Extended Stay America – Sacramento

PUBIC HAIRS AND TOBACCO! The 1^st room i checked in smelled as if someone had smoked a tobacco pipe for in there for the entire «extended“stay, so i get moved to another room. As i went to lay down the smell of the pillows were awful, like they did not change the pillow covers, so i then open up my sheets and there is pubic hairs all in the bed, and small hairs by the feet area. Diguisting, i am writing their corporate office as soon as i get back home.

The only purpose for this hotel is a cheap place to stay the night and get the hell out in the morning. The front desk lady was super sweet and helpful so this review does not reflect her but the hotel room it’s self was foul. I literally felt like there were bed bugs crawling up me and there was a funky smell to the room (outside the standard hotel funky smell). I hope to not have to stay there again but if I was in the area I probably would just because it was so cheap. But I will bring my PPE. 3 stars because I hate being a negative nancy

The stay was okay, and the staff was nice, however it took us close to two hours to get check into the room due to the hotel not having our reservation and the the hotel staff sent us to two rooms that had guest already in the room.

This is a really cheap place to stay as long as you don’t need anything other than a bed to sleep in. It may be «extended stay» but the drawers and cabinets are empty. So when it’s 11pm and you just checked in after a long day of traveling and you are in your pjs and realize you would like a cup of water and a fork and a plate, you are out of luck unless you feel like walking to the office to ask for those things. What is even the point of extended stay if that stuff is not already in the room?
Also, the whole reason we were here was to look for a house because we are moving here. I needed an application printed, like two whole pages, and the manager would not print them for me. It’s freezing cold outside, raining, and windy, and I’m standing there with a baby, and all she will do is tell me they don’t have an «office center» and give me directions to the kinkos down the street. If you’re looking for someone helpful and compassionate, look elsewhere.
The room is fairly clean, the bed linens are cheap, thin, and stained and barely fit the bed, so if there are two people on the bed you may be fighting for covers. The towels are really wore out, rough, and tiny. Also, there is no sheer privacy curtain to allow in light but keep everyone from seeing everything in your room, so you get to hang out in a dark poorly lit room or show every person that walks by all of your belongings. We had two rooms, both non smoking, but one of them reeked like an ashtray.
The young man in the office was very nice and helpful the first day, the manager who was there when we checked out was not.
I would not stay here again unless I needed the cheapest hotel in town with zero amenities or comforts.

ALMOST a perfect budget place to stay … especially at the prices they’ve had up on Hotwire recently … about $ 41 all up even on Fridays and Saturdays.
Sadly, one fatal weakness (that is beyond staff’s control) … spit-​and-​plywood paper-​thin building construction. You really need to get a top floor room, otherwise someone will stab their fat feet into the floor as hard as they can at 1 am and wake you up, or their kids and dog will be tear-​assing and jumping all over the room … but even if you get a top floor room, you’re not immune to the MUCHO MACHO HOMBRES slamming their kitchen cupboards and refrigerator doors in the kitchen next to yours and rattling your whole damn wall, or the super-​loud toilet flushes at all hours from everywhere around you.
It’s a damn shame, as everything else is on point. Nice desk staff, OK continental breakfast that they are great about keeping stocked despite people’s crazy hoarding behavior with it, clean rooms, decently comfy bed, good WiFi, kitchen with a full-​size fridge, micro and range top. Walking distance to a 99 Cent Only, Grocery Outlet and Safeway, too, to take full advantage of the kitchen. They’ve also really made an effort to keep smoking away from the building and none of the rooms allow smoking now. For $ 40 a night everything is outstanding except the construction.
Honestly, the construction doesn’t even have to be a problem … the real problem is that Hell Is Other People. These people don’t absolutely HAVE to slam their doors and cupboards, throw pots at the wall all day or be Stompy McFeet at 1 am. But they will, because trash gonna trash. The front desk could do a bit of profiling here, though … put families with kids/​dogs and fat people on the first floor, put single people who are in shape and don’t act like trashy idiots at check-​in on the top floor.
Would still consider coming back on a weekend for that $ 40 price and just taking a long nap during the day.

Working in the area for the week. Arrived late (9ish) to find my Co workers switching rooms for the 3^rd time due to smell of smoke in the rooms. The front desk girl Sarah was very helpful but that was the only positive of our stay. My room (311) has cigarette burns all around the sink. The entire room smells like smoke. Plain disgusting. If it wasn’t so late and I diddnt have to be at work at 6 am, I’d find somewhere else to stay…

Had to stay there for 2 weeks due to a problem with my house. I work nights and maintenance woke me up all the time. Once he even opened the door with his key and just walked back out without telling me what he was doing. I had the do not disturb sign up but he didn’t seem to notice. Around day 4 we started seeing signs of cockroaches and brought one to show the management. It’s around day 14 now and they never came in to spray or schedule a spray. We found about 4 bugs. U get what u pay for i guess. Internet was spotty. Going home now thank god hope i don’t take any unwanted guests with me.

Disappointed with a few things at this Extended Stay. Particularly with the laundry room. Less than half of the washing and drying machines work. And they haven’t worked for at lest 2 months. It seems that managment has no intention of fixing them either. It is just not right.

Not a good experience as I had made an internet reservation for 30 days (for work in Sac area). When I arrived the price was not what I reserved online, told excluded taxes. Crap of $ 300 increase to price. Additionally the room stunk like Dice Clay had smoked not once but twice! With that said I requested my full refund and ran the hell outta there! Kudos though they gave me a full refund.

Super clean, convenient, accessible staff, free-​wifi. I was wonderfully surprised at the crisp renovation that apparently has occurred after reading some other reviews. Feel free to check out my posted pix.
No issues with fire alarm going off and from what I could tell all the rooms were non-​smoking! I didn’t detect a hint of a foul odor anywhere in the room or from any other tenants. In fact, I even saw a couple occupants walk downstairs and clearly out and away from the hotel to light up their cigarettes. Nice to know people still respect the policies now-​and-​then.
I didn’t care for the fact that I wasn’t told that I should’ve booked my expedia price before arriving to have locked it in. Some hotels would rather have your business go straight through them rather than a 3^rd party so I like to attempt the benefit when possible. In the end I was charged the price of an Expedia stay after all upon checking out! Another pleasant surprise.
CONS — the walls are a little thin so when occupants right next door are showering it’s a bit loud and the refrigerator is a little on the loud side as well. Other than that I have no other complaints!

Clean, decent, convenient, but please call first and ask if they’ve resolved the fire alarm issue. It went off about 5 times between the hours of 2:30am and 8am. Fire department responded and we asked if it was safe and they said yes. But no direction from management that night, no apologies, no explanation the next morning other than «we don’t know, it just keeps going off» It was scary packing my things half asleep not knowing if it was a false alarm or how much time I had to evacuate… the other guests and I were in the dark. I understand things like that can happen, but management’s response was poor.

Let’s put it this way: you get what you pay for. And it beats being homeless (although most of the residents look like they could be). Thought we would save money by staying here. We did, but couldn’t take it after very long. For starters, the rooms are all exterior (as in no indoor corridors like most hotels), so every dirty smoker in the world seemed to be staying there and hanging out over the balcony for a drag on a daily basis. The WiFi is unusable (and we upgraded for the faster speeds, no less!) and you cross your fingers that you don’t get mugged on the way to your car. Pay the extra money and stay someplace else — anywhere but here.

I was allowed to work remotely for an educational institution and moved to the Sacramento area to be closer to my ill father. I drove across the country with my two cats, staying nightly in hotels for the duration. My jewelry box went safely with me the entire time. Inside was my engagement/​wedding rings which didn’t fit at the time, and my deceased grandmother’s jewelry, including a ring I was given at age 18. I’m 42 now.
I arrived at ESHA White Rock Road and immediately things were bad. The people above me were so loud, I could only guess that they were doing aerobics in their room. It literally sounded like people were jumping up and down. non-​stop. I soon noticed a man with a young child entering the room so didn’t complain. Kids will be kids.
When I received the «please review us» email from the manager I mentioned that it was very loud. They responded by telling me they would move me. I said fine, but I would like to wait for a room on the top floor, to avoid the same problem.
They moved me right next to the loud people. I responded by telling them it was not a good idea, but then they sent me another email saying the room was ready. The noise was getting really bad so I figured it would be better to be next to them rather than remain below. When I made it up there and had just about finished moving, they were moving out! Apparently the manager, Shaima, didn’t put this together. Oh well, I was there. The room was housing about 10 people, adults and children, saw it with my own eyes. I noticed that the room went unused for days because these people had wrecked it. The stench could be smelled just walking by as the housekeepers cleaned it. This is not an exaggeration.
Flash forward a day or so, I was awakened by a hotel-​wide fire alarm on Wednesday, September 4^th, about 6am. It went on for ten minutes and I started to get nervous. My cats were starting to react badly to the noise so I thought it was time to load them in their carriers and take them to the parking lot. They were both frightened and hiding under the bed, so it was rather chaotic. Meanwhile I tried to call the front desk, as the room emergency instructions ask you to do, but no body answered. So I began the panicked process of getting my cats down the three flights of stairs.
The next day, the housekeeper came (first housekeeper visit). I stayed while she worked because I don’t trust anyone with my animals. She’a a nice girl and I give her a tip when she left.
Later, I’m going out to meet a relative so go to put jewelry on. The box is gone. Panic ensues, and I tear the room apart looking for it. I call the front desk. Clerk tells me he can do nothing and to talk to the manager, Shaima, in the morning.
I don’t sleep at all that night, so am at Shaima’s office about 6am, if not earlier. I tell her what happened and she literally rolled her eyes at me. She immediately tells me her staff doesn’t steal. Well, I never said nor implied that they did, because they were never in my room alone to my knowledge. While it is highly improbable that I left the box in the first room, because I am 100% certain that I saw the box in my new room, I ask her to contact the people who were now occupying my previous room. I never lost my cool or raised my voice, I was exhausted so that wasn’t actually possible. She said, «yeah, I’ll do it later». Didn’t sound too convincing. She offered no sort of «I’m sorry you are experiencing this»…she offered NOTHING. NADA. ZIP. No sort of help.
I realized that I had worn a pair of earrings from the box and understood now that the box was stolen during the FIRE ALARM while we all waited like idiots, for over an hour, in the hotel parking lot. In hauling out the cat carriers, and the all the chaos, the door must have not closed properly.
When I called the corporate offices later, «Justin» asked me if the manager had filed an «incident report». I told her that Shaima, in fact, did nothing. He said this was wrong. He called her while I was still on the phone. When I returned to the hotel and told her I was there to pick up the incident report, I asked her «Don’t you think you should have done this earlier? Or perhaps let me know there would be steps to address this situation?» Her response was «Oh yeah I did it». Sure you did… because I went over your head.
Following this, I made a police report with the Rancho Cordova Police Department. The woman was nice, she got some of the facts wrong, but was very sympathetic. She emailed the report to me very quickly.
In the end, the «customer relations», higher-​ups at Extended Stay Hotels of America, located in Charlotte, North Carolina, did absolutely nothing to assist me. Same with AIG insurance, Portland, Oregon. «Investigation» included 1 phone call. Avoid the entire chain at all costs.

Stayed here on my own. My initial room was next to a double which often had noisy neighbors. Took months before request to move was granted. Think policy was to not let residents change rooms but not announced. Then bad incident occurred where all residents were displaced for about 8 hours. One month later all long term residents were told they had to vacate within 30 days or pay an extra $ 300/​month.
Other than that the management was friendly and excellent housekeeping.

Definitely one of my worst hotel stays ever. The room was as terrible as the customer service.
I had to wait around 15 minutes upon arriving — The front desk was closed with a note stating that they were «assisting a guest» and would be back shortly. When the employee returned it was obvious from the smell he had just been out back smoking. After checking in the employee offered me some soap or a razor. I was a bit baffled and asked if toiletries were not already in the room. He said they weren’t. I took the soap and asked for some shampoo and conditioner. He said they were all out. Definitely a first for me to have a hotel not have shampoo or conditioner…
I went up to my room — It was late and after spending 10 hours on the road that day I was pretty beat. Upon closing the door it was obvious there was a problem. The door would not close all the way. I examined it a bit more and it was pretty obvious at some point it had been kicked in and not fixed properly. The top ¹⁄₃ of the door stuck out an inch or more from the door jam and near the top you could actually see the outside. I was tired and just wanted to make the best of it so I called it a night. Or tried to… The walls of place are super thin. I am a pretty sound sleeper but there was no way to sleep with all the noise coming from above, the sides, outside… basically every direction. Needless to say it was a long and miserable night.
Upon checking out I tried to notify the front desk of the issue with the door. I even took pcitures to show them because it was so bad. The front desk clerk felt the need to try and argue with me how he didn’t understand how the door could be like that and that I had stayed in one of their nicer recently renovated rooms. I kept pointing to the pictures and he kept on saying how he didn’t understand how this could be.
Definitely will never stay at this place again…

First room, smelled like an ash tray even though we requested for non-​smoking room but the front desk person (David?) was very helpful in reassigning the room. the second room, had a weird moldy smell to it. maybe it’s their carpet but at least it didnt reek like cigarettes. Good size room with (dated) kitchen, microwave, fridge, stove and small TV .But it was do-​able. Besides the smell, My husband did find a toenail clipping near the bed and hairs in the bathroom. how digusting. We did get a Good amount of towels. They only offer one little soap bar and no shampoo, lotions, hair dryer, or iron (had to request with front desk).Don’t expect housekeeping to clean up everyday because the room gets cleaned only if you stay for more than 7 days. We also got a call late night from jokesters and a wake up call at 7:45am even though we did not request for one. The hotel is located off the highway. There’s a McDonalds and Mexican Restaurant in walking distance. We will not stay here again. rather pay a little more money and stay across at the other hotel.

I have stayed here many times, there have been minor problems, but, the staff has always taken care of them cheerfully and without any problems. This location is located conviently close to the Veteran’s Medical Center located on the Old Mather Air Force Base.

Very good extended stay hotel. The staff was very friendly and always helpful.

I can’t say too much about this place but I hanged out with colleagues from Texas who stayed here and from what I can see, it looked clean, friendly staff and courteous. They enjoyed the place. Worth for the price.

I stayed here during a training project with my company from December 9^th until about December 20^th. Let me say that even that was too long of a stay. This place is disgusting and that’s being forgiving. During my stay there, we all became sick. Likely due to the dirty conditions and unchanged air filters. We were hassled by bums for change on our balconies. Found a used condom wrapper in my dresser on the first day, had to buy cleaning products to clean our own bathtubs as they were foul and stained, encountered a centipede in the bathroom and a bum sleeping in the elevator. The beds were hard as rocks and the blankets were insufficient at best. The coverlet is about a thick as a tissue and made of some horrible synthetic that causes you to sweat all over the 3-​thread count sheets. I didn’t dare turn on the heat, because the disgusting filters would cause me to be even more sick the next morning. The desk clerk TJ was really nice and we didn’t complain to the management, as there never seemed to be any around. This place was horrifying, depressing and I felt like I was living in a homeless shelter. This seemed like the type of place where broken families go to drown their sorrows in cheap booze and we actually did see a couple of this sort, fighting in the parking lot on a daily basis. This hotel should be razed to the ground or represented on your website as the hell-​hole that it is.
It’s funny that when we moved to the amazing Hyatt Place across the street, we were no longer sick. Nor did we want to kill ourselves.