Metro Property Management

I would give zero stars if I could. Called to inquire about a particular property. The guy REFUSED to give me the information. He asked me what I was looking for and I told him it depends and that I was calling on behalf of 3 different families looking for new places. I told him if he would just give me the specs of the house I was asking about I could pass the information along to whichever family it suited. The man started yelling at me and refused to give me the information then he hung up on me!

Stay as far away from this company as possible unless you want to throw your security deposit away. My daughter rented a house near NCSU from Metro. Foundation issues, wavy floors, kitchen redone with floor linoleum squares used for counter tops, bath not vented and mold painted over… You get the idea, the kind of place we rented when in college. Upon move out, they claimed the house was dirty and pocketed the entire $ 1,300 security deposit. My daughter moved on to Dental School in Louisville so she was unavailable to go to small claims court in RDU and they would not let me file on her behalf or I would have done so. Braxton Matthews does not practice the golden rule. Do not do business with them.

Was supposed to be for 3 Points Properties in Raleigh.

If you are seeking the worst in initial contact and customer service skills, Chris is your guy. Rather than suggest other properties that allowed pets, Chris felt it was more apropos to just send an empty email with the subject line filled with
«Ashebrook-​no pets»
No call, no other info… just that.
If your initial contact with a potential lessee is that atrocious, what else would be in store?
My suggestion is to look elsewhere.

The apartment I rented from them was a 50’s era duplex with worn hardwood floors.
When I moved out, I left the place cleaner than I’d found it.
No refund on any deposit. MPM would not provide any receipts or documentation on any of the ridiculous claims that they to refinish the floors, bring in an exterminator, or any of expenses they claimed I had occurred as a result of my stay in that property.
I have rented about 8 different apartments over the last 12 years in the NCSU area. NONE of my landlords have EVER failed to refund my deposit. I have ALWAYS gotten 100% of my security deposit returned.
MPM will keep your deposit. Don’t even try to call back and dispute it. They are rude, they are shady, they are unethical.
Go somewhere else – there are plenty of better property management firms and landlords in the area hawking rundown apartments who won’t rip you off.