Quality Heating and Air

Ken answered my call for help at 9:30 in the morning and I told him what the issue was with my AC unit. He arrived the next afternoon as promised and had my repair done in about 15 minutes. I would not put any stock in the review from 2013, I think the guy reviewed a different company thinking it was this one. Ken was extremely knowledgeable, efficient, and an expert in his field. Trust this company to do the job for you, you will not find a better one.

I had a completely opposite experience from Daniel N. Quality Heat came out to service my heat pump through my home warranty company 1÷20÷14. Let me first say that I’ve had four other companies come out for various issues with the heat pump. One would tell me ‘low coolant,’ and another said, ‘fuse blown,’ yet another stated, ‘short in the wire,’ and yet another tech replaced the thermostat. Yet the unit continued to fail.
Ken, the tech sent from Quality Heat was quite polite, personable, and helpful. He took the time to determine why the unit kept shorting out and thus blowing fuses. He did not go with a ‘quick diagnosis’ such as «low coolant.» He determined that the wiring was bad. Someone had connected the wiring incorrectly into a ‘rat’s nest,’ and therefore the shorts were happening. Each time the system shorted, a fuse would blow. Eventually the shorting out would damage the thermostat. I really think at least one of the other HVAC techs from the other companies that worked on my system should have noticed that the connectors were not configured correctly, considering that some were sent out multiple times to see why the unit failed again.
Ken at Quality Heat and Air even called my home warranty co. for authorization to repair the wiring and breaker issue, as well as replace digital thermostat #2 (which was less than 2 years old but was damaged by the faulty wiring), so I didn’t have to. I appreciated that.
Not only that, but he answered the phone whenever I called; and I called him a lot: I called him twice in a couple hours to tell him what the thermostat was doing. Then I called him to see when he was going to come out to replace the thermostat that night. He assured me he was waiting for authorization from AHS. He did not want to replace the thermostat until the home warranty company ok’d the additional work on the electrical system as the same problem would happen and the new thermostat would be damaged.
and the next day, he called early in the morning to state he obtained it and would be by my house later in the afternoon. And, by lunchtime, he was there working on the unit with a team of people.
It’s is rare to not have to play ‘phone tag,’ and get someone’s voice mail, especially when a tech is out in the field working. At no point did Ken sound pained or aggravated when I called and was polite throughout the servicing.