Monograms

Monograms at North Hills was a huge disappointment. Took a cashmere scarf to be monogramed. It was slow return and when I got it, it was horrible. The threads were bare in places and the whole thing looked cheaply done. Will never use again.

Unfortunately, I didn’t see the other poor reviews on citysearch before going here:
Located in the trendy North Hills shopping district, and looks very high quality. Found the opposite to be true and will complete our remaining personalization work elsewhere. Had about four items monogrammed and was in the process of picking out towel sets for the new bathrooms for the same purpose.
Felt rushed and a bit patronized by the woman I presumed to be the store owner, but from the web site I think this is not the case. Seemed more important to her to take the order down than to help advise me and ‘get it right.‘
The turnaround time was slow. On one item I called and asked to be cancelled a couple days after ordering because I’d found the item I actually wanted on
, and the person I spoke with insisted it had already been done and the whole order was pretty much completed…
…however, it took about three weeks later for them to call to say it was actually ready. Left me with the suspicion that either (a) they just didn’t want to bother to check, (b) they didn’t want to lose the order, or © they’re just disorganized.
When I finally came in to collect the items, I had to remind them of all the orders and it looked like they had trouble gathering them all. If I hadn’t told them, I’d have had to come back again.
Upon pickup, on one item I noticed there were several bumps and bubbles from «crumbs» (they told me) that had gotten beneath the monogram. They took it to the back to ‘fix’ it with their fingernails, and when they presented it to me again, it was stretched and ruined and I had to say, um no, that’s not acceptable. Only then did they offer to redo it. They should never have placed a customer in that awkward position.
(a) the mistake shouldn’t have happened — keep a clean workspace
(b) they should have inspected it and caught it themselves — quality control
© they should have said — let us redo it in a day, and
(d) mail it to your house so you don’t have to make another special trip.
Instead, for a simple item, there were no apologies, and another three weeks later they called to say it was finally done and I had to find time to get back over there. When I walked in, I overheard the woman apologizing to someone else on the phone for another screw up.
Another item’s thread color looked very different on the sample book than on the item — really disappointing and now there’s nothing I can do about it. I think they could have warned that it may be better to go ‘one shade darker’ on thread color if placing it on a dark background or because of the way the light changes. Again, no expertise or guidance given — just impatient to write down the order.
Another semi-​costly item — a silver keychain — partially fell apart the same day I got it, and then completely fell apart two days later — fortunately I noticed and was able to look around for my keys which had fallen to the ground or I would have lost them. The keychain is now in pieces in our butler’s tray in the hall, and I went back to the trusty hardware store keychain we’d gotten for free with a key copy. Given that I’d had problems with every item I bought and was still waiting for them to re-​do the other keychain, I didn’t even bother to tell them.
By the way, it’s a month and a half later and that keychain I’d had redone is torn again. Absurdly impractical to apply an unprotected plastic sticker on a keychain and expect that it will stay nice.
Really regret spending my time and money on such simple projects, and I just wouldn’t want anyone to have a similar remorseful experience there.