Boot Barn

Awesome selection of boots and country attire but the customer service was a little off at the Rancho location. I had no problem with my cashier but when I had called the day before to see if my boots I put on hold were still there for pick up the lady had an attitude and was a little rude when we were talking, she said she isn’t at the front desk so I have to clarify what boots I had reserved like I was bugging her or something… I don’t know, cute, really expensive ones I picked out. I don’t remember. Lol. They asked me for my name and number for a reason right. I just didn’t really appreciate her assistance much. It’s part of her job, she could put me on hold and go check and I would gladly wait. I’ll probably go to another Boot Barn next time.

Pretty good selection. I over heard an employee give some horrible advice on rides my boots. He obviously doesn’t ride horses and shouldn’t be advising people on what to buy.

Although I was able to find a pair of boots I liked, there were things I couldn’t find nor anyone who I could ask.
They do not carry woman wrangler or carhartt work jeans.
An older woman and her husband had to ask me if I knew of any employee that could help them, we couldn’t find anyone besides who was at the cash register.
I ended up buying my boots here and then buying the jeans at the store in Rocklin, much better store!

Very poorly managed store went in today one person working in there had to be 40 customers in there trying to get help this place is losing a lot of money will definitely shop at this one anymore

Came in on Black Friday and was happy to find they were running deals on some boots I was interested in. Unfortunately the Black Friday deal was only for a certain color combination and they didn’t have my size in stock. Fortunately for me, the nice lady at the counter found the same boot in my size with a different color combination and was able to get me the Black Friday price. Love the boots and love the price even more. Definitely coming back when I am due for another pair.

Hubby and I went in because he needed new boots. We were able to find what we were looking for at a reasonable price. The store layout is easy and consumer friendly. The atmosphere and music were on point for this type of establishment. So why the only 3 star review? Ironic as it sounds, their customer service was too much. We were completely bombarded by the many different sales girls so many times, we were getting annoyed and ready to voice an opinion, which is very unlike the both of us. We get that they are just doing their job, and honestly, there’s been places where we can’t seem to find anyone to help. But there is a balance I think and these girls were way on the ”too helpful” side. It made them seem bored and the store slow. There were plenty of people in there, and we noticed many shoppers becoming irritated with the several times the girls would come up to them. I never experienced this at the Rocklin location, so maybe next time, we’ll make the drive out to be bugged less.

Very disappointed in the selection. You do better ordering online if you want no n — traditional, stylish, non drab, kick a*s boots that ppl will instantly notice.
If you like plain, ordinary just OK boots with little 2 no design… This is the spot!
Customer Service… excellent!

bought my first pair of cowboy boots here. Kinda pricey but Ive seen pricier places. At the time I bought mine they had a promo for $ 25 off ticketmaster just in time for PBR.

I’m not ashamed to admit that I like western wear even though I haven’t been need a horse or a cow in decades. I started wearing western boots in high school and am a big fan particularly given my bad arches (cowboy boots generally have great arch support!)
Even though its clear I’m not country, the folks at this place have really taken good care of me. I can look around and get a sale usually on something I like and they even coaxed me into buying denims which I haven’t worn in 20 years.
Props to the ladies at the barn!

Yay, I am a fan. I’ve had some great deals on American West handbags here and a nice selection of shirts and boots, jeans too. Some home décor too. They do have a nice children’s clothing and toys section too :)

One Word, «Over-​Priced»

I had an incurable hanker’in for a new pair of kicks. After being incredibly disappointed with another store, I was really happy to find out this place was on our way to our hotel.
The minute I walked in, I smiled. They have everything! Rows and rows of boots, racks full of jeans, hats, belts. you name it. I walked out with a new pair of shiny black boots. I wore them all night and my feet felt great the next day.
The sweet cashier signed me up for the rewards club (free). I received a coupon & $ 30 store credit a couple of days later.
As I pull on my new boots and head out to the honky tonky, I say thank you Boot Barn — Hey ya and ye haw!

With a serious lack of options in the region when it comes to western wear, Boot Barn fills the niche perfectly. As with the majority of people, hence the niche market, western wear is definitely not my norm, but true to my roots I do enjoy a good pair of good cowboy boots. I’m also a big fan of a pearl snap western shirt in the right setting such as for a rodeo or country concert. Whether it’s a cowboy hat, pearl snap western shirt, boots, an oversized belt buckle or a pair of inappropriately tight jeans you’re looking for, Boot Barn probably has it. To clarify, when I state inappropriately tight jeans I am referring strictly to my male counterparts as there is nothing in this world I appreciate more than a woman that can fill out a pair of western jeans. Okay the truth is any jeans for that matter, but I do have a special appreciation in my heart for the cowgirl cut jeans. In addition to the extensive selection of western wear, Boot Barn also carries good selection of work wear. The work wear selection here seems comparable to a Bare Bones or Work World. As for the prices it may just be the nature of western wear in general, but the prices here seem very cheap. I found a decent pair of boots in the low $ 100 range and could hardly believe that nice western shirts were available in the neighborhood of $ 20. At these prices it kind of makes you wish everyday western wear could be the norm.