River City Restoration

If you like excuses and rudeness, this is the company to use.
Our HOA hired River City Restoration to do wood rot repair work on our community. Upon coming home, I noticed three holes in my interior walls, at the approximate location where they did some outside wood replacement work. Speaking to their crew onsite, I had one come inside to inspect the damage. On his way downstairs out of my home, he breaks part of my stairs. He is apologetic and says they will fix it.
I was asked to send photos of the damage to another crew member, which I did. He tells me he will get back to me about fixing it. Three phone calls to him over 10 days and I never heard back from him.
I call Scott, the owner, and that was a wake up call. Starts saying that the contract excludes damage like what happened to my walls as if I should know that. The HOA doesn’t provide us with a copy of the signed contract so any clauses of this type are not known to a homeowner. He then explains that the stairs were broken by «normal wear and tear» to which I call BS. Not only are all the other stairs fine but his worker claimed responsibility for what happened and said it would be fixed.
Scott did then take great pains to tell me how this job has been terrible and his men have not been on site for many days due to vehicle break-​ins and theft of his trailer and tools. If true, that sucks but it doesn’t explain why his crew member was not returning my calls about the status of fixing their damage.
Scott took time out to dismissively tell me that «I should have been calling him (Scott)» about this. I explained that I followed the procedure given to me by his worker and only escalated when it was clear that my calls were not being returned.
He did offer to have someone patch the three holes in the wall but was so snarky in his tone and approach that I declined. I’d rather pay out my own money to have these damages fixed than to have him or his crew in my home.
BTW, what Robin B.‘s review pointed out about the use of spray paint to mark up the exterior walls is true. Our community now looks like it was tagged by graffiti artists until the HOA paints the exterior. Not lovely.

UPDATE (from September 14^th): I have found out that only licensed pest inspectors can do pest inspections. He used spray paint on the outside of our homes to mark the dry rot instead of using a diagram, and it now looks like a graffiti infected neighborhood and they are not painting the exterior until September of 2016. He told our HOA that spray paint will wash off, as it is just spray paint. The HOA believes this but it is not true we had to use a sander. I am going to be selling my property and this may effect the price I can get because the community looks so horrible.
I live in an HOA that has hired this company to do estimates for dry rot, so far I am not happy with Scott’s customer service. He said we were notified that the inspection would take place by putting a letter on our garage door on Friday morning (after we went to work) but I think it was really Saturday morning. The notice said to be waiting for him on Monday between 7 am to 4 pm, because there were no working days of notice given I could not be home. As directed I emailed him to say I need more notice and received a rude email back it would be later in the afternoon and he would not make further arrangements. I found out later that he was going to be on site all week but still was not being flexible with times. If he provides good and fair estimates he stands to make a lot of money since one of my neighbors estimate was 6000.00 to 7000.00. I am willing to get the work done this month because I am selling my place but I refuse to give thousands of dollars to a someone who lacks any customer service skills. The other home owners may wait becasue the HOA us not painting until September 2016. His work may be good but first impressions are everything and I would not trust him to do any work on my home.

I live in an HOA community that was under going a siding project. Having lived here for over 20 years this is something I had been through before and had bad experiences with other construction companies, so I wasn’t looking forward too it.
HOWEVER, dealing with river city restoration was a pleasure. They were quick and did excellent quality work. Every guy on the crew was pleasant and friendly they did an excellent job cleaning up after themselves as well. One day being the busy body I am I called Scott the owner of the company to find out some info. He was courteous and very knowledgeable about the type of siding we were using. I have no doubt we are getting excellent workmanship and material on our homes. And I would absolutely recommend RCR for any other job.

River City Restoration has done many jobs for me and the HOA. I have always found them to be very professional in their dealings with the HOA and me. They are very capable and their work is never in question. I would recommend them for any job that needs doing be it repair or replace or create. I am not an employee nor have any dog in this hunt.

OK, so here is my no BS take on River City Restoration:
If someone does me wrong, like an elephant, I wont soon forget, and will let anyone that cares to know, know my opinion.
Inversely, if they do me right, same. I wont forget, and will give em kudos to anyone with ears or eyes.
We had a big problem at our home. The chimney comes way up and over our roof. Due to the location and steepness, it is very hard to get to, and the angle of the roof makes it almost impossible to even set a ladder on it.
The contractor that built the place in 1995 used redwood siding which sounded great and all, but it sucked on the fireplace façade, as the cold, rain, heat and sun would work away on it ²⁴⁄₇.
The redwood «bled» through the white paint and the nails would pop out or show through the paint so about every three years we would have to replace sections of the siding, sand, patch and then re-​paint the aging wood that was supposed to last a lifetime.
After 20 years of this crap we reached out to Scott at River City who minced no words and told us we were wasting our money! He said the best (only) thing to do was to have him tear the wood off the fireplace and re-​side it with hardiboard, a concrete type material.
Not wanting to spend that much money but realizing that he was probably right, we bit the bullet and did it.
What a game changer. Now mother nature can not seem to penetrate it, and there was no one in the last 20 years that suggested how it should be done until these guys came along.
Would I recommend them? Absolutely. And no, I am not a family member nor an employee of that company. Call me if you like: Brian (916) 712‑3646

Have to deal with owner of this company HOA where I live. boards thinks he, s a «gentlemen» I; I find he’s rude and actvs like he.‘s doesn’t have listen to anything you say. I own my unit and pay my dues but he acts like I have no right to ask questions or have an opinion. .he says he says he’s not going to listen to anyone us us.(meaning the people that live here). The people that work for him are nice but Scott is RUDE. LWhen you speak to the HOA about him they don’t listen, just say he’s great, my neighbors call him… Scott the A**.