Pro Image

Great store to get my Buffalo Bills gear/​fix. They don’t have everything but they have most of the gear I look for. Of course, there are other stores that have just as much gear, if not more, but this store is reasonable and straight up.
A sales clerk’s job is to sell, so if they recognize that I am a fan of a specific team, they point me to that gear, even if there is only one jersey, they will point me to it. Because the gear is licensed by the NFL, NHL, NBA or MLB, it’s a bit on the pricey side. Regardless, I’m a fan of the store because I can find some relatively inexpensive stuff here as well, or I can wait till a jersey goes on clearance after a player is traded.
Decent place for decent fan gear.

Even though the 1 other review of this place is not «recommended», they hit on a very true point that I just experienced tonight. Customer service is not something they pride themselves on here. The guy at the store straight up lied to me to try and get me to buy a jersey of a player I didn’t want there. I was looking for a stitched Von Miller jersey and he told me that since he had recently gotten into some trouble that you couldn’t even buy his jersey online, and even tried to pull one of those ‘believe me I’ve tried’. So just as a little research project I looked at both Dick’s Sporting Goods and Nike’s online stores and both of them have it in stock. If you want high pressure sales tactics and someone to talk to you like they know everything then this is the place for you, but if not then go anywhere else than here.

I purchased a Carolina Panther’s jersey as a birthday gift for my husband from Pro Image. During my purchase, I was assured that he could return the jersey for any other player as long as it was no later than 30 days from the original purchase date. After giving the gift my husband decided he wanted a different player, so we went back to the store (approximately 20 days after purchase) only to find out that the store didn’t have the player he wanted and could not order it. As we soon learned, not only did the store not have the player’s jersey that he wanted, THEY DIDN’T HAVE ANY OTHER Panther players’ jerseys either. After speaking with the manager, I was told that not they cannot give a refund of any sort, and that the only thing we could do is return the original jersey for store credit in order to purchase something else. I even explained to the manager that her employee told me they could order any other player, but she didn’t seem to care much for that. I can understand them being out of stock, especially during the holiday season, but I expect them to honor the verbal promises that were made during my purchase (which is why I shopped here in the first place).
Overall, my experience with this business has been nothing short of terrible. The customer service is absolutely awful and I would not recommend that ANYONE shop here if you expect to receive good treatment from the employees or management.