Sterling Forest

If a «0» rating was possible, that is what I would give. I cannot begin to explain all of the issues I have had since living here. From the first week I moved in over the summertime, the air conditioning went out and we were without air for 4 days. The closet doors began falling off and the blinds snapped in half due to instability when i tried to open the windows when we had no air. The windows were painted shut and we couldn’t even open them. Bugs, which after several phone calls later to the office finally had an exterminator come out. We ended up taking care of the problem on our own. When previous maintenance staff member have come out, they have left tools and our carpets dirty. After a neighbors toilet flooded our apartment, they came to clean up and left an economy sized fan running to dry the carpet for several days before we called them to remind them to come pick it up. They promised to replace our carpets on our new lease and now, a year later, still have the same carpet. The current management company had my car towed right in front of my apartment during this past snow storm because my inspection was late. Granted, it was my negligence but to send a tow truck company out to tow your tenants for a profit! Despicable. We are moving at the end of the month due to having to deal with a new management company EVERY YEAR and an unheard of rent increase as well as MANY many other problems. I could go on but I believe I have made my point.

I wish I could give a zero rating. I contacted this agency for an inquire about an apt. After talking to 8 different apartment agencies I had the idea of what I needed to do. Then this guy Seth calls my phone and I explain yes I wanted more information but I have what I need and explained myself and he laughed! Told me he didn’t mean to brush me off but to rethink getting an apartment but to keep them in mind. Yeah right. If you want professionalism, chose else where.

I’ve lived here for 1 year. The management staff are very nice and quick to reply to concerns. The maintenance staff are prompt but they do not clean up after they work in your apartment, often the leave dirt marks on your carpet too. The landscaping is usually very neat, but the buildings are old and falling apart. Your utility bills will be much higher compared to a newer building. The fitness center is a joke, because most of the equipment is broken. My apartment is infested with bugs (roaches) and my neighbors complain about them too. Every week you see the exterminator here. There are noisy cars with loud music and loud exhausts too. You can also hear cabinets slamming through the walls. The area is really unsafe, there are domestic disputes in the parking lot and you hear gunshots every month. I have seen the police here more than any other apartment complex I have lived. I have also had people pounding on my front door screaming for me to call 911. Avoid this place unless you cannot afford something better.