David’s Bridal

Do not waste your time here. First of all the staff is so unorganized, it doesn’t seem like any employee knows their role. The sample dresses are in horrible shape, I know it’s impossible to keep them in top notch condition, but they are all torn with make up and deodorant stains and they stink!
They told the bride that there was only one dress left in her size in the entire country of the dress she wanted and that she had to order it that moment to get it. When it came in «brand new», it had multiple snags, pulls, and HOLES! They also did a horrible job measuring her because it was about two sizes too small! So they ordered her another one in the correct size and hoped it would come in flawless. During the next two weeks or so, they refused to give her a tracking number for her dress and finally someone from corporate told her that the dress was never even ordered! She obviously decided to find a dress somewhere else.
When I came in a week later to get a bridesmaid dress for a different wedding, I was completely ignored and had to show myself to a dressing room. I needed help with a zipper, so I awkwardly stood outside the dressing room trying to flag down an employee for help, but no one ever came. I eventually had to walk up to the front counter and ask someone with sizing help. After changing out of the dress and walking towards the front, I told the lady that it was the dress I wanted to go with and asked if I needed to go online to order it. She told me yes and that was it, and I walked out. She didn’t even offer to order the dress for me like they’re suppose to!
The other bridesmaid the said she had a very similar experience when she went as well!
I will never go back, and I will always tell of this experience to anyone who mentions using them!

I went to David’s bridal on 3 occasions to try on dresses. Each time I had a different experience the last time is why I am leaving 4 stars instead of 2. If you go here request MJ she is super sweet and is so helpful. She listened to the type of wedding I was looking for and made suggestions w gowns ect to match that. Her personality is awesome! Want a good experience see MJ!

First off when I called ahead they said no appointment was not necessary for just fitting dresses and then when got there they closed in 7 minutes which I guess is my fault for not looking up the times but anyways the lady at the front desk was rude and inconsiderate! She had a tone in her voice like ok I don’t care about what happened with you. I don’t know her name but she was working tonight at the front desk and was cockeyed. But either way she was rude and was just so ready to go home!

Had an awful experience from the moment my daughter and I stepped into the salon. The greeter demanded in a rude tone if we had an appointment and stated we could not even browse in the store until she signed us in. There was no «welcome to David’s or I’ll be with you in just a moment to get you signed in not even a smile». When I told her my daughter’s name she said «how in the world do you spell THAT!» We won’t be back. Small piece of advice for David’s, the first face a customer sees should be a FRIENDLY face.

I scheduled an appointment with this location, because VP OF DESIGN ROBERT BARNOWSKE was going to there on 3÷29÷16. Overall the experience was very good. Day of promotion was 10% purchase. I bought my dress and I can’t wait for it to arrive.
Pointers for brides/​dress shoppers:
–Make sure you make an appointment first so you get the maximum attention from your stylist.
–Going with a big entourage isn’t always beneficial.
–Have an idea what you are looking for; style, silhouette, material, budget.
–You don’t have to say yes. If you are unsure, take the day/​night to think about it.
–Don’t buy a dress you don’t love. All sale are final!
My experience:
I was surprised that there were not a lot of people that day. The store was pretty empty and I got to have space to look at all the dresses. At this point, I visited 2 other David’s Bridal locations (in CA and TN) with little success in finding a dress.
My stylist Britain was very helpful in listening to what I was looking for. On this trip, I went in by myself (family and bridal party live out of state) and I tried on a Zac Posen and Melissa Sweet dress. While trying on the Zac Posen dress, Designer Robert came over to help me accessories. He was great and gave good advice on style choices.
For someone that had been at a 3^rd DB stores in 4 months, it was good to hear a professional (even if they were trying to sell me a dress) that could give useful suggestions. I was able to pick between the 2 dresses and made my purchase :)
I will post a photo of my dress with Robert after the wedding. Can’t have the fiancée accidentally finding it. :)
Britain provided the option of taking the dress home that I tried on (size 14) or ordering a new one. A new one was going to take 4 weeks, which was plenty of time before the October wedding. I voiced concerns about having enough time for the dress be order and arrive in store, make alterations, and the wedding being out of state, Britain was able to map out a rough timeline of when I needed to get things completed before I leave. I felt very much as ease and she was very experienced. A+++ Great customer service!

Despite a prior not so professional visit to David’s Bridal two weeks ago, our stylist Francees made it all worth the while. Francees was extremely patient and exhibited tenacity to fulfill our order under such a short notice. Deb, the Regional manager was also helpful in making sure that the bridal party was satisfied. If you are in need of assistance with prom or a wedding on a short notice, go see my new friend Francees at the Raleigh David’s Bridal!
D. Jones

I was in there this past Sunday, and had Lunette B she was such a pleasure. Since i went to the Davids Bridal in Durham and was a total different experience. She helped with under garments in the dressing rooms, explained in details the gowns, kept me in my budget. Overall just pleasant and informative. and so good, my bridesmaid said she is coming back just because of her. Customer Service makes a BIG difference when your spending that kind of money. I want to thank Davids Bridal for hiring her and Lunette B for making my special.
I did tell her manager of how well she did. I went to the Durham store and had to put on my own dresses in the fitting room, another bride took the pictures. Just a totally different experience. I sure hope Davids Bridal sees this and give her recognition.

There was a little bit of a mix-​up with my appointment but the staff worked with me and ensured that I had a very pleasant and welcoming time. My consultant, Belinda, was wonderful and helped me every step of the way! She was very patient and helped me with my selections and even made a couple of her own suggestions so that I could get a better idea of what I was looking for. All in all, I had a great experience despite them being very busy. Thank you David’s Bridal and thank you Belinda!

We had 2 appointments today, first for the bride to try on wedding dresses and later for us bridesmaids to try on bridesmaid dresses. Our stylist, Britney, was SUPER FABULOUS and went above and beyond to make our experience wonderful! She was so sweet and helpful and did her best to help us and the bride find what we liked and needed! Thanks Britney!

Rude, rude, rude. I’ve never had high expectations at DB, but this location (and the Durham location) are two of the DB locations I would love to never have to set foot in again. The location in St Louis was always rather helpful when I lived there. I’m stuck with few choices as I need a bridesmaid dress that comes in a size 4 – 22 and I have bridesmaids all across the country. DB seems like the logical choice, but I have not yet had a positive experience shopping at these two DB locations. Just because you’re a large retailer and are all across the country, doesn’t mean you can treat your customers like commodities. I called once before my appointment– rude! I had to call the associate out on it, too, and she calmed down. But seriously? I know it’s tough, I’ve worked retail. I’ve worked retail during Thanksgiving and Christmas. I know how it gets… But we are all responsible for smiling and doing our best at our jobs. I made an appointment for 11am and we were there ten minutes early; however, we didn’t get to the check in desk until 11 because of the line (I get it, it’s a Sunday and it’s a busy time of the year… I don’t mind waiting some). We let the girl know we were very limited in our time 11 – 12:15 and were told to browse and someone would be with us shortly. We already had picked out the three dresses we wanted to try on and had the style numbers so we didn’t need to browse. At 11:35 I finally went back to the check in desk and one of the women (presumably a manager) apologized and paged an associate. The associate was fine, friendly and frazzled. It was unfair to her because she was already working with two other groups. We got checked on once, ended up grabbing our own dresses, and had zero guidance about the inventory. I don’t know if my experience would have been different if I had purchased my wedding dress from them or not, but this is my third unfortunate trip here and hopefully my last. I understand that as DB you are going to get busy, but don’t overbook that many appointments on a weekend and expect your customers to be happy. It was total chaos and no associate should have to juggle between three groups of people. Rude.

What kind of hole in the wall, crappy, wannabe place is this?! I can not even begin to express how horrible I find this place. With a 10:30 appointment, we were 15 minutes early, told the bride could only try on 3 dresses, and got a lot of attitude from the sales person when I made her let the bride try a 4^th dress. The appointment was supposed to last until noon, however by 11:19am we were getting in our cars after basically being pushed out and straightforwardly told the sales person had another appointment. Um. Hello? Bride spending thousands of dollars here… You don’t trump her appointment for someone else. What’s the point of an appointment at all if the time frame will not be held? I hated this place for sweet 16, proms, and my own wedding. I now despise this ignorant façade of a bridal company that obviously doesn’t care about the client. I’m honestly perturbed that I have to get a bridesmaids dress from there just because people from out of state have one near them. I wonder if they’re just as full of crap as this location.

We had an amazing experience at DB! After going to a few boutiques in the area, and being a plus size gal I became very frustrated, in large part by customer service. I didn’t expect much going to David’s Bridal based on reviews but ended up saying yes to the dress here!!! Our consultant was remarkable and patient, she assisted me for over 3 HOURS and trying on dozens of dresses without ever a complaint. She was sweet and kind, and when I said yes and rang that bell we all cried, including the family beside me who watched me try on MY dress at least 3x as their daughter also tried on dresses. It was an unique experience, but one I will never forget!

Belinda was super helpful and sweet! Everyone was very professional and made our experience great!

I knew I should have trusted the Unilocal reviews before going to David’s Bridal! I went to David’s Bridal with my bridesmaids to shop for their dresses and it felt like a hectic free-​for-​all, even though we had an appointment. I had made an appointment with David’s Bridal while at a Bridal Expo, thinking that they would have a large selection of dresses to choose from. There are also very few well-​known bridal stores in the Triangle that I thought would have as big of a selection as they would, but don’t waste your time. Stay clear.
We arrived about 10 minutes before our appointment and we were told we can go ahead and start browsing and a consultant would find us shortly. It didn’t take us very long to look through the dresses since I already had a particular length and shape in mind. So we waited and waited for our consultant to find us… and then we eventually just gave up and went up to the dressing rooms to ask if we could start trying things on. We received almost no help from the staff, aside from unlocking a couple of rooms for us. There was one dress that they all sort of liked, so we asked the consultant if they had it in the «ice blue» color. Unfortunately, they could not order that dress in that color, so we left empty handed.
Honestly, I am glad we left without buying anything, because I think you can get much better quality for the price at other stores. Maybe the dresses they tried on were a little worn, because they were sample dresses, but I do not want my bridesmaids wasting their money on something that is poor quality. We will continue our shopping elsewhere! Brides, with all the time you spend planning, don’t waste your time here!

The place was busy, but they did their best to keep up. They forgot to get me my shoes, which has become a problem now, but everyone had a lot on their plate. Overall, a very good experience!

I had an absolutely terrible experience at the Southpoint location and went into this location for some help. Dara was at the front desk when I walked in, and she was not only the most helpful person I could have asked for, but also made me feel a lot better about a cruddy situation. She was attentive, hilarious, and accommodating. THANK YOU!!! Even though I didn’t end up buying my dress from this location or from the Southpoint location, I so much appreciated all of the staff members I encountered at this location.

Unprofessional, rude, and unhelpful staff. I arrived early for my appointment, only to have to wait 20 minutes after my appointment time to be greeted. The associate was incredibly short when she finally arrived to «help» me. but then didn’t even actually help me aside from handing me the dress I wanted to try on and putting me in a fitting room. David’s Bridal — you should be ashamed of this store!

Marcy helped us tremendously. She was highly energetic and made our bridesmaid and bridal appointments practically effortless. We were also able to take advantage a few great sale prices!

We were a little nervous going to this David’s Bridal with all the poor reviews online. We were however, pleasantly surprised! We didn’t have an appointment and they were pretty busy do we made an appointment for a few hours later and went to grab a bite to eat. The customer service was amazing! Four women and a one year old little boy, we felt very welcome and attended to. The consultant was wonderful, the manager was wonderful! Everyone was really kind and greeted my son anytime they walked by. My sister found her perfect wedding dress so we were all a very pleased and happy bunch!

Herded like cattle and treated like Ebola victims, brides and bridesmaids at David’s Bridal should just get to sewing their own dresses. This place is a total dump. There is trash everywhere, no where to sit, and consultants are miserable wenches who know nothing about the bridal business.
Every employee here is rude and inconsiderate, and worst of all, SLOW. I can’t think of a single redeemable factor. Even the horrifying dresses are overpriced for the crap material. Brides don’t even have a consultant for themselves and have to share with another bride.
If you are desperate to spend less money, I urge you to visit the Internet. It will have better customer service than this joint.