AT&T

My review is NOT about the Capital Blvd store. It is about U-​verse. I have never been to this store so I don’t want to ding them. I have moved my review to U-​Verse.

Darryl helped me with some accessories! He is always friendly and always helpful! Give that man a raise!

I also posted this review on Facebook and it was seen by an AT&T call center employee. This person took care of me immediately. AT&T is not represented very well by the local manager. They obviously DO care about their customers.

Poor customer service. Unprofessional sales associate ignores me while he has casual conversation with friend. I’m standing in the middle of the store 5 minutes before I ask him if there is anyone who can help me when he responds «yeah, she’ll be out in a minute.» Then the jerk helps someone else. Piss poor concept of service

I wanted to get a new phone (in May ’14) and was sent to this location from the AT&T North Hills location. The sales representative was very helpful in explaining the new «Lease to Own» plan vs the «Pay up front» plan. Since i was upgrade 2 phones; iPhone 4 & 4S to iPhone 5S, it look over an hour to complete the process for both phones (total).
Make sure you check in when you first arrive to the store and alocate waiting time if the store is busy. (Thats for any AT&T store.) I checked in when I firsted arrived but my name wasn’t on the check in screen and got glossed over for 10 – 15 minutes before being asked if we needed help. There was only 2 or 3 other groups in the store and 2 – 3 agents wondering around doing nothing.
Overall, Good service. Other than the annoying wait, our sales rep was well educated in AT&Ts plans and products. (Surprisingly I have met sales reps that didn’t know their material and had to ask a manager.)

U-​verse seems to think it’s perfectly acceptable for your phone, TV and internet to be out for an entire week. We had and outage last thursday. The technical service establishment does not communicate. They let you stay offline for days, then you have to spend over 30 minutes getting past an unnecessary phone tree to try to get the problem resolved.
It’s not just the cable guys who are screwups.

April 2: Just received my bill for our new plan — This was supposed to REDUCE my bill by about $ 50/​month. Instead it increased by $ 30. So instead of paying around $ 190/​month for 4 lines and a hotspot, now I’m paying more than $ 270. Someone doesn’t have their information straight!
Upon returning to the store, management is suggesting the S.N.A.F.U. (military terminology for those who do not know the acronym) should correct itself in the next billing cycle. That doesn’t help me right now. When I asked if I could switch back to my old plan if it didn’t correct itself, I was given the answer «We don’t see why it wouldn’t correct itself» instead of a yes or no.
May 2: Update 30 days later — another incorrect bill, Student discount had been removed and was not credited for the overcharge on the previous bill. Spent about an hour working with Matt and Kevin to get it resolved. Unfortunately, ATT Corporate customer service is a poor reflection of what customer service should be. Matt and Kevin should be hailed as customer service heroes.

I was invited to a special event to this store before it opened last week. While attending the event I won a brand new phone. While I was happy to win the phone it was quite bulky and I wanted to switch it out to a smaller model. The store refused to do so citing that the phone I won came from Corporate and they don’t have that in their inventory. That is all fine and well but when I asked who I could contact in Corporate no one knew. I then contacted customer service who also had no clue how to contact Corporate. i basically got the run around for almost over an hour of my life! I’m sorry but if you work for a company and cite Corporate then you should be able to provide me with a number for someone to contact. On top of that I am a Verizon Wireless customer and I was actually considering changing my carrier since I won the phone and I am out of my contract. But the phone I won is large and therefore I asked to switch it out to a smaller model and then I would change carriers. You would think AT&T would want to do everything in their power to not only switch out a phone they gave me but gain me as a customer. Since the store, customer service, or so called «CORPORATE» wants to help me then I plan on selling this $ 600 phone online, taking the money and buying the SAME phone they could have switched out with on my current carrier VERIZON! Thanks for nothing. I’ll stick with my current carrier…

All the fun of trying out the latest wireless tech gadgetry but with none of the pressure. Fortunate enough to be part of a Unilocal group getting a sneak peek at the latest products, I found employees who definitely knew those items and had no problem sharing their enthusiasm. It’s a hands-​on experience.
The handsets, u-​verse, home systems, music, are separated with large aisles and a clean, uncluttered look. It’s set up to draw all attention to the products. The TV services area mimics a home: the sofa strategically placed to demonstrate the u-​verse service; the stools and table from where one can turn lights, locks, and thermostat off and on from a smart-​phone or tablet, and also see a live action video — great for monitoring your kids or pets.
The watches, linked to a phone, the Beats, and the fit-​bits are a nice addition and fun to see up close so as to get a sense of what they can do. The phone handsets are sorted by type, starting with the go phones, then to the flip phones, standard, and smart phones, tablets and all major manufacturers are represented.
And, on the off chance that a new phone, headphones, speakers are not on the must-​have it today list, the store also carries all the requisite accessories for smart phones no matter what the operating system.
Near the front door is a simulator, linked to a phone, allowing users to experience how texting and driving can quickly cause the guilty party to drift off the road, hit something (or someone) or drift into another lane.
The store is one big interactive adventure. If they can maintain the trend, it’ll be a great place to see the latest communications and entertainment.