Service Experts Heating & Air Conditioning

So I called Service Experts for an estimate on either replacing an older central air unit entirely, or just replacing the condensing unit and installing a new evap coil and expansion valve in the air handler. Their man came out, not concerned with even what he was replacing as far as model, etc. Sat down with me giving me an estimate for 5k for a new condensing unit with evap coil, or 8k for a new unit. Nothing in the estimate indicated what they would replace my old unit with, just a price. I informed him the estimate was vague to say the least, and informed him to leave. He became beligerant, and after opening the door to let himself out with myself escorting him out of my house, turned around and slammed the door back open as he was exiting, with the door lock taking a small piece of skin off my thumb as I went to grab the door to close it behind him.
I told him I was calling the police, he said «go ahead I’ll wait for them». He however left immediately.
Police report filed.
I never knew these guys were under so much stress to sell. Either way, could never recommend this company due to a psycho salesman.

Used then off and on since late 90’s. Seem more mature and experienced than others. Great product in the Lennox line. We’ve moved from Trane to Lennox, twice, having experienced control board failures and various early wearouts in Tranes. They just did an excellent install of a split system for us, with gaspack. Within a month, one system lost all refrigerant, but they promptly repaired it under full warranty/​backing their work.

I had a new system installed in 2012 after my unit gave up from 12 years of use. There’s the first $ 9,000.00 The experience was great. They strongly advised getting a de-​humidifier for my crawlspace there’s another $ 7,000.00. Then on a check up told me that I still have dampness coming from the system. I asked them if it’s not coming from the crawl space now, and your here to maintain the system, then clean it. The answer was a $ 700.00 ultraviolet light and also suggested duct cleaning for about $ 500.00. When the system was installed, the ducts were fine. 4 years later on a new system and they need cleaning. But they made it 12 years and didn’t need cleaning? Every time they come to my house, it’s money, money, money! The operators do a great job and so did the installers, but service techs are constantly nickel and diming you to death! After I showed my anger; I was given a discount for the cleaning and light if I chose to go with them. If I didn’t have the service agreement, I’d go with another company. My biggest issue as a homeowner is that Service Experts always explains items you may need and the consequences if you don’t purchase them. Are the products and their maintenance services that unreliable? It’s very difficult to know if you have to have what they suggest cause it might cause more issues if you don’t get it. Pressure sales are not the way to keep loyalty with customers!!!

I had a fantastic experience with Service Experts. I rent & my property manager never has a sense of urgency about repairs or issues. Having experienced our first batch of winter weather this past weekend, I took matters into my own hands.
I had a fairly new HVAC system, put in by a competitor., late last summer. They were inoperable on Friday because of the bad roads & were closed on Saturday — which is normal for them. My heat went out Friday morning. My dog & I managed to stay here, bundled up & using gas logs (which didn’t help much). I called Service Experts Saturday morning & they were operating normal. The representative was very friendly on the phone & told me someone would be out as soon as possible. Within two & a half hours, a technician showed up.
Ryan was very professional, friendly & knowledgable. He diagnosed the problem quickly. A consultant with his company showed up, Everett, who was just as nice & professional. Because my property manager was giving me an attitude via text & phone, I was crying & upset — hey, I was tired, frustrated & cold. They were very compassionate & said they would do whatever it takes to get my heat working as soon as possible. Finally, my property manager OK’d the work & Ryon went to get the part. He was back soon after & did the repair in about 10 minutes. He waited with me to make sure the heat came on & it got warmed up.
I can’t thank Service Experts enough. They turned a horrible situation around & did so timely, compassionately & professionally.

It’s been 2 years now since a Service Experts technician reported a leak in my AC coolant, and quoted me one price to detect the leak and another price to fix the leak. By having someone else recharge the coolant and monitor the level, the «leak» seems to have fixed itself, never showed up again in 2 years. I can only speculate on the cause of the «leak», but Service Experts will not be touching my AC again.

Purchased a new airconditioning and heating unit from them during their buy one get one free. I was excited to get the unit installed. Two young men installed the unit and I was not home for the installation. My dad was there and the updates consisted of, «it doesn’t fit», «the measurements were wrong, but it is ok because that happens all the time». Not to mention the front yard was a disaster zone when I came home and it took them WELL over 8 hours to install the units. In less than 3 months the unit stopped working! I had two different service men come out in a span of two weeks. The first one could not find the problem, but stated that whoever installed the unit did not know what they were doing. The second one found the tubes for condensation were put in wrong and had been flip flopped, therefore causing the unit to shut off because of the condensation build up. I was FURIOUS! I had heard some companies in NC don’t require any specialized training for their installers, apparently this company is one of those. The second repairman was great and figured out the issue quickly. I was thankful for him as the days the unit went out were the two hottest days we have experienced all year so far (90+ degree days). He told me what had occurred and I just thanked him. I could not find the names of the original installers on my paperwork, or else they would be posted on here. I did get both my repairs for free-​but that was included in my purchase.
I DO NOT recommend this company.

I called after getting stood up by a competitor. I was surprised to be offered a same day appointment since it was 1:30 already. The technician, Bryan, was on time, knowledgeable, let my yellow lab keep bugging him for ear scratches and did a thorough job to get my heat back on.
My only suggestion would be to discuss the fees before doing the job. The price was fair so I had no issues with that but had this been a more expensive job you could be in a rough spot.
We will continue using Service Experts and will ask for Bryan again.

I was promised a year of service to be included with a furnace purchase and install. I live out of state, and arranged for Service Experts to schedule maintenance of the furnace and the HVAC with my tenants. For the next year and a half they called me every two weeks to sell me another maintenance agreement. Each time I said I had an agreement already, and that my tenants were waiting to hear from them regarding scheduling service. Each time the representative apologized, and told me they would take care of it. Two weeks later, they’d call again to try and sell me a service contract. The last time was a few months ago, when, for the first time, the representative I was speaking with took the time to look up my account. He informed me they had no record of my service agreement. I, however, still have my purchase order, with the service agreement indicated. When I told the representative there is a mistake, and that I received a one year service agreement with my furnace installation, he apologized and said he would have someone follow up with me. They have never contacted me again. If this were simply an oversight on the part of one person, I would reach out to the company, rather than writing this review. However, the reality is more serious. Every person I have spoken on the phone with at this company has lied to me. That may be an indication these are not the kind of people I should be trusting to do work on my property. As a consolation, it is nice they are no longer calling every other week to sell me a service agreement.

No stars this is the worst company ever. Do no use them. I bought a new heat pump from them and now no that it was not installed properly and they will not work with me to fix the issues. Also they tried to overcharge my parents. DO NOT USE THEM!!!

A few years ago, in one of the hottest days of the summer, our upstairs AC unit quit working. At the same time, my wife went into labor and our in laws were coming to stay with us. Needless to say, we needed our AC unit replaced for our inlaws and for our new born since all their rooms were upstairs. We called Service Experts and asked our neighbor to handle the repairman when he showed up since we were at the hospital. The repairman shows up and works on the unit and saids the compressor needed replaced. Mind you, this is a 2 year old unit. Our neighbor calls and relays the information and I am not a HVAC experts so I just have to take his word and have it fixed. When I came home later that afternoon, the repairman was just wrapping up and he tells me that he has to take the «broken» compressor back with him as he is not authorized to leave it behind so he didn’t show me the compressor. This should have been a red flag. Again, not being an expert and being in a rush because we needed the AC working, I didn’t argue and paid over $ 1100 for the work.
Over the years this unit had to be repaired a couple more times. I called other companies because something just didn’t seem right about the work Service Expert did. Well each time, the unit’s capacitor had to be replaced which was approx $ 200 — 300 work for parts and labor. The last company I called, based on recommendations, the repairman found that the unit was in a bad location where the capacitor was burning out because it was not getting enough air circulation so the unit was being over taxed. Not only that, he mentions that the compressor installed in the unit was very weak and although didn’t need replaced would maybe last a couple more years.
So now I am fairly certain I was taken by the first call to Service Experts and being charged for work that was unnecessary. It seems they installed a sub par compressor into the unit and took the original part which he claimed was broken. I considered myself savvy and street smart but I let my guard down under the situation and was taken advantage of.
I have no idea if the same people own or operate Service Experts from when I used them. Google service experts raleigh reviews and you will see a common message. I personally wil never call this company for any HVAC work. I actually found a great HVAC company where the repairman shows me the broken part, explains what he did and did preventative maintenance, ie moved the AC unit for better air circulation at no cost.
When it comes to HVAC, if they break down, it seems to happen at the worse moments and we tend to call the first repair service we find. We trust these repairman to give an honest assessment, solution and price. If they tell us something needs repaired, most of us are layman when it comes to HVAC so we just take their word. I think this provides opportunity for companies to overcharge and perform unnecessary work.