Sprint Store By Fast Wireless

We upgraded our leased phone (turned in the old one to them) they lost it and never turned it in. Then Sprint billed us for not returning it. 2 months later thinking it was fixed I got a call from collection! Calling Sprint repeatedly finally got it fixed, but this store was no help at all! Get a signed receipt when you turn in your old phone.

This is the worst experience I have had with a cell phone provider store– and that is saying something. During the initial sale, the representative was very nice and helpful, though they were clearly understaffed. He had to keep answering the phone and the whole thing took several hours which I wasn’t expecting. The real problem came when I wanted to cancel my contract a few days later when I realized how bad Sprint coverage is in this area. Once again, the store was understaffed and I ended up waiting behind three other customers. This store is a third party dealer– which I was not told until after I purchased and found out I could only trade in my phone for accessory credit (not even towards my account.) Because it is a third party dealer, they claimed they couldn’t do much as far as giving me information on my account. I tried calling an actual Sprint store and at first was told the third party dealer was the only one who could process the return. On top of this, when I tried calling a different Sprint store, I was hung up on three times. Instead of offering to call for me or help in any way, the representative at this store just laughed and was completely unhelpful. Sprint customer service is generally terrible, but this store really went above and beyond.

I dread going to the Sprint store because it always seems to take longer than it should, but today’s experience was the worst. I went in because my camera didn’t seem to work and my phone was not charging all the time. Of course once you go to the store, the camera starts working and the technician has no problem with the charge… BUT! The technician acted like I was an intrusion to his day the entire time I was talking to him. When I asked him for the address to the store so that I could add this Sprint location to Unilocal,you would have thought I had asked him for a million dollars! When I was about leave, he asked me to stay to sign papers. When the papers arrived 5 minutes later, it was how HE helped me with the Unilocal phone app!!! Really? …When all I asked him for was the store address that he reluctantly gave to me? I couldn’t believe that I had wasted additional work time for this. I shouldn’t have signed his papers but I was too angry to think.
If this wasn’t the closest Sprint service center to where I live, I would never return again.

As Sprint stores go, this one rates pretty highly in my book. I have been here several times and never had to wait too long to be helped unlike many of the other Sprint stores I have visited. My most recent visit here resulted in the purchase of a tablet. I was lucky enough to leave the store with a lower bill thanks to an excellent sales associate who made sure I was receiving all of the discounts available for my account.
I would highly recommend this store if you are a Sprint customer and would call the day before for an appointment for even quicker service. Great job.