Verizon Wireless

Exceptional location. I had previously frequented the Morrisville and some Durham stores, and am thrilled to have found the crème de la crème of Verizon stores. Service in the others were bad dreams with condescending attitudes of some employees. EVERYONE here is awesome, and they taught me (classes!!) how to use my phone that the location I got it from did not. Eton is invaluable!

Great service at this location. I was there when it was relatively busy and Dennis was very accommodating, friendly, and knowledgeable. I would recommend this location to anyone in the area.

I received an email from verizon saying that I could trade my iPhone 4 for an iPhone 6 for FREE, which got me into the store. Only to find out that I wasn’t eligible (Strike 1!) BUT could do the EDGE program which is a deferred payment plan for the iPhone. I needed to upgrade so I reluctantly agreed based on the fact that I would receive the phone by a certain date. I was told «you’ll probably receive it before» that date. However, on that date I found out that that was the SHIP date and not the date in which I would actually receive it. (Strike 2!!) Now the SHIP date has been pushed out another week. (Strike 3!!!)
This is example of DECEPTIVE sales not just from Verizon but also from the staff at this store. I plan to pursue this matter further.

Very disappointed with my experience there yesterday. I was looking to upgrade my phone and lower the cost per month of my iphone data plan (which I was paying way too much for). I talked to an associate named Doug about options. He only gave me one option– add a device and pay about 15 dollars less per month. Sounds pretty good, right? The only problem was that I didn’t want to add a device and I explained that clearly to him.
I ended up leaving the store to consider the «discount» he offered. When I got home, I went to verizon online to compare plan prices. It turns out that they had a deal attached to my account that was 50 dollars less than I’m paying now, for just the iphone. This is what I asked for yesterday.
I can only assume that this store chose not to tell me about this deal because they were interested in getting a higher commission. In any case, as much as I’ve always had a good experience with Verizon, I will not be returning to this location. I recommend going straight to the verizon website and skipping the middle man.

Went into the store to handle changes on 5 lines on our account. We wanted to get it all taken care of at once. Even backed up our phones before going in. When we got there we were told that they could not actually transfer a phone number out of contract to a phone that was still under contract. Even though customer service and another store told us that they could. So after a very frustrating conversation we left. We were ready to actually leave Verizon after 15 yrs with them. So I called customer service back today and they tell me that yes, they could have done that in the store. They said the associate was «being lazy». So I called the store back and spoke with a manager named Chris and he tells me that customer service is wrong! So they both work for Verizon but can’t agree on what a store can and can not do! I tend to believe customer service since it wouldn’t put them out any and they were ready to take care of it for me. I tend not to believe the associate who realizes that it’s not a new sale and they won’t get any commission on it. Very rude, both the associate and the manager. The only one that was helpful was customer service. Customer Service even told me not to go back to that store! So if you are considering going to this location, I wouldn’t! Even their own customer service advised not to.

Be ware of their dishonesty. 1. Took the wife’s iphone4 due to it’s known home key sticking issue. 2. A lady their looked at it for few mins and acknowledged the problem and offered warranty replacement under our extended warranty. (AT this time, nobody said or aware of charge port having some rust OR did the phone have problems charging) 3. We get the replacement phone and returned the original phone back. 4. Later gets email saying phone has water damage on the charge port and we will be charged $ 299! 5. Called 800 customer service to complain about the incident. What’s really upsetting is that now the store manager has changed the story and indicated to 800 customer service that they have advised of the charging port and we may get damaged fee charge. THIS IS TOTALLY FAULTY. Both of us were present when we dropped of the phone and nobody made such statements. Really, really upsetting this store is coming out this way rather then being honest about what happened!!! Please think twice before visiting this particular store and try other store first.

Wireless stores are wireless stores.
The customer service at this store isn’t the greatest, and the staff are far off from being enthusiastic. My boyfriend went in for an upgrade from his Android to an iPhone 4, and it took about 45min to get it all straight. The store associate seemed new and a bit clueless in response to some basic questions.
The phone accessories available in here — you can get much cheaper on Amazon (just an FYI).
Edit:
I was contacted one of the employees who sincerely apologized for our lengthy experience — which I appreciate. Hopefully, service will be faster for future customers.