SafeClean Services

Absolutely the most horrible customer service ever. I had purchased a groupon and scheduled the visit and they were going to be 4 hours late. I rescheduled because I had taken off work and had to go back to work. Two weeks later I left work early again and then were again 3 hrs late. The guy took off in his truck withou saying a word. The office called me and said there was a discrepancy between what was purchased. I said no there wasn’t. I had purchased the 5 room groupon which could have up to 3000 sq ft cleaned. I was having them clean 3 rooms and a hallway. Which was about 900 sq ft. He had also said I better have more to do since he wouldn’t make crap off my visit. Great customer service!

I actually did not use them for service, per the discussion I had on the phone. They had a Groupon running and I called the business first — I always hear businesses like this so they don’t have to pay Groupon.
At first he seemed happy I called him instead saying «You should always call the business first!» and wanted to know what I wanted.
Instead of a «3 room» special, I wanted to do 2 rooms and stairs. I was told «absolutely not» and then he explained to me that stairs are not flat surfaces like rooms. Which, by the way, I already knew.
Then I offered to pay the 5 room special for only 2 rooms and the stairs and he asked me where I live. I gave him my zip code and he just goes, «Nope, negative. Not doing it». Just wow.
That is NOT how you get any customers to stay around. No wonder they need to run a Groupon.

I usually use Stanley Steemers for my carpet cleanings, however, I decided to save some money and bought a groupon for carpet cleaning from this company. They showed up 1 ½ hours after the scheduled appointment. The guy cleaned the carpets and not very well (Stanley Steemers has done a better job at removing the dirt). I asked for a receipt and the cleaning guy didn’t have a receipt book or any paper work with him. I spoke with someone at their «office» and was assured that I would receive a receipt, which I STILL have not gotten. I have called and emailed them several times, to no avail. These people are NOT professionals. I would NEVER recommend this company to anyone. These people are cheaper than other companies (i.e. Stanley Steemers, Zerorez) but you get what you pay for. Stick with the professionals and don’t waste your time with this company.