New China Express

The food is good but the service is the WORST EVER! Walked in to place an order. Told it would be 10 minutes. 3 people came in after me, also to place orders, not to pick up call ins. EVERYBODY got their food before I did. 30 minutes later (yes I’m stupid for waiting), I asked what the hold up is and I get my food. I asked for a free 12 oz can of soda for the wait and they wouldn’t even give me that. Customer service is AWFUL and the young chick behind the counter has NO idea what she’s doing even though she speaks good English.

The food is great, as for customer service, horrible. After waiting 2 hrs and still we had not received our food, we called and the guy was rude and very crude, cursing at us because we were making his job difficult. He hung up on us after screaming profanities because we dared to call and ask where the food was? We will never order from this place again. Don’t waste your time!!!

every time I’ve ordered delivery from here, it has arrived extremely tough and tasted like it had been sitting under a heat lamp for an unnecessary amount of time. would not recommend ever.

This IS not the worst Chinese place in town. Maggie, the counter lady speaks perfect English and is nice and polite. I was there one day when their delivery driver delivered a large order to an office building and some of the customers got their meals mixed up, instead of trading around like normal people they called and complained and even came in. They were total jerks to her. Maggie was not about to just give free food out, but she offered to make it right and then they stormed out saying this was the worst place ever. she wanted them to turn in the old food before she gave him the new food which i think is probably a great idea. no receipt no food. I eat here every single Monday almost. I got one bad meal in 6 months, I told Maggie about it and she made it right. her father works the wok, and some Hispanic dude does the deliveries. It is just about as good as any Chinese place I’ll ever eat at in a strip mall. its in a bad location next to a tattoo parlor barbershop and where you can get gold teeth installed. I recommend the kung pao chicken, but they do general tso chicken as well which probably accounts for like 90 percent of their business.

The absolute worst customer service this place needs to be burned to the ground!!! I ordered my food it never came and called to see where it was because it had been 2 hous and the lady asked if i wanted to cancel NO I WANT MY FOOD and she said she just gonna cancel my order!!’ If you can avoid please do

This place doesn’t even deserve a star. The lady on the phone is extremely rude. I placed a delivery order and spent about 10 minutes on the phone explaining my address. I did not receive my food until an hour later. The food tasted old and after one taste I thru away my food. I will not ever again order from this place.

By far the worst Chinese food I’ve had in the Triangle!
We ordered 3 different items and they were all substandard.
Our order of sweet and sour chicken was inedible, the chicken had clearly been sitting under a heat lamp for some time and was so tough and dry that a fork would barely go into it unless you forced it.
The chicken and Chinese vegetables was tough and totally bland, and while the chicken curry had some heat but no real flavor.
Delivery took 2 calls from the driver to find us since the address was incorrectly taken on our order even after spelling it out twice, and it’s a common and simple spelling. I expect Chinese restaurants are normally staffed with Asians but if you can’t speak English enough to be able to accurately take an order then you FAIL.
If I could give this place a 0 rating I would.