Renewal by Andersen

Words cannot express how pissed I am about the visit I just had with an employee from this company! Actually the first impression of Brandon was ok until he came into the house. Automatically I smelled marihuana coming off this man. I had my toddlers in the house and immediately started to wonder why this «professional» company would allow somebody to come to a home under the influence of drugs. I had a previous quote from another company and told him what they were charging. At that point he started to do the hard sell with me and tell me that the quote I was given would only cover two windows with his company and that they were selling me crap windows. At that point I saw an out and told him we were done. I probably would have listened to him if he didn’t wreak of weed! After he left, the stench was still in my house. As I’m writing this it still stinks in my house. I called the company to let them know how unprofessional I thought it was and asked if they gave their employees drug tests. The lady on the phone said that they do but with hesitation. She did however ask if I wanted a different rep to come out and I respectfully declined. I cannot trust a company that allows that kind of business.

Brian and Mike came out to our house last week to teach us about their product and give us an estimate for our 2000 sq. ft. house. Their 90 minute presentation turned into 2 ½ hours. Luckily, our very small children were asleep for much of the presentation but when they woke up at 8 PM it was time for me to start dinner. While I was cooking dinner, Brian pushed hard for the sell. A little too hard in my opinion. Every other sentence out of his mouth was, «No pressure or anything!» I felt he was respectfully rude and his comments to try to get us to run our credit then and it was just insulting after the 5^th attempt. He offered to send me an email of my estimate which turned out to be a screen shot of my $ 60,000 windows & $ 500/​month payment for 10 years. When I asked for a breakdown of the estimate Brian responded that he could give me a price for any 3+ windows (that’s their minimum) but he wasn’t able to break it down by labor/​product/​permit costs etc. There is no way I would ever spend $ 60,000 on 20 windows and 2 sliding glass doors without a breakdown of costs. Yes, you read that correctly — $ 60,000!!! That’s like $ 2,000 per window! And that was the retrofit price! Although their product (Fibrex) looks like an amazing product, nothing should cost that much money! No thank you!

Requested online a measurement for a patio door I want to replace. Received a call this morning from a gentleman that wanted to schedule the appointment. He asked me a few questions, then proceeded to tell me that both homeowners would need to be present. I explained that we work for a living and not always able to have both me and my husband there. He said they could schedule nights or weekends and he could have someone at my house this evening at 6:00 p.m. Great, but my husband wouldn’t be there so he starts looking for other days. What??? In 2016 I need my husband there to get a bid on a door? Not only discriminatory but insulting as well. Will go elsewhere.

After spending over 2 hours with a Renewal by Anderson rep on Saturday October 17, 2015, my husband and I signed a contract for a $ 6,500 patio door; $ 2,500 of which they eagerly collected within the first five days of signing on the dotted line… We were given an approximate install date of December 11, 2015. While 8 weeks seemed a bit long, we were willing to wait because our neighbor had just had the same door installed and we were impressed with the overall quality. Fast forward 9 weeks and no contact by Anderson, a refund arrived today along with a letter stating that they are unable to complete our project. Now we are left with a leaky door in the middle of winter, I plan to file a complaint with the Better Business Bureau and the State Licensing Board due to breach of our contract, which states no changes can be made to the contract without the express written consent of both parties. If I could give negative stars for this extremely disappointing experience and poor customer service I would. Be cautious before signing a contract with Renewal by Anderson and waiting for over two months for a product that may never be delivered. Warm regards, disappointed homeowners

We just replaced 2 large and 2 regular size south facing windows and feel the difference right away. The whole process of purchase and installation went smoothly. The installers worked, protected our new carpet and cleaned up after themselves perfectly. They finished the work in 3 days as they promised. The windows look beautiful. I am already planning to replace rest of the windows in the house. Anderson windows are pricy but the best.

My husband and I recently had three windows replaced in our home. We are extremely happy with our windows and the service by Renewal by Andersen. Our Sales Representative was very informative and quite helpful with making our window choices. Installation was quick and done neatly. I would definitely recommend Renewal by Andersen to my friends.

Pleased to report that we got a call today from Andersen’s third party financing company, informing us we will be extended the original financing plan we signed to receive. Yay! Andersen headquarters had to get involved, grateful they did. Brian and Mike appreciate your time and effort on this matter. I’m certain this experience has provided to be a valuable lesson for all involved. I have gone back to loving my new windows.

We decided to replace our front door we knew the seal was bad and could feel drafts. We contacted other companies for the job, but their processes seemed disconnected. For example, we would have to buy the door and hire a contractor to put it in. We liked that Renewal by Andersen provided the product and installed our door. Before we purchased, we got to visualize the door in our home using their software which was a selling point. Renewal by Andersen was very knowledgeable about the product and process. We really like the weight of the door and all the natural light that comes in. We no longer feel any drafts from the door. We did have an issue with our order where the wrong color of door was ordered wrong two times. Although we had an issue, Renewal by Andersen was responsive and attentive to making it right. The owner reached out to us during the issue and we appreciated the personal touch.

Beware of reviews paid for by a 10% discount. we spent 2 hours with this company as the tried to force us to buy 35k worth of windows that they got down to 25K with all kinds of discounts. IMHO they raise there prices so high then give discounts to point there still making a ton of money… then offered 10% discount for positive review. then 10% if we sign on the spot. free installation etc etc when we said no they said you will lose all the discounts of not sign on the sport. we got three other bids at 10k 11k and 12k. these where not vinyl windows or any cheep windows from other windows … this review is not based on the windows but the company and sale pitch. even if they have the best windows on planet where bullet prof and had a 100 year life span witch they don’t … they did not equal two to three time as much as all other windows on the market in my humble option. I highly recommend you do your home work and look at other windows places as well be for you sign.

Having watched the process our neighbors went thru getting their windows installed and seeing the professionalism and buttoned up process the guys had from start to finish, we couldn’t get ours done soon enough. Clean, efficient and attention to detail made everything very simple. The quality of the product was a big deal and now that we’ve seen completion, wow! Taking the time to identify all the elements required up front was something we were more than impressed with. It was a great experience and an even better result. The Andersen name meant a great deal to us and we’re very pleased with the outcome.

We recently purchased replacement windows for our home from renewal by Andersen. We are very happy with the service and the windows. Brandon was our sales representative and he was very knowledgable and really listened to what we wanted. I would recommend renewal by Andersen for your windows. They definitely cost more than other companies but it’s evident that it was worth the investment. Their installers were on time and finished our entire house in 2 days. We have noticed a drastic change in sound and our living room is much more comfortable instead of always hot.

My husband and I recently had some of the windows replaced in our home and Renewal by Andersen did an outstanding job with the entire replacement process. I am very happy we wound up choosing them… Our sales rep Logan was very knowledgeable. He was patient with us in explaining the entire installation process, which was really important to us because we have had bad experiences in the past with windows. The windows are beautiful and we have already noticed a difference in the way our house feels especially since it has been over 100 degrees a few times in the last couple weeks. I would definitely recommend them.

Made an appointment for a Saturday and they did not show up. Had to leave a message with their answering service and still did not receive a call back. Monday at 3:00 PM I tried the office number again and still just reached the answering service. If you ever want to be able to reach your window company if you have any questions or concerns do not use this company.