Best Buy Mobile-Crabtree

Everytime I have come here, the staff are always extremely helpful and friendly, and I get a great deal.
My most recent experience was this past summer. I was looking to upgrade my phone. I had first went to Target mobile because Target had the phone I wanted for a low price. However, the staff there was extremely rude. The account holder for my cell phone plan lives in Massachusetts, and the staff at the Target location said they could not upgrade my phone without the account holder present.
I went to the Best Buy Mobile in Crabtree because I have had good service before, and the girl was extremely helpful. I explained to her the situation and she was very eager to help. Instead of dismissing me like they had at Target, she spoke with the account holder over the phone and and I was able to upgrade. Also, she price-​matched the sale Target had.
The experience was wonderful and anytime I need to cell phone assistance, I will come here.

I placed my order online for my @BestBuy order. After I got the email stating my order was ready I went to the store to pick it up. When I walked in I was greeted by one guy who asked me what I was looking for & I told him that I was there to pick up an online order. He told me that I would have to wait and somebody would assist me in a minute. I asked him, why was he there if he couldn’t assist me. There were 2 other guys working assisting customers, and he was just standing there being useless. I placed the online order so I could walk in, pick up the order, and walk out. Not stand around until everybody waiting to purchase a phone is helped. Granted, there was not like a long line, but still, I didn’t just walk in. They knew I was coming to pick up a specific item, they pulled it already, and I paid for it even before I put on my pants to leave the house. So if Best Buy says to use the online check out and it will be ready when I get to the store, I don’t expect to wait until all of the walk-​ins are served. Like making a reservation at a restaurant, or calling in a take-​out order. You expect to have priority.
So after my «discussion» with the guy telling me he was useless, he went and got somebody that quickly rung me up.
I wasn’t asking anybody to stop helping other customers they were with, but since you already knew why I was there, just when you are finished with the current customer, you can hand me the item that I already paid for, and I can walk out. One minute tops. Then you can assist the other customers that just walked in and need 20 minutes to finish their transaction. I’m just saying.
#304

The manager in Mobile, George Ballard, is hostile, un-​customer service oriented, knowledgeable about store policy and a very unpleasant individual. My husband and I purchased over $ 4000 in TV and audio plus install and on the day of my install, I had to return a sound bar that simply would not fit. He told me I would need to pay for it a SECOND TIME to return it and then the installers could get a refund for me. When I objected and told him I would just take it back and home and let them return it, he told me I could not remove it from the store. Needless to say, things got very ugly after that, and the only thing that saved me canceling the entire transaction of the $ 4000+ was the fact that part of the install had already occurred! I have complained to Corporate, but want locals to know to avoid this Store and this very hostile little man. He should not be working in a customer-​facing role. I will be going to another electronic store going forward.