The Tidy Maids

I recently cancelled my service with Tidy Maids after eight months of reoccurring service. Overall, the cleaning performed was good and the ladies who were sent were always pleasant and nice. However, they were scheduled during a certain window when I would be home, and 3 times they did not show during that window (3 out of 8 times). When I called to find out where they were Beverly would say they would be on their way immediately — only to have them show up and zoom through my cleaning. On the last, and 3^rd time, they didn’t show and when I called Beverly she said they had me for the next day (although it was never discussed and I had the same appointment time for several months prior). I finally decided enough was enough and cancelled my service because it was too much of a headache to wait around for several hours when they were supposed to be there at a certain time. She did try to fix the situation by offering me a first of the day timeslot; however, after calling around to other cleaning services I found I could get similar services for a much lower price so I decided to not take her up on the offer. If you aren’t going to be home to worry about the staff showing up at the agreed upon time, then they should work for you; however, if you need them there when they say they will be, I would use caution and possibly call around for other quotes first!

Our team is always EXCELLENT! They stay till the job is done and I always find little things that they’ve done that are above and beyond. I’ve bought some «deals» in the past, but have found committing to a monthly service with Tidy Maids ensures that our house is cleaned at the same standards every time. I sometimes leave little notes about this or that and they always do a great job to give us personalized service. Nothing but the best from Beverly and Elena’s team! Thanks you guys!

First issue, they sprayed bleach haphazardly onto the toilet without moving the shower curtain away and bleached it. Instead of giving me a discount on my next cleaning, they made me purchase a new one and provide them the receipt so I would only be reimbursed the exact amount.
Second issue, my monthly cleaning was scheduled for Labor Day so it had to be rescheduled. The girl doing the scheduling apparently never wrote down my appointment though, so here I am waiting with no one coming. They said they could get someone over shortly or the next day in the afternoon, but neither is convenient for me. This will be the last time I use them.

I had a groupon for a 2-​hour cleaning like the person above me. Only difference with me is that I called them THREE times to schedule an appointment with the number they had on our groupon certificate and I never received a call back from them — ever. Thankfully, groupon refunded my money. I then called Tidy Maids on their regular line (where they don’t honor the groupon) and they quoted me a high price and seemed ready to come clean my house the next day. I didn’t appreciate that type of customer service. Whats the point in having a groupon if they don’t want to honor it?

I had a groupon for a 2-​hour cleaning. First they called to tell me they’d be arriving 30 minutes after the 2-​hour window they gave me for arrival. When I asked if I could reschedule because I couldn’t remain at the house beyond that window I was told I would be charged $ 40 if I rescheduled. So I rearranged everything to stay and let them into the house. When they arrived they told us they don’t do deep cleaning, don’t move any furniture, don’t do windows, etc. How are you going to even clean the floors properly if you won’t move furniture?! Well, we left and came back an hour and 40 minutes later to find they had already left. They didn’t even use the entire time allotted and yet the house wasn’t clean! The staff admitted that they are booked with 2 appointments at the same time, then another an hour later, and yet each appointment is supposed to last 2 hours. So, they over-​book their staff who come late and do the bare minimum before rushing off to another appointment. I wouldn’t use them again if it only cost $ 5/​hour!