Midas

I definitely would never take another vehicle to ANY Midas Location. It is important that you as the consumer know and understand that these are franchise locations; so there is NO corporate oversight that pretends the consumer from being taken advantage of — my experience has suggested that owners are allowed to do as they wish. It is not a business that respects the basic fundamentals of customer service. In addition to having property stolen while in their possession. We had a transmission installed by this location in May — the vehicle is now once again under repair for the transmission just 4 short months later. They do not update their customers on their progress while working on vehicles. Lastly, this locations manager, Brad, needs additional skills for better dealing with clients and customer service issues.
Personal Property was stolen while in the business’s possession.
Our vehicle was taken to the location on Thursday, September 10^th at approximately 9AM. The vehicles primary use is a work truck used for landscaping and had landscaping equipment present on and in the vehicle at the time it was dropped off. On Tuesday, September 14^th we were notified by the manager that the equipment was stolen from the vehicle. The business has been less then helpful in providing information that may lead to the recovery of the stolen items. I was directed to corporate by the store manager to resolve the issue. At which time I was informed by corporate the the store is franchise location and is not under the control. This was information that the store manager was well aware of prior to sending me to contact their corporate office. I was also guarantee a call back within 48 hours from the store owner, which never came. The store took no reasonable measure to secure the personal property that they were aware was present. I know they were aware the equipment was present because they have said so in a statement to me on Tuesday, September 14^th when they notified us of the loss. «An employee noticed that the equipment was there at one point and now missing». In addition to not taken adequate measures to secure the property they have no idea when the theft occurred over the span of four days. They haven’t answered basic questions of what measures they use to secure any of the vehicle they service, whether they use security cameras. We can’t even be sure that the item wasn’t taken my an employee. In addition displaying extreme neglect they have been less than helpful in getting the issue resolved. They have no made any compromise or attempt to create good will in a retrieve property that was stolen on their private and under their «watch».
While, the manager, Brad, states that their signs mean they aren’t liable that is in direct conflict with the law «In most states, that sign would not work to absolve the owner of liability. When you take a car to a repair shop for them to look it over or repair something, in most states you create what the law calls a „bailment“ contract. That requires the shop to take reasonably good care of the car while it is in their custody. If they don’t, then you have a right to recover damages for the damage».
I firmly believe the location is refusing to give additional information regarding the theft because they are hiding something. Since bailment contract also state that the repair shop needs to take reasonably good care — if it was found that the lawn mower was stolen during business hours then the shop would be even more liable for the property. Additionally, they have not done anything to prove that the loss didn’t occur as a result of one of their employees.

I have been taking my cars here regularly for brakes, oil changes & minor items like fuses, bulb changes, wiper blades, fluid top offs, etc for 7 years. I have never had a problem.
I have gone alone, I have gone with a man at my side & been treated the same regardless. They speak to ME about MY car. If I have a question they answer it, if I want to see a discarded part, they show it to me, if I want to look at the condition of the rotors before I agree to have them replaced or resurfaced they take me in & show them to me still on the vehicle. (this was especially nice the firs time my daughter had her car in b/​c they took us both back & really took the time to explain the rotors to her, how they worked & why they wear down & told her best practices to get the most out of her brakes) this was an amazing thing to do for a new driver.
They always have a ton of specials & coupons & always try to apply as many discounts as possible. They have never tried to push something unneeded or illogical on us.
We have 3 vehicIes in our home, they all go here for maintenance work. We have always had GREAT service & we have NEVER had ANY problem here.
And they have a giant checker board in the lobby !

The guys at Midas on Capital were AWESOME! They will be my go to shop from now on! They gave me great service, didn’t try to force any unnecessary work on me, and had me out of there in a timely manner! All while keeping my costs low! This is the best shop I have found since moving to Raleigh in 2005! Wish I had know about them all along! Brad is a great manager! Handles all the customers with a friendly smile and a professional manner. I HIGHLY recommend!!!

As a lady who is clueless about car maintenance, I always dread going to any sort of mechanic. My experience with Midas today was awesome. I scheduled an appointment & my time was not wasted. The service-​time did take slightly longer than expected, but Brad (the manager) took me back to see the car and explain the hold-​up, which was minor. Nobody tried to sell me anything I didn’t need. I used a $ 20 coupon from their website, got great service, and they even threw in a free coffee! I also overheard him telling another customer they can provide a ride to work/​home while you wait. I was apprehensive about using a chain, but this place feels like a mom-​and-​pop, despite the corporate logo.