Insomnia Cookies

Good food, a little bit pricy, but I hate the service. They are slow and often rude.

Good cookies but pricey. Split the peanut butter cookie & ice cream with my wifey.
I wouldn’t go out of my way to go there but I’m also not their target customers. Married, 2 kids, suburban-​ite.

I just have to say that Insomnia Cookies is the most wonderful thing ever. Fresh, warm cookies delivered right to my door… it doesn’t get any better than this. The double chocolate chunk is amazing. Do not order from this place without trying it– you’ll be totally missing out.

Yummy late night deliciousness! And they deliver up. toll 3 am!!! I ordered 12 cookies: 3 sugar 3 triple chocolate chip chunk 3 s’mores and 3 double chocolate… $ 27!!! Pricey but YUMMMMMMY!!!

I went to Raleigh for a work trip and went to this place several times that week. I also bought a 6 pack box to bring back home. Cookies are soft and delicious. Tried double chocolate, mint chocolate, chocolate chunk and the chocolate chunk was my favorite.
I’m writing this review with a sad face on as I am about to finish the last cookie from that six-​pack.

The cookies are absolutely wonderful! Best cookie I have ever eaten. I only give a 4 star because the cashier working that day was not very friendly. Like «I hate my job» attitude. Other than that it was clean and the cookies were warm and soft! Yummm!

I’m not a cookie lover, but insomnia cookies makes me one. They have the best cookies here and I wish I knew how to make them at home. I remember trying insomnia cookies a while ago and not being so impressed, but I’ve tried them again more recently and they were amazing!
Cookie of choice here is by far the peanut butter. The peanut butter flavor is so strong and the cookie is soft and delicious. I could eat a dozen of these in one sitting. The classic chocolate chip is also good, and you can’t go wrong with the snickerdoodle.
They do have ice cream here too if you’re in the mood for that instead of a cookie. They even make ice cream sandwiches with the cookies! I have tried this before and I will say even as an ice cream enthusiast it was not my favorite. I think it was because the ice cream is not soft serve, and instead the scoop is pretty hard. Because of this, it’s hard to eat it with the cookie as a sandwich, since the cookies are soft but yet the ice cream was so hard. I would recommend microwaving the ice cream sandwich for a bit to get the ice cream a little softer and I think this would make it so much better.
Paying 8 dollars for just 6 cookies seems like a lot for just a cookie, but I will say here it is worth it.

Have heard so many good things about insomnia cookies, and have wanted to try them out. Unfortunately, I fall JUST outside of their delivery range for my area. But a friend wanted some, so we went and got some! Just a box of 12, half chocolate chip and half m&m to keep it simple. Took them home and ate them about an hour later… Oh so good!!! I can only imagine eating them fresh on the spot with some milk! Or having them late night when the munchies kick in… Still a little irritated I can’t get these bad boys delivered to me!!! Oh well! I’m sure I’ll pick some up again soon!

Fantastic little place on Hillsborough street by NCSU. I got an assortment of cookies for my work and they’re amazing. The cookies are still warm when you get them. Also, THEY DELIVER. Just when I thought the world was a safe place, now we can get cookies delivered to our home, work, or class until 3am.

I have always had decent service including delivery time. Unfortunately this evening ordering cookies at 6:20, and still waiting at 10:57 I find unacceptable. I sincerely hope for their sake they invest in delivery drivers that are timely.

Gluttoneous. Luxury. Convenient.
Has this ever happened to you: you are about three hours into your «Orange is the New Black» or «House of Cards» marathon on Netflix, all of a sudden, that sweet tooth craving kicked in… You don’t want to bake your own triple chocolate chip cookies, nor are you in any form to go out, because let’s be honest we are all in shaggy pajama pants when we do Netflix marathon.
Worry not, my fellow marathoner (no miles involved,) because Insomnia Cookies is here to the rescue! Whoever came up with the concept of cookie delivery need to be nominated and received Nobel Peace prize.
Yes, I would admit the price point is a little higher than what you would normally pay if you go out and get them yourself, but that’s the price you pay, for ICE CREAM COOKIE SANDWICH delivery at 1:15 AM. I mean, am I wrong?
***WOULD RECOMMEND*** To anyone that is currently doing Netflix/​Hulu/​DVR marathon, hosting home dinner or birthday parties, or just simply going through hard time and want a little pick-​me-​up.

The cookies were delicious! I ordered the chocolate chip cookies and I enjoyed them. I will return in the future.

The cookies are good! However, the customer service here sucks with an exclamation mark! I went there tonight on a Sunday evening and had a 15 minute wait although I was the only customer and 2 employees were in the kitchen chatting and /​doing whatever. I informed the employee I was unhappy with the long wait but his nonchalant and rude response was even more bothersome. I won’t come back here due to the terrible customer service! Good cookies and poor customer service is abominably tasteless !

Ehhhhhh not so sure about this! The staff wasn’t very friendly and kept talking to each other while I was trying to place my order. I was quite literally interrupted and it took much longer to order then it should have. I was also disappointed they didnt have some cookies ready. The selection is also slightly misleading because you cannot have deluxe cookies in a box, which I feel like should be displayed so I knew before deciding I wanted a smores cookie and finding out I had to order it separate. The smores cookie was very good but the m’ms was so-​so.
Could be better, but I would come back & hopefully have a better experience.

It looks like I’m going to be the only bad review on here. Unfortunately, my first experience with Insomnia Cookies was not satisfactory. Let me begin with a detailed (okay, not too detailed) account of what occurred.
I had finished glazing my clay pieces early (I was taking a pottery class at the crafts center at NCSU), so I decided to walk over to Insomnia Cookies at around 8:45 this past Tuesday to get my friends and I some cookies. Once I arrived, there was a group of high schoolers that were touring NCSU. As I was waiting in line, I overheard the employee state that there were only three options of cookie available (I believe it was sugar cookies, oatmeal raisin, and peanut butter chocolate something), as they hadn’t made a fresh batch yet, and also that she was the only employee there at the moment.
I’m sorry, what? You’re a company that sells cookies exclusively, and you only have three of your varieties available? Talk about a bad business practice. The employee apparently decided that it would be better to stay at the front counter instead of going to put in a fresh batch. It wasn’t until a few minutes after I ordered that she finally went to put in a fresh batch. It took about 20 minutes until I finally got my order, which in my opinion would have been streamlined by actually, I don’t know, putting cookies in the oven BEFORE they were needed? Shouldn’t there be adequate supply for the anticipated demand? At least three groups of people came in and, once they heard that there were only three kinds of cookies, obviously the less popular varieties, walked out the door, not thinking it was worth the wait.
I don’t mean to berate the company of course, only to identify a problem that occurred during my visit. I believe it should be company policy to always have all, or at least almost all, varieties either ready or in the oven already. I’m pretty sure in the 20 minutes I was there the company lost about $ 30 worth of income due to people getting turned away by the lack of product. This was even more bizarre considering that they deliver and are open until 3 AM. One would think cookies would always be ready.
On to the professionality of the employee. The customers before me ordered an ice cream sandwich of some sort, and when the employee gave it to them, the customer said that it wasn’t what he wanted. I noticed that the employee acted subtly confrontational, basically skeptical of what he was saying. She also made a point of it that he had used the last two cookies of that variety for that ice cream sandwich and that there were no more because of that. That is the concern of the store, not of the customer. Afterwards, I heard the employee talk to some visiting highschoolers about the customer, saying something like «he said it wasn’t what he ordered, no that’s definitely what he ordered». I found this to be incredibly unprofessional and unusual. Why should an employee discuss a customer with other customers? It is a business transaction, not middle school gossip.
The cookies themselves were very good. However, after seeing how the store was operating on the night I came, I still feel that they left a bad taste in my mouth.

Whaaaaaaat? A cookie place open till 3am? This place caters to my late night munchies. I tried 4 cookies… double chocolate chip, peanut butter cup, mint chocolate and oatmeal raisin. All these were exceptional. Gooey on the inside while maintaining a crispy top and edges.
Mmmmmm cookies.

When I read the sign, «insomnia» I wondered if it was because they delivered late or because the cookies would put you to sleep! Well… good to know it’s both.
I walked in out of curiosity and because they are cookies (who doesn’t like cookies?) I decided to give it a try. I got the deluxe triple chocolate and the PB cup. The cookies were a tad warm and gooey… perfect consistency and rich. Really, they were perfect. If my mom would have been close by I probably would have slapped her (cause they were so dang good!)
Definitely worth the guilt!

Insomnia cookies is where it is at! What a great idea! Fresh, warm cookies on demand (and even delivered). I think they have thought of everything-​they even sell milk in coolers by the register. We tried the snicker doodle, peanut butter, white chocolate macadamia nut, sugar, and chocolate chunk cookies. All were delish but my favs were the snicker doodle and sugar. The chocolate chunk is really heavy on the chocolate and I’m pretty sure it’s dark chocolate so if you prefer milk chocolate like myself, it may not be exactly what you were hoping for (but still good). This place definitely expects you to get your cookies and go-​not much room for sitting and hanging out while you enjoy your cookies. I only wish there was one in Cary… non college students love warm cookies too! This place puts places like mrs. Fields to shame. I’ll definitely be back!
Update: they recently appeared at a Unilocal event (totally 80s party) sampling cookies… They are still very good room temperature (as opposed to warm out of the oven when getting them from their restaurant). I want to add that the service the representatives KILLED IT manning their station. They even walked around the party handing out cookies while another rep stayed at their table handing out cookies there. I was really impressed with their service.

I was having a bad day, so my friend in DC sent me a dozen cookies, a giant deluxe peanut butter cookie, and a side of coffee ice cream (because YES, there is ice cream delivery in the world!). Everything arrived within 20 minutes — on a Saturday, no less! — warm, gooey, and delicious.
I think my favorites are the double chocolate mint chip, and the white chocolate macadamia, but truthfully there was not a single cookie delivered that disappointed in the least.

I am very glad this place is across town… If not i’d be in a lot of trouble!
A simple, unassuming shop which greets you with a burst of warm cookie scented air every time you step in. We we quickly greeted dispite the crowd and made our way to the counter where there is a tray displaying all of the flavors available. I chose the snickerdoodle and my beau the chocolate chunk and a milk. Mine was small, but oh so good while his was HUGE and full of chocolate (not my cup of tea but perfect for a chocolate lover). The milk was definitely needed after a taste of the rich gooeyness!
Prices were a bit high for a cookie (think the prices for the cookies at the mall), but I will definitely stop by again when i’m in the area for a quick dessert! They also seem to offer delivery into the late night! Now if they would just come to North Raleigh… :D