Embassy Suites

I normally don’t write hotel reviews until I’ve stayed a couple of times or unless there’s been some kind of problem that I think other travelers need to know. I’m making an exception here because my overall experience with this Embassy Suites was so good.
The hotel staff was tremendous, in particular, Kendrick, who is friendly, efficient, and on top of his game. He checked me into the hotel speedily and efficiently, all the while outlining the amenities and making small talk to make me feel welcomed.
The hotel itself is spacious, clean, and I really liked the hardwood floors in the room. I am appreciative of the stall shower (rather than a tub shower), which is more comfortable for me. The towels were clean, white, and soft. Much appreciated.
One of the amenities to staying here is the morning breakfast buffet… oatmeal, grits, juices, coffee, eggs, hash browns, sausage, bacon, pastries, yogurt, breads… and if that isn’t enough they’ll custom make an omelet for you. There’s plenty of seating and the staff are friendly and efficient. I am used to bussing my own service but they do it for you as if you’re in a restaurant.
There’s underground parking so on those wet evenings your vehicle doesn’t get wet. There’s an elevator that allows you to use your room key to go from the parking garage to your floor. Perfecto!
So here’s why only four stars and not five. This place is NOT easy to find, especially when relying on GPS. Your system will tell you that you’ve arrived but in fact the property is the Hampton. You must continue about ¼ mile to another driveway that has a smallish sign since the Embassy Suites is directly behind the Hampton. Not a big deal but when unfamiliar with the area, it can make a difference.
There was also one small glitch with my room card. When I returned to the hotel at the end of Day 2 my key card wouldn’t work. Luckily there was a phone by the elevator that connected me directly to the front desk (Kendrick again). Kendrick told me someone would be up in a few minutes with replacement cards but the person would need to identify me first. It didn’t take long before Bryce showed up. I showed him my ID, he apologized, and said that the card may have been keyed incorrectly but that these replacements would definitely get me through the rest of my stay. I appreciate Kendrick and Bryce’s responsiveness to the situation AND that they identified me before handing over the cards. It’s kind of a wash but noteworthy as another person walked up to Bryce and said HER room keys weren’t working either.
The next time I’m in the Raleigh area for work, I’ll definitely book my stay at this Embassy Suites.

Great place. Spacious, well appointed, modern rooms. Large lobby and lounge area. The staff was friendly and helpful. The one hiccup during our visit… the air in our room didn’t work when we arrived. Our first night was waaaaaarm. But, after a word with the front desk the next morning, the air was working perfectly by the time we returned in the afternoon.
I’d definitely recommend this place.

We had our company holiday party here and it was absolutely wonderful! The staff was amazing, our contacts at the hotel provided exceptional service. Thank you all very much for making this a memorable experience for us — we greatly appreciated all your hard work.

Great hotel! Very clean and friendly staff. The rooms are incredible and food/​bar is a must!

Just stayed at hotel the evening of the 23^rd; I will admit I am typically a Marriott property traveler. Here’s my comparison and specific comments on this location and room.
Room very small comparatively, with «paper thin» walls — could hear clearly what my neighboring room had for dinner when he returned at 11:00 pm. No channel description card, hate running through 50 channels to find one.
Would floor in room — not a fan and dirty in corners — makes me think the rest of room is dirty.
Nice they offer happy hour, but one bartender serving 75 people — not to effective.
Place overall is nice, but looks like it’s going to be managed into the ground: notice things beat up and damaged and not repaired and overall typical Embassy not as clean.
Just my thoughts.

This hotel needs to change their name. Although the room was not really bad but as we walk in from the garage to elevator side, there was atleast 2 inches of water which went into our luggage and got my mom’s (who I took onto vacation for the first time) shoes wet. We had two rooms, first room as soon as we opened the couch there was a dirty napkin hiding in there (pictures taken) second room, had a dirty towel with black spots hanging in the bathroom. On my check out day, I went to breakfast area at exactly 9:32am I asked the gentleman behind the counter if he can make me and my nephew an omelet on which this gentleman rudely replies «we not serving that any more» okay, walk away and I see two kids approaching the counter and placing an order for omelet which was fulfilled without any issues (Do have pictures available) Overall, this was a horrible experience. I had more than enough points which covered two rooms but I think that was a big waste.

Best hotel ever! Clean/​polite/​comfortable. Manager (Mr Swink) actually took me to gas station to get gas after car was siphoned at night… an unusual occurence to say the least. Then gave me a $ 25 gift card to restaurant for my inconvenience. Everyone was polite/​rooms (we had a 2-​queen sutie) were roomy, clean, and comfortable, and the entire staff was welcoming and polite. A great stay at a great hotel. And it was reasonably priced! CAn’t get better in my opinion (2 sons loved it too… though the pool is small)

My fiancé and I have been engaged for almost a year and half and have been planning our Durham wedding since the week we got engaged. We immediately knew that we wanted to reserve a block of rooms at the Embassy Suites, given their prime location and high customer reviews but as of recently we are truly regretting our decision. From the beginning (on paper and over the phone) we have been very specific about our expectations and have asked detailed questions regarding our rooms and the rooms being blocked for our guests. Most of our interactions have been through their sales manager, Ashley who has been in charge of our accommodations and frankly, is lacking in professionalism. Our first concern was that when we called too book our room for our own wedding and the man over the phone told us that there was only one room left. A bit worried, we contacted Ashley who then later informed us that the information we were given was false and that was not the case, which left us confused and moreover worried that the staff was not on the same page. More importantly however was the room situation for the bride and her bridal party the day of the wedding. On multiple occasions it was stressed that the bride and her crew (bridesmaids, stylists, parents and photographers) would need a room large enough to get ready in. Each time we explained this request to Ashley, our concerns were ignored. In fact, in the last email we sent her, she answered ALL of our other questions but that one. We finally resorted in going in (which was difficult, because we live In a different state) to get some answers and asked to see the room that they had assigned to us. Low and behold when we entered we found out that the room was not even close to being large enough. When we asked about other options, which they had (such as the presidential suite) we were told those had already been booked. Had they told us this in advance we would have been able to book a room accordingly but we were lead to believe our room would be suitable. Visibly upset, they did not offer us any type of alternative solutions, nor were they apologetic in any way. It’s three month before our wedding and we are now having to worry about changing our hotel-​an added stress that could have been avoided had they been professional and answered our questions and addressed our concerns from the beginning. As I mentioned, we are from of town and so are most of our guests which means that that weekend we are brining them in MAJOR business– one would think this would make a difference in their customer service.

I love Embassy Suites and this was by far my favorite. Its very contemporary and the staff is GREAT! I find myself comparing others to this location and none can compare… Very Clean and the fitness room had a variety of machines… LOVE LOVE LOVE…

I came from Texas for a USPSA match in Creedmoor. This was the best room I could find for the rates.
The room is awesome. Living room and bed room are separate. Great lounge down stairs, and good breakfast service.
Staff is wonderful. I’ll return next year.

Really impressive small hotel
For this day I arrived on a Sunday and stayed for four nights attending a conference also on property. Arriving from the airport to this facility is quite easy. I came in «the back way» through the Hampton Inn parking lot and parked in the garage. There’s actually two levels to the garage and the immediately visible level is actually floor two. I parked and gathered my luggage and made my way to the elevator located in the center of this floor. My check in process was equally as simple. I ended up in room 610.
The room itself is typical of an Embassy suites. As you walk in you are immediately facing a partial wall to the right is a mini kitchen area with a microwave, coffee maker and a sink. The «desk area» serves dual purpose as a breakfast bar. The biggest drawback to utilizing this space was that the TV mount in the living room does not swivel so you do not have a clear view of the TV from this desk area. The desk houses a lamp and a cat five cable for a wired Internet connection. As is standard with Hilton properties there are several wireless Internet connections to choose from, free and paid. Since I was there for a wireless convention I felt it only necessary to test out the wireless connectivity although the connection was strong the bandwidth is pretty small so don’t even think of streaming videos on the free connection. If that’s a requirement do yourself a favor and upgrade to the $ 4.95 package. Although it’s not super stellar at 5 Mb it will least allow you to do some light streaming.
The living room has a sofa that has a chaise built into the end. It’s quite comfortable. Both the HD TV in the living room and the bedroom were identical sizes somewhere around the 37 to 42 inch variety. The TV was provided by what seem like a Lodge net service with pay-​per-​view movies taking up the first couple of channels a static page for Embassy suites saying to «expect more» and then the channel lineup. The picture was fairly crisp and the audio was decent for a TV. There are two closets one in the living room and one in the bedroom and I noticed an ironing board and one of them as well. There’s an ample chest of drawers and full Windows in the bedroom and in the living room. This establishment scores high marks on my darkness scale (1 to 10 with 10 being pitch black) scoring a 9.5. In the bedroom there is a smoke detector/​fire alarm that has a green LED on it that I found to be rather annoying considering the rest of the room was quite dark.
There is a standup shower in this room with no tub and although it looks cool and I’m sure they were trying to be fancy the «sink less» sink was really quite annoying the first time I brushed my teeth and tried to spit back into it. I pretty much ended up with toothpaste all over the mirror and everywhere else. As I said it looks really cool but it verges on ridiculous. Hot water was plentiful and the shower was decent no visible scaling and the tiles and grout lines were clean. Worth mentioning is the incredible soap that they have at this establishment. It smells fantastic and it does a great job of lathering up perfect for shaving my entire head.
The bed itself was quite comfortable.
I had drinks at the bar almost every night served up by a friendly gentleman named Wally.
This hotel also has a pool and a spa with a kiddie pool area all located inside of the building. There is also a small gym with three or four treadmills and some stepping machines etc. they have a small shop that contains convenient food items and some other knickknacks and a dining area for the restaurant/​breakfast bar. Additionally this hotel has two large conference rooms that can be subdivided and an excellent staff to man them. We found the AV equipment to be decent the lighting is good and the chairs are standard conference fare, so unfortunately they are not that comfortable for long periods of sitting. Just outside of the end of the hall there is a rather nice seating area with fire pits and a decent view of the woods. My group used this on one of the nights as the open bar mixer area. It was a pleasant evening and it turned out to be rather nice.
This hotel is situated very close to a strip mall with various and assorted restaurants and shops as well as a Regal movie theater. They run a shuttle over to that as well as the airport on a regular basis.
Overall this little hotel really impressed me. I would highly recommend staying here if you are in the area or if you’re looking for a conference center.
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I have not stayed here, but I did have to work with the staff here. I had an attorney stay there for a deposition and needed help. Sydney and Bryce from the front desk stepped up to help me make sure my attorney was ready. Sydney went above and beyond to help me with all the emails I sent her. If this place has people like these two, this place is definitely a 5 star business.

My family and I really enjoy this hotel when we come to visit the family! The only complaint I would have is how tiny the pool is. If there is a handful of people, it’s too small lol it has a fun mushroom shaped waterfall for the kids which is cool.

Every time we fly our of RDU, we stay the night here the night prior. This hotel has everything one needs to feel at home and the best part — it’s spotlessly clean! My one complaint that is not negated by the five star rating I’m giving, is the bar stools in the lounge are very uncomfortable for those of us who are taller than the norm. I will be returning to this establishment!

My only complaint is the thermostats in the rooms. The heat/​air is either always on or off; no hot or cold setting. I had temp set to 72 and froze all night. If you keep turning the temp up it switches to heat. I used to do heating and Ac and have to say these thermostats are terrible. The hotel is amazing though.

Wow, does this hotel prioritize service! The entire staff was pleasant and overly accommodating. From the friendly check in, to the bar service to assistance with breakfast — I have no complaint on the service. The hotel décor is trendy and spotless. I loved my room due to the brightness (I hate dimly lit rooms), hardwood floors (no carpet — hooray!) and the smell of freshly washed and bleached linens (take that, germs!). My only «meh moment» was the food served at the bar. The hummus was not good and the salads were so generic (I didn’t realized people still used iceberg lettuce anymore). Otherwise, my stay was perfect. If I need to return to the area, I most certainly would stay at Embassy Suites again!

The rooms are 5 hand’s down. The lobby area is also a 5. It is modern, sleek and new! Why I didn’t give it a 5 star was the food on premise. Either they are going through a shake up or new cooks… but the food quality has gone down. Don’t order the pizza… you might be fooled by the brick oven… but let me tell you… it was a frozen pizza that came out. Tip… when you first come in… don’t park in the underground parking… you can’t get in without a key.

I stayed here recently for work and had a wonderful experience. The staff was great and service was outstanding. Great location, clean, and modern feel. We were there for two weeks and I feel like I got to know the staff and felt very well taken care of. Will definitely be back.

Room was tiny but well decorated and the bed was fantastic. That’s all I really care about + the bathroom. The bathroom was nicely finished but the functionality was just plain weird. The showerhead had 3 heads but working it was awkward, and would have been better off with just 1 showerhead. Overall though, I would stay here again, better than our Company’s previous accomodations. They had a pool but I didn’t get a chance to use it, and breakfast was decent and all the preparations were readily available in the morning.

I travel a lot for work. SO when I arrive at a hotel, the highest customer service and the most comfortable rooms are paramount for me.
This Embassy Suite had it all, which was amazing.
In the lobby there is a Starbucks, where the service is just as good as any stand alone location. There is also a large full service bar area with comfortable furniture — lounge type furniture and traditional high tops/​pub style seating.
The customer service was one of the best that I’ve experienced — comparable to that of 5 star hotels.
When I got to my room, I was pleasantly surprised by the how nice and luxurious it was — it was bigger than a Manhattan apartment.
I had 2 mounted televisions — 1 in the living area (yes, living area) and 1 in the bedroom. There were granite counter tops with dark wood cabinets in the mini kitchen area and in the living area and bedroom area there were granite counter tops with light, beech wood grain cabinetry and dressers.
The beds were amazing — honestly they were like sleeping on clouds.
The bathroom was pristine. There was not a bathtub, but a stand-​up shower. There was an adjustable shower head, which had the perfect amount of pressure.
I would highly recommend this hotel to anyone staying in the Raleigh/​Durham area. It is well worth the stay.