charge for a tablet — WAIT, what happen to FREE???
So I contact sprint and after an hour, it was agreed that they would remove the monthly charge for the tablet, but there would still be the line charge — still not FREE. My issue was escalated, and I received a call the next day from the Customer Service Escalation department. It was agreed I was within the 14 day period and could return the tablet to the same store in Rancho and have ALL CHARGES removed from my account in regards to the tablet. The charges for the second line, had been removed and my next bill would show a credit for those items.
Now here is where it gets good — I go to the sprint store in Rancho, they now tell me it will be a 75.00 restocking fee, WHAT??? first the tablet was supposed to be free and now you want to charge me a restocking fee??? MOST NOT ACCEPTABLE. I guess this is a new way to make money, GIVE you something you didn’t need in the first place then bill you for it and charge you for returning it. This is not going to end well for the sprint store in Rancho Cordova, they misrepresent themselves. From now on, I will drive the extra distance to the Howe avenue store or deal with sprint via the internet. Very displeased

Went back last week for assistance connecting my new phone and service has greatly improved from a few years ago! I was immediately greeted. While the sales person was helping another customer, he let me know that if he wasn’t done soon another employee was expected in about 10 minutes.
Waited only 5 minutes and the original person quickly pinpointed the issue with setting up the phone. He had me up and running in a few minutes. I asked questions about Galaxy Note5 cases and he let me know they get new shipments regularly, and they also price match. My needs were met and the added information offered was appreciated! No pushy sales just good service and helpful information.

Went to this store to get back with Sprint. I had sprint for years and should’ve never left. All the staff was friendly and helped me out. Even gave some good deals. The store manager Shan was awesome!!!

Love Sprint, love my phone, love the plans, love the pricing, love having 4G in the area now…
Do not love Anthony the sales associate that works here.
I went in to purchase a portable charger for my phone before going on vacation to Disneyland (there’s lots of photos to take and upload in the Happiest Place on Earth and I wanted to be sure not to miss a moment). I was purchasing the charger from another associate when Anthony, who was helping another customer, yelled out «the iPhone sucks, and you won’t have service down there.»
At first I didn’t realize he was talking to me, because I wasn’t his customer and he was with someone else. It certainly wasn’t professional and was a bit rude.
By the way, the charger worked great and we most certainly did have service in Disneyland — yay Sprint!
5 stars for Sprint, 1 star for a lackluster sales rep named Anthony.

Really bad service ! Looks like I am not the first one.
Please be careful when buying the cellphone from this place!!!
I bought a new HTC phone from this store, later I came home and left the phone for charge as instructed. After 6 hours I tried to turn the phone and it was completely dead, after contacting Sprint Support the Supervisor on duty assured me that I don’t need to worry and I can replace the phone and just update the store rep.
When I came to store I had asked the rep. to replace the phone for the same model as instructed by Sprint Support Supervisor, the rep. told me that they can promise what ever they want and he will try to troubleshoot the issue first, I tried to explain that already spend 40 min with the support and since its brain new device asked to replace the phone.
They never replaced the phone just wasted 2 days running back and forward…

Unbelievably crappy service from rep Anthony S., who also bashed the iPhone saying it doesn’t work very well. Huh?
I won’t be doing business with Sprint for years, or never based on the interaction with this «customer service» rep.
And don’t bother making an appointment here – it will not be honored and you will be left standing there.

Getting good customer service at this place is hit & miss. Two gentleman there, Jim and Galen, are just terrific. I’ve done business with them and they’re completely respectful and knowledgeable. Another gentleman who identifies himself as the supervisor ironically enough has a ways to go in the customer service category. One of his associates sold me home phone service (Home Connect) along with the purchase of two cell phones and accessories. After trying the home phone service for a few days, I attempted to return the device that comes with it to the store and politely asked to cancel it. This supervisor sent me home saying that if I returned it he would be forced to return and resell me my cell phone, losing an established cell number I ported over in the process. Several days later, after determining that its not compatible with my home alarm system, a Sprint customer service representative informed me that it’s no problem to return the Home Connect but keep my cell number. I returned to the store – now on the 14^th and final day I could return the Home Connect without being locked into a contract. The supervisor at first tried to repeat that I would lose my cell phone number. I explained to him that customer service said that wouldn’t be a problem. He stood his ground and said he couldn’t guarantee it and that if they promised it to get them on the line so he could find out how it’s possible. So he left it to me to call Sprint customer service. I called them right there in the store and they repeated that I could keep my old cell number. I had them talk to the supervisor at the store. After talking to him, he gave the phone back to me and they referred me to their internal provisioning department. Once again, I had to call provisioning from my cell in their store to get the procedure of returning the provisioning line and keeping my old number active. I had to make four or five calls to provisioning line because a few of their reps hung up on me telling me that customers aren’t supposed to call that line. And the worse part is, in addition to not calling them and taking care of the issue for me, the supervisor went on and helped other customers. So every time provisioning needed to speak to the rep, I needed to interrupt his business with other customers and he sometimes acted like it was a bother. I ended up spending over three hours – THREE HOURS – in the Sprint Store just to cancel a home phone service and keep my cell number with Sprint. Terrible, terrible service. If I didn’t like Sprint’s cell and data service I would have returned both $ 200 androids we got them from and told them to keep it all. If you go to the Sprint Store on Sunrise, avoid the supervisor and have only Jim or Galen help you!

This place has horrible customer service. I have gone in 2 times and was treated rude my a larger gentleman, a manager I believe. He was extremely rude and not willing to be helpful or understanding. I will not return to this store.

Sprint itself is a great service that I’ve been very happy with. However, this Sprint store has horrid customer service. Out of the dozen or so times I’ve been there, I’ve only spoken with one person who knew anything about Android beyond what one could learn from skimming a Wikipedia article. It’s obvious that almost everyone in the store doesn’t care about you, what you want, or anything else. They just want to sell you whatever smartphone just came out and costs the most, stuff you with as many accessories as they can (all of their accessories are horribly overpriced. A pair of Bluetooth headphones are $ 20 more than the same pair at Walmart, and $ 30 more than Amazon), and then pray to never see you again, while enjoying their commission. If you try to get some real support, they do everything in their power to shove you into calling Customer Support, or to go to another store.