Kmart

I went to k-​mart on Six Forks road yesterday and stood at the service desk while 5 employees were having a conversation and NOT about work I might add. One of the girls did turn around to look at me a few times but finally I asked if SOMEONE was working the desk? After looks and snickers an older woman came over, not very friendly opened my bag asked for (member number ?) I said I didn’t have one and she proceeded to ask how I paid for the shorts – The receipt I had only showed the top I was returning (Which she gave me cash back) but now the big hold up was HOW. the shorts were paid for? Well it was over a week ago and seeing how they were paid for separately I wasn’t sure and didn’t think it was that big a deal as I was getting the exact same ones in one size up .(All the tags were still on them !) We then looked at charge cards — my phone number… – I was NOT looking for cash back ! I had about $ 140.00 worth of clothing that my grandson needed for camp right there with me that I ended up purchasing at Walmart !! ! I After dealing with this INEPT person which I did find out was the front end manager ! well all I can say is it is not hard to see why all the K-​mart stores are closing. Worst customer service I have ever had ! Cathy R 6÷20÷15

K Mart has really slipped. This store is kind of depressing to shop in. The stock is placed haphazardly and their seems to be a lack of merchandise, customers and business being done. The staff is very nice here, but they don’t have much to work with.

Cashiers are stuck with having to ask all customers to sign up for Kmart marketing stuff «Would you like to be a Kmart rewards member» You say no and then they try to talk you out of it. If someone says yes. You are stuck for 10 mins while the cashier tries to figure out out to input address, zip code, phone and etc… in to the register.

This is really the worst store and most miserable shopping experience. Every time I go here I regret my decision as soon as I get in the checkout line; unfortunate service considering how close it is to NC State campus. No employees are ever around to answer questions, cashiers have no sense of time or urgency– and generally only 1 is opened– and management doesn’t care about customer service at all. If you’re in any sort of hurry, don’t shop here, it’s worth the drive to any other store. I wrote this while standing in line (to purchase 2 items) for 30 minutes

If I had a choice where the zombie apocalypse would start, it would be in this Kmart’s expansive, desolate parking lot. This place is (and has been) in desperate need of renovation — it has not changed one bit since my first visit in 2006. This place is stuck in the 90’s — they’re just missing the deli counter with the Icee slush machines.
Don’t get me wrong, I’ve been forced to shop here with my parental units (since it was the closest place in the vicinity of NCSU), picking up a couple dorm items that I didn’t know I needed (shower curtains for the exposed closet). Coming here out of choice, eh – no.
The service here has always been awful. Employees just don’t care and they seem to really loathe their jobs. There’s never more than two check-​out lanes open, and there’s always a long line. I also think it’s a bit trashy that they have cheap bottles of wine in fridges across from the check-​out lanes.
If you REALLY need something for your dorm or apartment, I promise that the 10 – 15 minute drive to the closest Walmart will suit you better.

I cannot say enough bad things about this store and its employees. The store is dirty, disorganized and poorly stocked. It looks like it hasn’t been updated in over 20 years. The employees are HORRIBLE. Sans one or two times when I’ve managed to get a smiling and efficient employee, most transactions include a ridiculous line and a sourly employee with an attitude and no sense of rush.
Today was the last straw. I went in the store to get my site-​to-​store purchase (I should have known better based on the deplorable service when I picked up my last site-​to-​store purchase). I got an employee with an attitude who acted like I was an idiot and inconveniencing her. After 20 minutes in the store twiddling my thumbs and waiting for someone to figure things out, I was told that I had waited too long to pick up my order and that my money had been refunded over a week ago. I asked for a copy of the return receipt and had to wait another 5 minutes for that. In the meantime I witnessed 3 customers come to check out at the Customer Service desk and the employee at the desk told them to go elsewhere to check out AS SHE SAT THERE FILLING OUT POWERBALL TICKETS FOR HERSELF instead. I came home and checked my bank account and sure enough, no refund. I called customer service and was told that my items were at the store and that I had never been issued a refund. I protested, as I had the refund receipt in my hands but the lady on the phone seemed completely uninterested in figuring out the issue. I told her to just cancel everything instead and I’ve got my fingers crossed that I’ll actually get my money back.
I can’t say how much I hate this Kmart, and more importantly, its employees. It’s unfortunate that it’s located in such a central location and stopping a better store from using that location to actually serve customers.

The ban is up on Kmart. They are an example of customer at dis-​service at it’s finest. I’m not sure how they are still in business honestly.
Their store is in a serious state of disrepair. It’s looked the same as it did when I was in college… in 1993… that isn’t saying much folks. The attitude of their staff… well, it’s usually a miss and occassionally a hit and they usually have a line a mile long at the register.
My biggest gripe though is their return policy. Kmart, here is the deal… we’re living in a highly customer service driven society. And a 90 day return policy isn’t that. Especially when someone has a receipt. Even Marshall’s will return an item without a receipt for store credit.
Either get with the program, clean up your store and your act or just get out of the game. Pick your plan.

K-​Mart is really circling the drain these days… at least at this location it is. I feel like it is in dire need of a facelift structurally and layout-​wise as well.
Two registers open with at least 15 people waiting to checkout. I did not see a smile on a single face during my experience, which really says a lot about a place.
I did not come here to shop, but instead to pick up something I had ordered online (I had found a deal for some items at almost 50% off) and decided to not pay for shipping as that would negate the deal. My items were ready a few hours later, which was actually nice and surprising.
When I got there, I had to wait in the customer service line for over 10 minutes to pick up my item. They definitely did not seem like they were in a hurry to serve me, either. It definitely doesn’t take over 10 minutes to walk across the store with a very small product. (I’ve worked in retail in the past and for big-​box stores, and I know what is normally expected of employees.)
I find urgency/​fast service to be absolutely necessary when it comes to customer service. I did not find that here.
K-​Mart may have good sales online from time to time for household products, which is the only reason I’m not giving this particular location one-​star.

I can remember when Kmart was the leader across Raleigh. Today it is clearly in last place. Why? Kmart does not attempt to improve its overall image to the customer nor the community.
This particular store looks very run down — inside and out. There is a minimal selection of clothes. Most of all the selection is very unorganized. Many will say that this location caters to the college students but also there is a large community of people not in college. I personally think that Kmart has given up in the customer service areas or areas of rebranding — especially when Kmart now owns Sears. But you wont find Sears brands at this Kmart which is a huge disappointment being that the store size is very large.
The pharmacy is very small and does not seem very organized. I have tried in the past to get prescriptions but because it is so small I have had to wait a few days. Refills are the same way. Thus the pharmacy does not seem to want to retain or maintain its surrounding community.
Usually there are no registers open except the customer service register. Most of the time there are two or more employees behind that counter. Sometimes I have witnessed long lines and on some occasions patrons have walked out in frustration because the customer front lacks organization or is just too slow.
If you know what you want generically, then this is a fair stop. Otherwise I would drive a bit further to another store chain because you wont find anyone to help you find your selection. If this location does not improve it may be the next slated for closings but it seems that Kmart is not doing anything nationally to improve its image. Time will tell.

I know they have employees at this store. I’ve seen them. I’m just not sure what they do there. I know what they don’t do there. They don’t stock or straighten the shelves. They don’t work at the registers. Any of the registers. I go to this store for one reason. It’s near where I live. If I’m without a car for some reason, I can walk there in five minutes. There was one other reason last Christmas. They had these dart gun rifles for $ 20 that had sold out everywhere else including
for over $ 40… why? Because nobody shops at Kmart I guess. So that’s what my brothers in law got for gifts. But really, I was there yesterday, and there were ZERO registers open and a line of 8 people at the service desk. There was one woman working a register there… doing checkouts and returns, and 4 or 5 other workers… in uniform… fiddling about… either just coming on, or getting off… or folding unpackaged shower curtains, or picking their acrylic nails, or… just not working. The store is a wreck. The only area that looks like it should is the NCSU paraphernalia, and I assume that’s serviced by an outside vendor. Kmart makes me say ug. Oh, and on average, item for item, they are more expensive than Target.