Custom Termite & Pest Control

This is long. Sorry. For about 13 years, I had a different pest control company. My technician was Eeyore’s brother. He was a nice man, but there was always something going on with him bringing him down. I’m loyal. I felt badly for him, so I kept having him as my pest control person though the influx of brown (wood) roaches and mice was steadily increasing. I finally had enough. I broke down and contacted «the best» company you can hire if you have creatures getting into your home (think squirrels in the attic, bats…). THAT company. Those guys came out for about 1.5 years. In that time, they baited for mice regularly. They also identified several special «projects” – including sealing the vents around my crawl space, sealing the sofit at the end of the house. I paid for all that work to the tune of about $ 1500 because I wanted these mice out of my house. The mice kept coming. I mentioned this fact to my technician. So, he had a couple more guys come out to do another inspection. They identified another $ 10K+ in projects. They told me the mice had left pheromone trails in the attic, so I needed to have the insulation removed and re-​installed. They also strongly suggested that i heat/​ac the crawl space. This would reduce the influx of mice???
I really didn’t feel like I could afford $ 10K+ for more projects and we were on a «maintenance» plan with this wildlife removal-​type company (the big gun for animal removal). Their costs are about 3x what you would pay to a regular pest control company, on a quarterly basis. As a member of a moms group on FB, I saw some positive feedback about Customer Termite and Pest Control. I called CT&PC to see if they felt they could continue to manage the bait stations. They said they could. The cost was significantly less that what I was paying, so I went ‘inactive’ with the wildlife removal company and decided to try CT&PC.
A technician from CT&PC came out about four months ago. He updated the bait stations and inspected for any other entry points. He didn’t find anything. He felt like what he was doing would really help with the mice. He came back a couple of weeks ago. I told him about my bold little friends sitting under the stove and gobbling at the bait stations while I was yelling at my kids to do homework, take showers, etc. in the evenings. He was really surprised and stumped. He offered to send his manager to my house. I said, ‘great!’ The manager met me this past Tuesday morning in my driveway. He said that he had something to show me… He walked me around to the side of my house and shined a light under the massive package unit (heating/​ac) that was installed about five (5) years ago. Thanks to a 2 inch tall X 5 FOOT wide gap under that unit. you could see right into my crawl space. It was like a mouse/​snake/​opossum/​squirrel/​?? highway right into my house! Not fabulous. I was really upset, as you’d expect. I got on the phone with the hvac company. The owner (also a local company) said, «The City inspector passed it!» So, apparently the team who installed the unit forgot to install the sheet metal under the unit (required by code), the City inspector also passed it. Great. The company came out and fixed this Wednesday (two days ago). They were thinking about charging me since it’s been five years, but decided not to. I thought that was kind of bold considering all the hassle and cost I’ve been through over the last five years trying to deal with this mouse issue (I explained the whole story to her) and the fact that I paid for that piece 5 yrs ago but didn’t get it.
I’ve spoken to the office manager at the wildlife removal company. She doesn’t think they should reimburse me for all that I paid them since they «aren’t licensed to work on hvac». Neither am I. Neither is the manager of CT&PC. However, if a customer reports a serious issue, wouldn’t you start at the beginning and check for all the OBVIOUS and not so obvious places a creature could get into the home? Not the wildlife company, apparently. Shining a light and looking for giant holes does not require an hvac license (hammer, saw, etc.) I’ve tried to get in touch with the owner of the franchise. So far, he isn’t calling me back. He should be ashamed…
Many thanks to CT&PC. As I didn’t have a major problem for the first 10 years of owning my home, I’m pretty sure that closing up that mouse highway right into my house is going to make a significant difference and I expect to see a reduction in activity very soon. Many thanks to CT&PC. Before that manager, I’m going to guess that I had about ten different guys out here in the last five years trying to address this issue who all missed that hole. Worse than missing that hole, the last company found a lot of extra projects that should not have even been on the table until the mouse highway was closed.
I have no plans to go anywhere else. I’m a new customer, but I’m very loyal. Custom is a great choice for your pest control needs.

We have been a customer since we bought our house 2 years ago. Our realtor recommended Custom Termite and Pest and we are so glad they did. They do a great job, show up on time and proactively call each quarter to schedule our service.
We never have any pest issues in our home.
Thank you Custom Termite & Pest!

I’ve been a customer for over 1 year now and i am very pleased with there service. I used them for some sugar ant issues i had which they got rid of and some other various insects and mice. They also come out in-​between visits if I have a problem and they come so quick like the same day or the next. I use Ed which is great. He is efficient, friendly and very polite. But most of all he gets the job done right and answers all my questions and concerns. He is very knowledgeable Would recommend this company to all.