Modern Plumbing and Backflow

I needed a plumber due to several frozen and broken pipes. They were responsive, and helped me in my time of need. I would recommend them to anyone (commercial or residential).

Provider was supposed to install a 1.25 inch gas line from my gas meter to my backup generator located on other side of house. Job required trenching, obtaining permits, passing inspections, running the 1.25 inch gas line, connecting line to gas meter and generator. Approx distance of 110 feet.
How’d it go? Here are my experiences with this company:
It went only part way.
* Triangle Plumbing did do the trenching.
* Triangle Plumbing installed a ¾ inch gas line instead of the 1.25 inch line previously agreed to.
* The generator requires a 1.25 inch line to operate properly in event of a power failure.
* Installer was shown the generator installation guide which specifies a 1.25 inch line. Installer said «the book is wrong.»
* In addition, I called the manufacturer to verify and they too stated that 1.25 size line is required.
* PSNC energy gas technician also stated that 1.25 inch piping is required to meet the generator load.
* Triangle Plumbing insists that both the manufacturer and PSNC energy are wrong.
I refuse to accept this ¾ inch gas line, that it is not what we agreed to and Triangle Plumbing has been told this on multiple occasions. Triangle Plumbing was informed prior to project beginning that line was to be 1.25 inches and has been told several times that the ¾ inch line is not acceptable.
Triangle Plumbing refuses to replace the line.
Since no progress has been made on a resolution, Triangle Plumbing has been told to recover the ¾ inch line that they installed. Triangle Plumbing has not done so and after three weeks of excuses and arguments from them I have a 110 foot length of unusable pipe and an uncovered ditch in my back yard.
Since I have already paid 50% of total cost of this project, apparently provider has decided to abandon project and just keep my money.
Triangle Plumbing has failed to complete this project, meet my needs as a customer and prefers to argue than to make it right. The work done to date is unsatisfactory and incomplete. No attempt to resolve this matter has been made by Triangle Plumbing except to say I can have a Cary inspector come out and inspect it.
I am extremely unhappy and do not recommend this company as it is clear that the owner does not care about meeting agreements. I have emails to back up my claims should anyone wants copies.

One of my hose bits froze over the winter. The valve would not shut off completely and water continuously ran. I had a tech, Brian, come out for the initial repair where he told me I would need to cut a hole in my house to run a whole new line. He told me he could probably fit a new valve on but did not have the fittings on his truck. I rescheduled for the following Sunday and he repaired the hose bit without getting into the wall. He also took the time to show me what my various valves were linked to in my new house. It was very helpful.

Thankfully I haven’t needed a plumber very much, but if I ever need one again I’m calling Triangle Plumbing. I had some blockage issues which turned out to be from roots in a pipe. I was looking for a plumber who did video inspections and after seeing two other glowing reviews on here (thanks Unilocal!) I went with these guys.
For the first visit, Troy was great. He was scheduled for noon, but called and said he could be there early. He explained what he was doing and if he needed to do anything extra like remove the toilet to get to the pipe, he double checked the price with the office before he anything. In just over an hour he had cleared out the clog and located the root cause of it. He gave me quote for fixing that and told me what I would need to do from there. Not the cheapest thing to fix, but their prices seemed fair and in line with what other places would charge.
Jump two days from then and the guys came out to dig up and replace the section of the pipe with the roots. Again, they were real nice and informative about what they were going to do. My dad was there for most of that visit since I needed to be at work, but he agreed that they deserved a great review.

Outstanding service. I called with a busted pipe this morning. They said they’d have someone here by 3:00. Scott was running EARLY and called to see if he could be here at 2:00 (You think I was going to say no?). He showed at 2:00, went right to work and was cleaned up and done 20 minutes later. (That time included stopping to answer my questions along the way.) Price-​wise, I don’t think any plumber is «cheap», but the coupon on their website helped a lot.

These guys rock! They fixed our issues fast, they pick up the phone & were on time. Friendly guy and the price was great. We’ll use them again, for sure.

Brian was a lifesaver when our water heater started leaking and finally gave up the ghost.
I had ordered a water heater at a big national chain store and paid for them to install it. After they botched one thing after another over the course of about two weeks, I finally gave up on them and (luckily) was able to get my money back. So much for relying on name recognition for recommendations!
I started talking to Triangle Plumbing for advice and Brian was as forthcoming as he could be. When I finally had enough of the other guys’ run around at 7PM on a rainy Wednesday evening, I called Brian again to give him the nod. Within 2 hours he had delivered and installed a high end water heater for me for less $$ than the other place would have charged.
I’m reasonably mechanically inclined and I took the opportunity to watch and learn. It is obvious that Brian takes great pride in his work and enjoys teaching as well. He clearly answered all my questions and explained his choice in parts, materials and methods. His work was top notch.
I found out afterwards that it was his birthday that day to boot! Thanks for going above and beyond, Brian!