Cabinets To Go

I had a great experience with Cabinets to go from the beginning through job completion. They took their time helping me design a great kitchen and made sure I bought the right sizes to make it fit perfect.
You only pay a portion of the total bill up front and the remainder when the cabinets come in. Warning, they don’t stock cabinets, so they have to order them. It may take a couple of weeks. They kept me well informed and even worked an alternative to one cabinet that was back ordered so I would have everything I needed.
After delivery, they were great with answering my questions about installation, which I did myself for the first time ever. I wasn’t perfect, but they gave me tips to make it easier and better.
Right now the cabinets are made in China. I heard they are building a US plant. I’m not sure about that.
You can’t do better for a DIYer!
I highly recommend Cabinets To Go!

Wish there is zero star that i can choose. Stay away from this company. Yes. their cabinets might be a little bit cheaper than others. BUT you have to deal with mistakes after mistakes after mistakes
…it just like nightmare that never end. And it’s nothing they can or will do. Very poor inventory control. There’s no guarantee that when your order will arrive at the same time, and the condition of the items (it is VERY usual for them that your order got damaged while shipping or not available after you complete your order).

Standing here as they cancel my order. After telling me they would be in (4000.00) order in three weeks they now cannot give me a better date than 2 to 3 weeks from now.
Not such an issue with the delay as it is with the total lack of communication about the delivery delays.
They do not respond to phone calls. They do not return calls. Hence I had to come to the store to find out about the delays.
Completely unacceptable way to do business. I cancelled my order and will pay more for the cabinets elsewhere to get better service.

So begins our horror story with Cabinets To Go (CTG), which started as a good experience, until they had received our money, and then spiraled into a nightmare and ended with one of their executives yelling at my girlfriend over the phone.
Let me begin by saying that I never write reviews, good or bad, and that I would normally be more inclined to write positive reviews, if I were to write any at all. My girlfriend and I are level-​headed and both work in positions and fields that require us not to react from emotions, but rather to be aware of our emotions, thoughts, and behaviors. My writing this review is not out of anger, but rather as a way to feed other consumers with an actual experience. Know that this is just our experience, and that it’s important to do your research. I didn’t.
We placed a nearly $ 4,000 order with Cabinets To Go on 6÷13÷12. The standardized Cabinets To Go receipt and paperwork we received stated that we should expect 1 – 2 weeks for shipping. Carrie, the representative in the Raleigh, NC office that we worked with and ordered from, told us we should expect 10 days for shipping. The 1 – 2 week timeframe on the CTG paperwork would have placed our delivery somewhere between 6÷20÷12 and 6÷27÷12, and the 10-​day estimate from Carrie would place our delivery date on 6÷22÷12. However, we have received no cabinets by 6÷29÷12. Keep in mind that this is a large order, and one of us would need to be at the house in order to accept the delivery, which meant taking time off work. Unfortunately, as soon as CTG received our payment, which was made in-​full and immediately upon ordering on 6÷13÷12, all communication stopped completely, and we were never notified of a delivery date/​time. Again, this began as a good experience. In fact, we were extremely satisfied with CTG’s customer care during the designing and ordering process, and Carrie, a rep. at the Raleigh office, exchanged 35 emails and 5 phone calls with my girlfriend over the 5 days that we spent considering our options and making our decisions. We placed the order, paying in full immediately. By 6÷29÷12 we were still not only waiting for delivery of our nearly $ 4,000 order, but also some sort of communication from the company.
It really isn’t so much the length of time that has bothered us, nor is it the incorrect time estimates, but rather the poor customer service and lack of communication, both within their company and to us, we received after paying. If they had called or emailed to tell us that delivery was going to be over a week late, we would have understood, but it was only after days of calls and emails we had sent that they finally looked into it and realized someone had made a mistake, putting our cabinets on a truck headed in the opposite direction from where we live. Note that they hadn’t realized this before our many attempts at figuring out where our cabinets were, and also note that before we were told about our cabinets ending up in Georgia rather than North Carolina, we were told different stories by different representatives. One said that our cabinets were actually on their way to us. One said that she didn’t know where they were. Another said that we should expect them the next day (I even took off work in order to be available for the delivery). Yet another said that it would be a couple of days. Not one of them was right, because our cabinets were actually sitting in a warehouse in Atlanta, Georgia, seven hours from where they should have been.
Again, we understand that accidents happen. Someone made a mistake. We get it. But CTG offered us no apology and no compensation for the delay, the time off work, or even the time spent working on this. After all, if it hadn’t been for our diligence, they may never have known that our cabinets were in a different state. We wrote a couple of emails, which made their way to the founder of Cabinets To Go, Tom Sullivan, who said he would look into it, but instead forwarded the emails to some other executives, one of which was a man named Mark Mcyntire (sp.). Rather than simply contacting us to apologize for their incompetence, poor customer service, lack of communication, and the overall delay, he yelled at my girlfriend, berating her for «being so ridiculous». Then, rather than asking us what we as customers would like to do from here, he told my girlfriend that he didn’t feel like dealing with this and that he was canceling our order. Wow.
I normally research everything we buy prior to purchase. I’m the kind of guy who has a subscription to Consumer Reports, and lives by their research. However, this time I didn’t and I paid for it. Since the debacle, I’ve done some research and found over 30 sites with complaints of Cabinets To Go. The bulk of the good reviews I’ve found have been about the quality of the products, while the bulk of the complaints have focused on the poor customer service. If I had done my research, I would have gone with a different company.